4/10 Poor
Anna
Traveled with partner
Sep 27, 2024
Disliked: Cleanliness, staff & service, amenities
I have stayed on several occasions at this property and was very very disappointed at how run down it is and how the lack of training of staff is so obvious.
1) the furniture in the bedroom needs a coat of paint and fixing room 516 While I understand that windows do not open due to their supposedly environmental sustainable aircoditioning, the windows are not properly sealed , allowing hot air to come in as well as the noise from the airconditioning compressors on the roof in front.
Ordered room service in the evening. What a disaster, The soup was so concentrated it was inedible - and believe me - I have had many lime soups and know what I am talking about. The Alfredo pasta was just a pasta in cream with no seasoning or cheese - also inedible - The dishes were served with neither bread or butter as they used to. When I called room service to ask why they had not sent it, I was curtly told that I had not asked for it and that they only had a small amount as they were not prepared for room service.
I asked to speak to the manager the next day as wished to inform him of what our impressions only to be told he was not available for clients and was not on property.
The cleaning of the room also left much to be desired. we used our socks to walk on the cold floor as there were no slippers (cost control reception said). The room had just been cleaned. In less than 5 minutes our socks were filthy. Breakfast was edible but barely with a lot of grease involved. WOULD NOT STAY AGA
Anna
Stayed 2 nights in Sep 2024