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Playa Maya Resorts

3.5 star property

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Playa Maya Resorts

2 outdoor pools
Interior entrance
Interior entrance
Property grounds
Water park

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Breakfast included
  • Pool
  • Kitchen
  • Air conditioning
  • Parking included

Explore the area

Map
Road 12, 5000, Celestún, YUC, 97367
  • Reserva de la Biosfera Ría Celestún
    9 min drive
  • Ría Celestún Biosphere Reserve
    13 min drive
  • Celestun Beach
    15 min drive
  • Restaurante Zaxim
    3 min drive

Room options

Family Room

  • 1 bathroom
  • Sleeps 7
  • 1 Double Bed and 1 Double Sofa Bed OR 2 King Beds and 1 Twin Bed

Apartment, 2 Bedrooms

  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Apartment, 1 Bedroom

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About this property

Playa Maya Resorts

3.5-star Celestún apartments with kitchens
This aparthotel features 2 outdoor pools, a restaurant, and a beach bar. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a swim-up bar and a meeting room are onsite. Each apartment boasts a deep soaking tub and offers a kitchen and a sofa bed. A refrigerator, a stovetop, and a ceiling fan are among the other amenities available to guests. Limited housekeeping is available.
Air-conditioned accommodations at Playa Maya Resorts offer complimentary toiletries and ceiling fans. These individually decorated and furnished accommodations include single sofa beds. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, and cookware/dishes/utensils. Bathrooms include showers with deep soaking bathtubs. Housekeeping is provided on a limited basis.
2 outdoor swimming pools are on site.
This Celestún aparthotel has its very own private beach. Playa Maya Resorts features 2 outdoor swimming pools. The aparthotel offers a restaurant. Guests can unwind with a drink at one of the aparthotel's bars, which include a beach bar and a swim-up bar. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Onsite self parking is complimentary.

A complimentary cooked-to-order breakfast is served each morning between 8:00 AM and 11:00 AM.
Playa Maya Resorts has a restaurant on site.

Languages

Spanish

Property amenities

Beach

  • Private beach nearby

Pool/Spa

  • 2 outdoor pools

Parking and transportation

  • Free self parking on site

Kitchen

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Stovetop

Dining

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:00 AM
  • A beach bar
  • A restaurant
  • A swim-up bar

Bedrooms

  • Single sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Work spaces

  • Meeting room

Comfort

  • Air conditioning
  • Ceiling fan

Services and conveniences

  • Blackout drapes
  • Housekeeping (limited availability)

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Individual decor
  • Individual furnishings

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Pets

Service animals are welcome

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests must follow local laws and visitor policies. This property does not allow weapons or smoking.

Property is also known as

Playa Maya Resorts
Playa Maya Resorts Celestun
Playa Maya Resorts Condo
Playa Maya Resorts Condo Celestun
Playa Maya Resorts Celestún
Playa Maya Resorts Aparthotel
Playa Maya Resorts Aparthotel Celestún

Playa Maya Resorts Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 20 out of 93 reviews" "
Rating 8 - Good. 31 out of 93 reviews" "
Rating 6 - Okay. 21 out of 93 reviews" "
Rating 4 - Poor. 17 out of 93 reviews" "
Rating 2 - Terrible. 4 out of 93 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is older, not well maintained. The rooms do not lock properly, not secure at all. No TV. Poor to no internet service. The food was disappointing and expensive. Go into town to eat, I do not advise bringing food to cook in the units.
Stayed 2 nights in Mar 2020

6/10 Okay

Maria

Liked: Cleanliness, staff & service, room comfort
We liked the place, except the beach, they need to do something about the flies because is very difficult to enjoy walking at the beach with bugs. The road needs to be fixed also, the villas as they called them, the bathroom faucet on the sink was not working at all, inconvenient. They have potential but it needs some TLC.
Stayed 4 nights in Oct 2019

6/10 Okay

Israel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great Beach, ok hotel
We arrived to our room, only for it to have the ac and fan broken and got switched to a different room, that wasn’t prepared to have guests, so it was a little dirty. Place feels a little run down, but the staff are friendly. The only plus is the beach that is nice and isolated, making it great if you have kids and children.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Love the natural setting! Sand and coconut trees right on the beach! Would like for the restaurant on site to accept credit cards. This info should be posted on website!
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty and disappointing
The location of this hotel is great. Its all alone outside the town of Celestun which makes it a quiet getaway. However while the grounds are quite nice the hotel really needs some attention. The rooms were dirty and needed a very good clean. The beds were rock hard. Most have efficiency units but I would not even want to use the flatware without some industrial cleaner work first. The swim up bar sounds inviting but it was closed and looked as if it was falling down. We took a good look and then left again. While I am happy to go most places and put up with some hardship I do insist on clean especially at the prices they are charging. I would not recommend this hotel and it’s a long drive back to find something else.
Stayed 2 nights in Mar 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Directly at the beach within a reserve. Perfect to relax and enjoy the nature. Do not expect discos or crowded places, this is not a place for spring breakers
Stayed 2 nights in Jan 2018

4/10 Poor

catherine , merida

Disliked: Staff & service, property conditions & facilities, room comfort
Beautiful beach, poorly run hotel
The beach and grounds are lovely, very private and well maintained. The rooms, service and food however leave much to be desired, mediocre food, poorly maintained rooms, inattentive staff. A disappointment.
Stayed 2 nights in Dec 2017

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PARADISE ON EARTH
Beautiful well-manicured grounds and comfortable villas on the beach. Great friendly staff, attending to your every need. The hotel is about 8 km away town and you will have to drive on a very bad road. Do not let it scare you. It will be worth the bad ride. The beach is clean and gorgeous. The food in their restaurant is good but not excellent. Overall, I will recommend PLAYA MAYA over any other hotel in the area. Just make sure you have a car.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Nice hotel that needs a lot of improvements...
Nice hotel that needs a lot of improvements. This hotel is located at a real paradise, the cost of Yucatan, Mexico. The hotel can do a lot better, this is a peaceful place, perfect to relax. Room has very good size, like mini apartments but in a real need of maintenance. All employes are very nice and doing there best job with the poor help from the owners. I would love to get back to this hotel specially for the people working here ant the location, I hope the owners can read this message and improve their hotel, rooms need a lot of maintenance, AC was not working properly at my room, furniture is very old. Sheets are also old and with wholes, they limit the towels to only one per room and also are very old and with wholes. Mosquitos is the big issue but Hotel has nothing to do with it, just prepare and bring a good repellent.

8/10 Good

Enrique, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice virgin beach, excellent tasty food
Nice virgin beach, excellent tasty food, spacious suites.

10/10 Excellent

Armando, Half Moon Bay, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was grea!!!! Recomend highly

6/10 Okay

Krista, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make Sure You Bring Cash
This was a trip I booked for my in-laws, and I was more than disappointed in the lack of communication from the actual resort. I must have called them 40 times over the course of three days with no answer and no voicemail options. I tried emailing as well, but still no luck. I had expedia customer service (really great experience) try calling and they experienced the same thing, but assured me the hotel would reach out to me within 48 hours. The only problem is that check-in for my in-laws was in less than 48 hours from the time I made the call. I did finally receive an email from someone at the hotel letting me know that they were having issues with the antenna at the property which is why I couldn't get through but that it had been fixed. Tried calling again, still no answer. Because of the lack of communication, my in-laws showed up at check-in only to find out the resort is cash only. They did not come prepared to pay cash and this stipulation was NOT made clear on the expedia site or on the resort website. My husband had to call and throw a fit to get them to figure out an alternative method for payment. My in-laws had a great time (thank goodness) and said they were very comfortable during their stay, but I am in shock that the hotel does not answer their phone or respond to emails. I would not recommend this resort to anyone solely due to this.

4/10 Poor

aurore, SF

Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced hotel
We were so disappointed by this hotel. It is very expensive for Mexico. We really thought we would be in a resort but we cannot call that a resort. Staff not very welcoming. Towels old and with holes. Sheets with lots of spots. The all resort is old. I wouldn't mind all these things but for the price... I would expect much more.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but cannot find on GPS
It's a nice hotel that is right on the beach, but you can't find it via GPS. Try to get there before sunset, otherwise it is kind of a creepy drive down the unpaved road.

10/10 Excellent

Jesse, Bustown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yucatan 2015
Awesome place off the grid a little but if thats what you want when on vacation like me PERFECT. Huge condos w kitchens and a wonderful staff will accommodate all your needs. Thanks to Allen for all the help with tours and recommendations on restaurants. If you think the road is bad try drivin in Cleveland or Detroit. Will definitely be back!!!!!!!!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is on the beach
If you want to relax this is the place to go. Nice pool, great beach, friendly people. A real "laid back" experience.

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Nice setting - Pity about the mosquitoes
We reserved a 2 bedroom apartment during New year's 2014-2015 for 3 nights. This was basically a 2 story stand-alone condo. Quite spacious and nice with 2 big bedrooms. The hotel is quite far from Celestun town and you have to drive down a dirt road for 10-15 minutes to get here. Once here late at night, we found that the place had a lot of mosquitoes. Getting out of the car to reception and checking in we were bitten 10's of times. Once inside of the condo, we spend an hour killing mosquitoes and then moved into one bedroom for the rest of the night to avoid having to kill all the mosquitoes inside. Next morning we decided to check out because there were still mosquitoes around in the morning. The setting is nice and peaceful but if you can't even poke your head out because of mosquitoes, you can't enjoy much. This is not an issue with the hotel. It's just the setting is very much in the jungle and that's how it is. We moved down coast to Campeche which was busier but does not have this issue.

4/10 Poor

Alberto, Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is not an HOTEL is a rental condo
I was traveling suposing you have the basic hotel services, meals, bar, waiters, attndants. There is absolutely nothing but the nature, Celestún is a beautiful place itself, full of nature and natural atractives enough for make a great place. But is not fair you think you are going to have the services of an hotel. The other thing that is not ok is that you have to pay the stay in CASH and you will not recieve an invoice or a recive. May be if you know all of this before going you will have the right expectative.

2/10 Terrible

Denise, Merida Mexico

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
low season sorrows
The hotel is not a great distance from the town of Celestun, but because of the condition of the road it takes about 25 minutes to drive into town. When we arrived we were informed that the onsite restaurant was closed because of the low season. We did bring our own water which is required and some food, but this would not be sufficient to feed us for a 2 night stay. Our reserved room had a king and futon but no couch as pictured for the medium sized room when booking. Therefore, we opted to cancel. Possibly during high season this hotel would work, the pool and grounds are beautiful.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar perfecto para desconectarte, muy buen servicio
Stayed 1 night in Mar 2020

8/10 Good

Grisell

Stayed 1 night in Feb 2020

4/10 Poor

FLORENT

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hôtel dans son jus. Aurait besoin d un rafraîchissement. Accueil juste correct. Chambre vieillotte, dépassée, cuisine inutilisable. Prix élevé par rapport au prix.
Stayed 1 night in Feb 2020

6/10 Okay

christine

Traveled with group
Liked: Staff & service
A revoir l'évacuation des eaux usées. ..car une odeur pestilentielle dans les chambres. ..à revoir aussi un traitement contre les moustiques car le soir venu impossible de dîner en terrasse. Par contre une plage magnifique et deserte avec un ponton de toute beauté
Stayed 1 night in Feb 2020

4/10 Poor

Ramiro

Disliked: Staff & service
Mal hotel
Es un hotel para que lleves tu comida, la comida del hotel es mala, de resorts solo tiene el nombre
Stayed 2 nights in Sep 2019