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Hotel Unknown

3.5 star property

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Photo gallery for Hotel Unknown

Standard Room, 1 King Bed, Private Pool | In-room safe, blackout drapes, soundproofing, free WiFi
Exterior
Standard Room, 1 King Bed, Private Pool | View from room
Standard Room, 1 King Bed, Private Pool | Living area | Flat-screen TV
Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet friendly
  • Housekeeping

Explore the area

Map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Mérida Cathedral
    ‪17 min walk‬
  • US Visa Applicant Service Center
    ‪19 min walk‬
  • U.S. Consulate Merida
    ‪5 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, blackout drapes, soundproofing, free WiFi

Standard Room, 1 King Bed

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Private Pool

In-room safe, blackout drapes, soundproofing, free WiFi

Premium Suite, 2 Bedrooms, Private Pool

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | In-room safe, blackout drapes, soundproofing, free WiFi

Standard Double Room, 2 Queen Beds

  • 452 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool | In-room safe, blackout drapes, soundproofing, free WiFi

Standard Double Room, 2 Queen Beds, Private Pool

  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool | In-room safe, blackout drapes, soundproofing, free WiFi

Standard Room, 1 King Bed, Private Pool

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

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$59 total
includes taxes & fees
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About this property

Hotel Unknown

3.5-star hotel in Mérida Centro
Along with an outdoor pool, this hotel has a restaurant and a bar/lounge. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include spa services, concierge services, and dry cleaning.
Hotel Unknown offers 20 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This Mérida hotel also offers an outdoor pool, spa services, and tour/ticket assistance.

Hotel Unknown has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:30 AM and 11:00 AM.
Hotel Unknown has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 280 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: MXN 280 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Property Registration Number FHA190725TS5

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 9:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Hotel Unknown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 189 reviews
Rating 8 - Good. 41 out of 189 reviews
Rating 6 - Okay. 8 out of 189 reviews
Rating 4 - Poor. 5 out of 189 reviews
Rating 2 - Terrible. 5 out of 189 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Corinne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I KNOW THE UNKNOWN
Very accommodating folk. Had to change my stay due to immigration issues and they were able to without any additional fees or headaches. Staff very warm and professional.
Stayed 1 night in Dec 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind of a hidden gem. stylish design, lots of plants and comfortable. you’re about 15-20 minutes🚶from everything—which is a lot in merida’s punishing climate— but that distance keeps things quiet at night. a trade-off i’m good with.
Stayed 2 nights in Nov 2024

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

MARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel, is clean and have a lot space the rooms, but the breakfast is poor.
Stayed 5 nights in Nov 2024

10/10 Excellent

Abigail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra experiencia por 7 noches en el "Hotel Unknown" fue excelente. El "staff" del hotel es muy amable y disponibles para ayudar con cualquier cosa o duda, como consejos de actividades y arreglos del transporte particular, etcetera. La piscina con plantas tropicales alreador es muy bonita para relajarte y refrescarte. Hay varias opciones para el desayuno diario, todo muy rico y abundante. Los cuartos son muy comodos con diseno sencillo y calmante, bien equipado. El hotel esta bien ubicada para caminar al centro o coger transporte a cualquier paseo dentro o fuera de Merida. Sobre todo nos gusto los masages que recibimos de Guillermo en el Spa que esta ubicada en el Hotel. Hay un menu de ofertas de masages diferentes que se puede escoger, y los precios muy razonables. En fin, el Hotel Unknown es "super chil" (calma y tranquilo) y fue perfecto para nosotras. Esperamos regresar!
Stayed 7 nights in Nov 2024

10/10 Excellent

Jose

Stayed 2 nights in Oct 2024

6/10 Okay

Esteban

Traveled with family
Liked: Cleanliness
Breakfast is so so at best. Good luck if you are vegetarian or vegan. They seem understaff in the restaurant, it was slower and the cook was also waitress!
Stayed 1 night in Oct 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente las habitaciones divinas y de gran tamaño solo el transportar las maletas de la recepción al cuarto es complicado por el Caminito
Stayed 3 nights in Oct 2024

10/10 Excellent

LUCIA

Stayed 3 nights in Sep 2024

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

liliana

Stayed 2 nights in Sep 2024

10/10 Excellent

Diego Mauricio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy bonito, el staff muy amable y atento, la opción de desayuno incluido es excelente porque no sales con el estómago vacío a realizar tus actividades, además de que puedes pedir algo más a la carta. La habitación estaba limpia y dotada de aire acondicionado, mosquitero, ventilador, el baño muy amplio. Sin dudarlo volveríamos.
Stayed 5 nights in Sep 2024

8/10 Good

Josefina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful! It’s wonderfully maintained and really easy to find parking, also rather quiet compared to the city center. I will say, this is not their fault but they might want to consider redoing the doors or adding bug nets- I found a huge cockroach in my room one night and saw another going under the door to another room. It’s kinda unavoidable in the tropical climate but it would be helpful if the doors didn’t have huge gaps! In any case, it was a beautiful space and I would stay here again!
Stayed 11 nights in Jul 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a romantic getaway
The hotel is beautiful and we recommended specially for couples. Is quiet and cozy, very romantic. The staff is very friendly and helpful. Do not be put off by the exterior of the street, once you are inside is very nice. Our room had its own private pool and it was really nice. The only possible downside is that is about a 15 minute walk from downtown or a 8 dollar UBER ride. We chose to walk and it was not bad at all. About two blocks from the hotel is the Mercado de Santiago where you can find good food at very affordable prices.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jairo Omar

Stayed 5 nights in Jul 2024

10/10 Excellent

Elizabeth, Fontana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and kind.
Stayed 4 nights in May 2024

10/10 Excellent

laura

Traveled with group
Liked: Cleanliness, staff & service
Padrísimo !
El hotel está padrísimo, las habitaciones son espaciosas, con alberca privada, camas grandes, el baño es amplio, cómodo y moderno. En el centro de la ciudad. Tuvimos una estancia muy placentera!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Alexandra

Traveled with family
Stayed 1 night in Jul 2024

10/10 Excellent

vanessa

Stayed 3 nights in Jul 2024

10/10 Excellent

OSCAR J

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel en el centro
Hotel pequeño, muy original y con gran servicio. Lo único a mejorar es la presión de la ducha.
Stayed 5 nights in Jun 2024

8/10 Good

priscila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonito pero podria mejorar
deberian mejor la entrada, el pasillo es de piedras, troncos dificil de jalar maletas, el patio estaba llena de hormigas rojas. la puerta del baño no cerraba bien
Stayed 3 nights in May 2024

10/10 Excellent

Buddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Maya

Stayed 1 night in May 2024

4/10 Poor

Coryna

Disliked: Property conditions & facilities
Cheap stay
El baño huele muchísimo a caño / coladera, con el calor que hace en Mérida y el vapor de la regadera es sumamente fétido, no cuentan con agua fría y los muebles del cuarto están bastante descuidados. El internet no funciona, te llega 4 minutos y después se vuelve a ir y si vas de trabajo como yo, te será sumamente complicado trabajar por que tampoco hay buena señal de teléfono.
Stayed 3 nights in May 2024