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Hotel Maya Yucatán

3.5 star property

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Photo gallery for Hotel Maya Yucatán

Standard Double Room | Desk, laptop workspace, iron/ironing board, free WiFi
Lobby sitting area
40-inch LED TV with satellite channels, TV
40-inch LED TV with satellite channels, TV
Outdoor pool, sun loungers

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

Map
Calle 58 #483 por 55 y 57 Colonia Centro, Mérida, YUC, 97000
  • Mérida Cathedral
    ‪5 min walk‬
  • US Visa Applicant Service Center
    ‪17 min walk‬
  • U.S. Consulate Merida
    ‪4 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Room

Executive Room | Desk, laptop workspace, iron/ironing board, free WiFi

Executive Room

  • 969 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

Classic Room | Desk, laptop workspace, iron/ironing board, free WiFi

Classic Room

  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room | Desk, laptop workspace, iron/ironing board, free WiFi

Classic Double Room

  • 807 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, iron/ironing board, free WiFi

Standard Double Room

  • 807 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Executive

Desk, laptop workspace, iron/ironing board, free WiFi

Double Room Executive

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Quadruple Room Standard

Desk, laptop workspace, iron/ironing board, free WiFi

Quadruple Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard

Desk, laptop workspace, iron/ironing board, free WiFi

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Standard

Desk, laptop workspace, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 2
  • 1 Queen Bed(s)

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View from property

Hotel Ambassador Merida

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
3.9 out of 5, Good, (1004)
The price is $36
per night
$43 total
includes taxes & fees
Apr 22 - Apr 23
Hotel Ambassador Merida

About this property

Hotel Maya Yucatán

3.5-star hotel in Mérida Centro
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business center, and dry cleaning.
Hotel Maya Yucatán offers 78 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. 40-inch LED televisions come with satellite channels. Bathrooms include showers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hotel Maya Yucatán features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

A business center is on site at this 3.5-star property. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and complimentary newspapers in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Maya Yucatán is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Cartas a Frida - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 180 for adults and MXN 180 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cartas a Frida

Things to do

  • Gym
  • Outdoor pool
  • Stereo

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 180 for adults and MXN 180 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

Property is also known as

Hotel Maya Yucatán Hotel
Hotel Maya Yucatán Mérida
Hotel Maya Yucatán Hotel Mérida

Hotel Maya Yucatán Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 210 out of 649 reviews
Rating 8 - Good. 212 out of 649 reviews
Rating 6 - Okay. 110 out of 649 reviews
Rating 4 - Poor. 61 out of 649 reviews
Rating 2 - Terrible. 56 out of 649 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ulises

Liked: Amenities
Good place to stay. Affordable and convenient to go around city center. However, I found cockroaches twice walking on top of my bed. The other downside is that there is a club nearby and you can hear the loud music until around 2-3am.
Stayed 4 nights in Jan 2025

10/10 Excellent

VICTOR BICHARA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and polite staff! I got mi check in right away. The rooms very clean and the people who work at the hotel are always ready to help you. Very convenient location, everything is two min. away, restos, bars, famous churches. Family ambience!
Stayed 3 nights in Dec 2024

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great! The staff was very friendly and helpful. The only bad thing is that our room was next to the janitors room and they can be a bit laud in the morning
Stayed 3 nights in Dec 2024

6/10 Okay

Beatriz

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Even though we are grateful we had a room to spend the night, there are several issues to speak about. Upon arrival at Maya Hotel there were pools of water liking from ceilings everywhere, by main entrance steps, by the main door, by the hallways, even by elevators, and right before entering our rooms on the floors. When we notify receptionist, he just said, I know. In some rooms baby roaches s were spotted. In general, rooms are spacious, and beds are comfy, but clearly need re painting and keeping, walls are too dirty and spotty too.
Stayed 2 nights in Dec 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Es un super lugar
Stayed 1 night in Nov 2024

6/10 Okay

Camilo, Arlington

Liked: Cleanliness, amenities, property conditions & facilities
No cold water, toilet not good.
Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel
The staff were super friendly and helpful. However the hotel needs alot of repair. The handicap ramp to get In the hotel had been closed for a while and during our whole stay which made our 80+ year old parent have to climb some step steps to access the hotel. This is unacceptable. We had payed the more expensive room, however the pictures on the website was not like the actual room (we arrived at 10:45pm). When you entered the room the AC was turned off it smelled like mildew. No HOT water it took a whole day for them to fix the hot water issue. The paint on the wooden closet was pealing off extremely bad. The wooden floors were all warped and a trip hassard with mssing pieces . The front door was extremely hard to open. On the 2nd day they cut the water off in the whole building without telling anyone. This lasted over 5 hrs. The employees never even expressed concerned or informed us where to use the bathroom. Once again this is unacceptable. The only reason we stayed was because it was late we were tired and where only there for a few days.
Stayed 4 nights in Nov 2024

4/10 Poor

Hilda

Disliked: Cleanliness, property conditions & facilities
I didn’t like anything about this property. We did not have blankets. Sheets and pillow cases were stained Inside curtains were dirty Air conditioning was not cooling enough Walls are filthy
Stayed 1 night in Nov 2024

2/10 Terrible

Edy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Oct 2024

2/10 Terrible

Osiel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Gustavo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la alberca.
Stayed 1 night in Oct 2024

6/10 Okay

Nellie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff here was always helpful and happy. They will clean your room every day, if you don’t want that you need to tell them. One night one of the staff members opened my room while I was inside, that was a little alarming as I hadn’t asked for any services, he said he was bringing towels in and did seem remorse that he opened the door without knocking. The room was very bland and not welcoming and I chose the upgraded king room. I ended up checking out because I wanted something more welcoming and homey. Over all this wad a nice spot close to many things to do within walking distance of many parks and attractions.
Stayed 5 nights in Sep 2024

10/10 Excellent

Marla

Stayed 2 nights in Jul 2024

4/10 Poor

Corey D

Traveled with group
Disliked: Property conditions & facilities, room comfort
Bad hotel, do not set yourself up for the trouble
This is not a good hotel. We had two rooms on different floors and were never able to get hot water. We selected this place because it had a gym, which was closed for renovations. First room, AC wasn’t cooling. Had to beg to be moved to a room with a working AC, but it never got cold enough for comfort. Second room, AC worked great, but leaked water all over the floor. Staff was just moderately helpful. I would not stay here again and do not recommend it.
Stayed 2 nights in Jul 2024

8/10 Good

Gustavo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Me gusto mucho la alberca , el aire acondicionado funcionan muy bien y el staff es muy amable, y lo que no me gusto es que agunas camas ya no son comodas, los pisos ya estan deteriorados y a mi cuarto se le metio agua un dia lluvioso en general las instalaciones necesitan mas mantenimiento.
Stayed 7 nights in Jun 2024

6/10 Okay

Gustavo

Traveled with family
Liked: Cleanliness, staff & service
The pool
Stayed 5 nights in Jun 2024

10/10 Excellent

Ramon, long beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right next to main plaza ! You can walk everywhere in downtown!!
Stayed 2 nights in Jun 2024

6/10 Okay

Shirley, San Francisco

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was run down even though it said was renovated. It was cheap so you get what you pay for.
Stayed 5 nights in Mar 2024

10/10 Excellent

Pako

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

6/10 Okay

Porfirio J

Liked: Staff & service
El desalluno los de Restaurante no vueno
Stayed 2 nights in Feb 2024

8/10 Good

Sarah E

Traveled with family
Liked: Staff & service, amenities
It was nice enough. One of our rooms had a cockroach but they swiftly gave us another. The last day we were there the water pipes exploded and we had no water for that entire morning/afternoon. Staff was great.
Stayed 5 nights in Dec 2023

6/10 Okay

Johnathan

Traveled with partner
Disliked: Property conditions & facilities
Hotel Maya Yucatan is a three star hotel and has what you would expect from a property of that level. The room and bathroom was dirty and there was construction at the hotel that was not mentioned prior.
Stayed 5 nights in Feb 2024

2/10 Terrible

Kristin Jane

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience.
Our experience here was awful. Mom and I did not get in until after midnight. Front desk tried to get our room key to work over and over, finally just gave it to us, guess what, did not work, this went on 3 times before maint. let us in, but could not leave because we still did not have a room key that worked, once into our room, it was NOT clean, floorboards coming apart and top coating peeling away, smelled like mold, sheets had stains, bathroom sink had mold growing since it did not drain. We were told we had to stay the night in that room because she could not switch us rooms that late. I slept on top of the sheets with a towel I brought. Woke up, tried to shower, no hot water, final straw. They moved us rooms to an equally dirty one. We walked a block and booked a different hotel. Tried to cancel this one and get a refund, we still have not seen any refund for 4 nights stay, we only stayed one, which I would pay for, but would like our money back for nights not stayed. Awful experience. Will not recommend.
Stayed 4 nights in Feb 2024

8/10 Good

Marco Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Daryl, Shawnigan Lake

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need cheap, and you can live with a pigpen, this is your place…spend a little more
Stayed 2 nights in Feb 2024