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Hotel Kavia Premium

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Kavia Premium

Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
50-inch Smart TV with satellite channels, TV
Reception
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
View from room

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle 56 A 497 entre calles 45 y 47, Zona Paseo de Montejo, Mérida, Yucatan, 97000
  • Remate de Paseo Montejo
    1 min walk
  • Cafetería Impala
    1 min walk
  • ADO Paseo 60 Bus Terminal
    12 min walk
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    21 min drive

Room options

View all photos for Superior Room

Minibar, in-room safe, desk, free WiFi

Superior Room

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, free WiFi

Deluxe Double Room

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

Suite | Minibar, in-room safe, desk, free WiFi

Suite

  • 269 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, free WiFi

Deluxe Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, desk, free WiFi

Superior Double Room

  • 248 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, desk, free WiFi

Deluxe Suite

  • 269 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

About this property

Hotel Kavia Premium

3-star hotel in Mérida Centro
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a porter/bellhop, and a front-desk safe are onsite. Change of towels is available on request.
Hotel Kavia Premium offers 51 air-conditioned accommodations with minibars and safes. 50-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Mérida hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This Mérida hotel also offers an outdoor pool, multilingual staff, and tour/ticket assistance. A total renovation of this property was completed in March 2023.

Hotel Kavia Premium is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Hotel Kavia Premium has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 275 for adults and MXN 275 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in public areas
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 275 for adults and MXN 275 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 9:00 AM to 9:00 PM
Parking height restrictions apply

Property is also known as

Hotel Kavia Premium Hotel
Hotel Kavia Premium Mérida
Hotel Kavia Premium Hotel Mérida

Hotel Kavia Premium Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 75 out of 167 reviews" "
Rating 8 - Good. 46 out of 167 reviews" "
Rating 6 - Okay. 20 out of 167 reviews" "
Rating 4 - Poor. 11 out of 167 reviews" "
Rating 2 - Terrible. 15 out of 167 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Francisco, Bellflower

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay walk and drive around closer to downtown
Stayed 3 nights in Sep 2024

10/10 Excellent

Luis, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near downtown, friendly staff. I definitely suggest to stay at this facility.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jose

Stayed 1 night in Aug 2024

6/10 Okay

JORGE, Naucalpan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Vine a un evento de Triatlón en la ciudad y el hotel queda muy cerca de lanza a de meta por eso lo elegí. Pero no me permitieron hacer late checkout ni siquiera les interesó hacer el esfuerzo de investigar si se podía. Solo pedía un par de horas para bañarme y arreglar las cosas para regresar.
Stayed 1 night in Mar 2024

2/10 Terrible

Carlos de Jesus, CDMX

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. On our second night we were offered to be transferred to another room where we were assured the hot-water problem had been solved. Lie. On our fourth night we, incredibly, woke-up at 5am in the morning only to find out our room was fully flooded: at least two inches of water (thankfully CLEAN) covered our floor. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.

2/10 Terrible

Carlos de Jesus, CDMX

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. On our second night we were offered to be transferred to another room where we were assured the hot-water problem had been solved. Lie. On our fourth night we, incredibly, woke-up at 5am in the morning only to find out our room was fully flooded: at least two inches of water (thankfully CLEAN) covered our floor. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.
Stayed 8 nights in Dec 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The hotel is new and the rooms had a lot of space, plus modern bathrooms with good water pressure which was not available elsewhere.
Stayed 7 nights in Jan 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Disfruté mucho mi estadía en el Hotel Kavia Premium.  Tiene una ubicación fenomenal, cerca de restaurantes, tiendas, atracciones, bancos, todo caminando; además es seguro y tiene un buen estacionamiento. Todos los empleados de recepción fueron amables y siempre estuvieron dispuestos a colaborar con nosotros.  Igualmente, las chicas de housekeeping que todos los días mantuvieron la habitación muy limpia y organizada. ¡Gracias!  Me gustó mucho el restaurante Luuch para los desayunos, allí degusté deliciosos platos de la gastronomía yucateca (los huevos motuleños mis favoritos), servidos por unos empleados súper atentos y simpáticos.   Como áreas de oportunidad está el baño. No hay agua caliente y deben mejorar la iluminación – son pocas luminarias y de la manera que están instaladas crean sombras.  Igualmente, el desagüe de la ducha no funciona adecuadamente por lo que se crea un desagradable empozamiento de agua que solo se va cuando las chicas de housekeeping lo trapean. Otra área por mejorar es el aislamiento de sonido entre las habitaciones. De camino a mi habitación escuchaba los televisores de las otras habitaciones e incluso a medianoche escuché perfectamente el ataque de tos que le dio al huésped de la habitación contigua.
Stayed 6 nights in Dec 2023

2/10 Terrible

Carlos de Jesus, CDMX

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST thing about this hotel is LOCATION. The WORST thing is their front-desk personnel (not all of them) AND the hotel Manager that were unable to manage a rather difficult situation: We were on a nine night extended family trip occupying five double rooms and a triple. Our experience was TERRIBLE due to the fact that almost all days we struggled to get hot water (yes in a "premium hotel") to take a shower. Sometimes water pressure was minimal, most times water was at best mildly warm. Sometimes it was pretty cold. This happened ALL TEN DAYS regardless of the several different actions (at least that's what we were told) to fix the problem. It was a nightmare and we will never come back to this hotel or recommend anybody to go. Hope this helps.
Stayed 2 nights in Dec 2023

8/10 Good

Ashley

Stayed 4 nights in Dec 2023

10/10 Excellent

tomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Excellent location, services and personnel
Stayed 1 night in Nov 2023

4/10 Poor

Jackeline

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location but the pool was extremely dirty and the facilities were not finished. No towels available at the pool area. The restaurant was closed.
Stayed 1 night in Sep 2023

10/10 Excellent

Rodrigo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Sep 2023

10/10 Excellent

Pedro Rafael Constantino, Ciudad de Mexico

Stayed 1 night in Aug 2023

10/10 Excellent

Sonia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service at this hotel was excellent. The room was spotless and the pool area was beautiful and clean.
Stayed 1 night in Jul 2023

10/10 Excellent

Silvia

Stayed 3 nights in Jul 2023

10/10 Excellent

Louis F

Stayed 4 nights in Jun 2023

10/10 Excellent

Alejandro, Queen Creek

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very near to downtown Merida, next to a restaurant and a walking distance from the food market. Great Staff, service and cordial attitude all the time! Thanks for letting me keep my vehicles in the parking area.
Stayed 7 nights in May 2023

8/10 Good

Alejandro, Queen Creek

Stayed 2 nights in May 2023

8/10 Good

FIDEL

Stayed 4 nights in May 2023

8/10 Good

Luis Fernando

Stayed 5 nights in May 2023