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Hacienda Xcanatun, Angsana Heritage Collection

5.0 star property

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Photo gallery for Hacienda Xcanatun, Angsana Heritage Collection

3 outdoor pools
Sayab Governor Suite - King | Egyptian cotton sheets, premium bedding, minibar, in-room safe
Restaurant
Body treatments, aromatherapy, Thai massages, body wraps, body scrubs
Sports facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Parking included
  • Gym

Explore the area

Map
Calle 20 s/n, Mérida, YUC, 97302
  • Yucatán Siglo XXI Convention Center
    ‪6 min drive‬
  • Paseo de Montejo
    ‪7 min drive‬
  • La Isla Mérida Cabo Norte
    ‪7 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪28 min drive‬

Room options

View all photos for Xcanatun Pool Suite

Xcanatun Pool Suite | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Xcanatun Pool Suite

  • 2034 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - King

Naj Junior Suite - King | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Naj Junior Suite - King

  • 635 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Yaab Ambassador Suite - King

Yaab Ambassador Suite - King | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Yaab Ambassador Suite - King

  • 1130 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Kij Master Suite - King

Kij Master Suite - King | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Kij Master Suite - King

  • 947 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Sayab Governor Suite - King

Sayab Governor Suite - King | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Sayab Governor Suite - King

  • 1389 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Naj Junior Suite - Double

Naj Junior Suite - Double | Egyptian cotton sheets, premium bedding, minibar, in-room safe

Naj Junior Suite - Double

  • 635 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Itza Plunge Pool Suite - King

Itza Plunge Pool Suite - King | View from room

Itza Plunge Pool Suite - King

  • 958 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hacienda Xcanatun, Angsana Heritage Collection

5-star Mérida hotel with free valet parking
2 restaurants, 3 outdoor pools, and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar.
Hacienda Xcanatun, Angsana Heritage Collection offers 54 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. Rooms open to furnished balconies. Beds feature Egyptian cotton sheets and premium bedding. 55-inch LED televisions come with premium satellite channels and first-run movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a fitness center.
Angsana Spa has 3 treatment rooms. Services include Thai massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hacienda Xcanatun, Angsana Heritage Collection features 3 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

This Colonial hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite valet parking is complimentary.

Hacienda Xcanatun, Angsana Heritage Collection is a smoke-free property.

Local cuisine breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Hacienda Xcanatun, Angsana Heritage Collection has 2 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 3 outdoor pools
  • Full-service spa
  • Gym

Family friendly

  • 3 outdoor pools
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Colonial architecture
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels
  • First-run movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Outside food is not permitted on the premises.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Welcoming dogs only
2 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 1 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Airport shuttle fee: USD 48 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 30 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Hacienda Xcanatun, Angsana Heritage Collection Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 301 out of 377 reviews
Rating 8 - Good. 38 out of 377 reviews
Rating 6 - Okay. 15 out of 377 reviews
Rating 4 - Poor. 12 out of 377 reviews
Rating 2 - Terrible. 11 out of 377 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Tomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Emilse, Kansas city

Liked: Cleanliness, staff & service
Under construction . Nicest people but a little disorganized
Stayed 3 nights in Mar 2025

10/10 Excellent

AMARENDRA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property and staff members, would definitely want to visit again.
Stayed 3 nights in Mar 2025

10/10 Excellent

federica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the hacienda it was perfect for a family trip with my 3 year old.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kirrily

Stayed 1 night in Mar 2025

10/10 Excellent

Carlos ignacio

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Hacienda Xcanatun was phenomenal and exactly what I needed. The staff and the hospitality they provided exceeded my expectations plus the property is beautiful. I hope to return.
Stayed 3 nights in Feb 2025

10/10 Excellent

Ionita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a hidden gem! Beautiful and extremely good service Hopefully we’ll go back soon
Stayed 1 night in Feb 2025

6/10 Okay

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Feb 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best in over 40 years professional trav

Stunning. Brilliant. One of the best hotel stays EVER. I do well over 30 nights a year and have done for decades. One of my all time favourite stays. Great even exceptional staff. Absolutely beautiful property, gorgeous grounds and gardens. Fabulous pool. You will not regret staying here.
Stayed 3 nights in Feb 2025

10/10 Excellent

Luis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Ross A.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So lovely and beautiful
Stayed 1 night in Jan 2025

4/10 Poor

Katrin

Traveled with family
Liked: Amenities
Disliked: Staff & service
For a 5 star hotel this was a very disappointing experience. The service was extremely poor. It’s as if the staff has had no professional training. From not setting the table correctly, to beds badly made. We had to rectify alarmist everything Ali g the way and this is not what one should have to pay such a high price for. Also there was construction that was only announced the day before we arrived. The restaurant was overrated. The only really pleasant thing about the hotel was the room and the quality of the mattress.Overall though not worth the price.
Stayed 3 nights in Dec 2024

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple Retreat.

Elegant. Quiet. Some construction now but still lovely. Room was exceptional. Food was really good.
Stayed 1 night in Dec 2024

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Rocio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly service is excellent
Stayed 5 nights in Dec 2024

4/10 Poor

Patricia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful grounds! Hotel is not in a nice area, but as soon as you enter is a different story. Far from city center and Paseo de Montejo. Please don’t be naive and use your safe box, even if you go to the pool, money got taken from my purse when I left it in the room and not on the safe. Don’t think because is a nice Hotel nothing will happen. It happened. Be alert.
Stayed 2 nights in Dec 2024

2/10 Terrible

Edward

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great property, but company will disclose to you that it’s under contruction, 1 day before check in, so you won’t have time to cancel. Very unethical. Construction is extremely loud all day long. They are building new apartments and it really hurts the experience
Stayed 3 nights in Nov 2024

10/10 Excellent

MARIELA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hacienda style is beautiful
Stayed 4 nights in Nov 2024

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful and well maintained property. The rooms are spacious and well appointed. The staff could not be any nicer and more helpful. They were a delight. The restaurant was superb. It’s hard to recommend Hacienda Xcanatun enough.
Stayed 4 nights in Nov 2024

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Arturo A, Santa Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Rooms were very nice. Food was delicious.Definitely a fantastic hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso, las instalaciones maravillosas, el staff atento, amable en todo momento, la Habitación excelente y con detalles únicos, vale muchísimo la pena pasar y os días en este maravilloso lugar, será una experiencia inolvidable
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great plce and service
Stayed 2 nights in Aug 2024