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Crowne Plaza Memphis Downtown Hotel, an IHG Hotel

3.5 star property

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December 2024
January 2025

Photo gallery for Crowne Plaza Memphis Downtown Hotel, an IHG Hotel

Exterior
Premium bedding, in-room safe, desk, blackout drapes
Meeting facility
Point of interest
Point of interest

Reviews

7.4 out of 10

Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Room service
  • Breakfast available
  • Housekeeping
  • Pet friendly

Explore the area

Map
300 N 2nd Street, Memphis, TN, 38105
  • Renasant Convention Center
    5 min walk
  • St. Jude Children's Research Hospital
    5 min walk
  • Cannon Center for Performing Arts
    7 min walk
  • Memphis, TN (MEM-Memphis Intl.)
    15 min drive

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mid Floor)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (Mid Floor)

  • 419 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds, City View

  • 419 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout drapes

Standard Room

  • 419 sq ft
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 2 Double Beds (Mid Floor)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds (Mid Floor)

  • 419 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (High Floor)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds (High Floor)

  • 475 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, in-room safe, desk, blackout drapes

Suite, 1 Bedroom

  • 473 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed with Sofa bed

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds

  • 419 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Double Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (High Floor)

Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed (High Floor)

  • 475 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Memphis Downtown Hotel, an IHG Hotel

3.5-star hotel in Downtown Memphis
A restaurant, a fitness center, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a microwave in a common area, a seasonal outdoor pool, and a business center are onsite. Housekeeping is available on request.
Crowne Plaza Memphis Downtown Hotel, an IHG Hotel offers 230 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Crowne Plaza Memphis Downtown Hotel, an IHG Hotel features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant and a snack bar/deli. This 3.5-star property offers access to a business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 2320 square feet (216 square meters) include conference space. This business-friendly hotel also offers a library, a vending machine, and gift shops/newsstands. A complimentary area shuttle within 3 miles is available for guests. Parking is available onsite for a surcharge.

Crowne Plaza Memphis Downtown Hotel, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 9:00 AM.
Notes & Provisions - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Self parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 7 to 20 for adults and USD 7 to 20 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Notes & Provisions

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,320 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 11 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 1:
  • Swimming pool

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 60.00 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 110 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and an off-leash area are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 7 to 20 for adults, and USD 7 to 20 for children
  • Self parking fee: USD 22 per day (in/out privileges)
  • Pet fee: USD 60.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Memphis Downtown
Crowne Plaza Memphis Downtown
Crowne Plaza Memphis Downtown Hotel
Crowne Plaza Memphis
Memphis Crowne Plaza

Crowne Plaza Memphis Downtown Hotel, an IHG Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 71 out of 169 reviews" "
Rating 8 - Good. 33 out of 169 reviews" "
Rating 6 - Okay. 29 out of 169 reviews" "
Rating 4 - Poor. 14 out of 169 reviews" "
Rating 2 - Terrible. 22 out of 169 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As a professional airline pilot, I stay in at least three hotels per week all over the country, some of which are Crown Plazas but this was by far the worst! I was attending a pilot’s convention in Memphis with my girlfriend. The conference hotel was full but the Crown Plaza was the overflow hotel, so I booked a room there. Upon arrival in the room, we noticed a bed bug crawling on the pillow, along with hair that had been left there. We immediately went to the front desk, reported the incident, and requested a different room. Unfortunately, the second room on a different floor, wasn’t much better. The carpet was filthy, what appeared to be blood splatters appeared on te bathroom wall and the toilet did not flush! We returned to the front desk and were told this time that there were no more rooms available, so if we agreed, our reservation would be cancelled and a refund issued, as the room was pre-paid. Almost a week has past with no refund and the manager says they are investigating the incident.
Stayed 3 nights in Aug 2024

6/10 Okay

jonathan, Honolulu

Liked: Staff & service
Disliked: Property conditions & facilities
Overall, the location was great and staff amazing. The rooms are absolute garbage. My toilette kept make noises and spouting water at random times, the ceiling in the bathroom looks like it was going to cave in due to water damage, and the ventilation inside the bathroom could look across to the adjacent room, as the drywall separating the rooms (inside the ventilation) was torn.
Stayed 3 nights in Aug 2024

10/10 Excellent

Denise

Stayed 1 night in Aug 2024

10/10 Excellent

Angela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very hospitable…….
Stayed 2 nights in Aug 2024

6/10 Okay

Donte

Business traveler
Disliked: Staff & service
In need of some upgrades
Stayed 2 nights in Aug 2024

6/10 Okay

Reginald

Traveled with family
Disliked: Amenities, property conditions & facilities
The iron had something burnt onto it. The toilet ran all night. When it was brought to the hotel's attention, instead of offering us a new room, we were asked " so what do you want to do, move to another room or have the toilet fixed?" (sarcastically). The room phone didn’t work. We stayed 3 nights and our room was cleaned once. We had to ask for towels more than once on the same day. The second time we asked for towels, we had to listen to a debate between employees as to who was responsible for getting said towels. Was promised points but never received them. Also, the room had a funny smell as if old or mildewy. Based on our experience here, we will not be staying at this property again.
Stayed 3 nights in Aug 2024

8/10 Good

Steven, Shelton

Liked: Cleanliness, staff & service, property conditions & facilities
Solid place to rest your head, proximate to the highway, shuttle is convenient but necessary to get most places without a car
Stayed 2 nights in Aug 2024

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was quite impressed. Reasonably priced for a downtown stay. Staff was very nice. Very clean.
Stayed 1 night in Aug 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay it’s a nice property it is a 50 dollar deposit
Stayed 1 night in Aug 2024

6/10 Okay

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok I guess
Great but there more extra fees that I was charged for that was not up front.
Stayed 1 night in Aug 2024

10/10 Excellent

Oneeka

Stayed 1 night in Aug 2024

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Rodolfo, Mount Dora

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel that was comfortable and convenient. The gentleman who checked me in was nice but every other employee was not very personable, a smile and a hello go a long way when you work in a hotel. Maybe some training will help.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very nice rooms. Breakfast was amazing. Staff very friendly and helpful.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Stayed 4 nights in Jul 2024

4/10 Poor

Jingxu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Charles

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property bice
Stayed 4 nights in Jun 2024

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best near state line
Great rooms
Stayed 1 night in Jul 2024

10/10 Excellent

PATRICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waited for a while before one of the 4 people behind desk greated us. Only one of them was helping a customer, One appeared to be orienting the other to workings of hotel. 4th person was watching others then came to desk and punched into computer then asked what we were waiting on! In the middle of checking us in one of others walked over and asked him something and he stopped with us to explain something to her. It was a general question not pertaining to another customer. Very laid back and lack luster atmosphere. Cloth Chairs in Dinning area were VERY stained and dirty looking. Rest was very good.
Stayed 1 night in Jul 2024

2/10 Terrible

Lana

Business traveler
Disliked: Amenities
Not clean
Stayed 6 nights in Jul 2024

4/10 Poor

Jeremiah

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Our room smelled like urine, including our bedding and pillows. We couldn't get out of that room soon enough.
Stayed 1 night in Jul 2024

10/10 Excellent

Naomi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. The room darkening blinds were great, they kept the room completely dark - which was awesome since I arrive at 4am from travelling and slept until 10am. The parking was very convenient. There was coffee available in the room and in the lobby.
Stayed 5 nights in Jul 2024

6/10 Okay

Ralph

Stayed 1 night in Jul 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in May 2024

10/10 Excellent

Harley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great stay
Stayed 1 night in Jul 2024