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Best Western Plus Gen X Inn

2.5 star property

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Exterior
Lobby
Reception
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator | Pillowtop beds, desk, iron/ironing board, free WiFi
Standard Room, 1 King Bed, Accessible, Refrigerator | Pillowtop beds, desk, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • 24/7 front desk
  • Free WiFi
$106
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
1177 Madison Avenue, Memphis, TN, 38104
  • Beale Street
    ‪17 min walk‬
  • FedExForum
    ‪3 min drive‬
  • Bass Pro Shops at the Pyramid
    ‪3 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator | Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Shower Only)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Shower Only) | Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Shower Only)

8.0 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator | Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

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Exterior

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About this property

Best Western Plus Gen X Inn

Hotel in Midtown
This smoke-free hotel features a fitness center, a 24-hour front desk, and free newspapers. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, RV/bus/truck parking, a front-desk safe, and a vending machine are onsite.
Best Western Plus Gen X Inn offers 32 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. Plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
A complimentary breakfast is offered. Wired and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a vending machine, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Best Western Plus Gen X Inn is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Gym

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator (52 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Best Western Gen X
Best Western Gen X Inn
Best Western Plus Gen X
Best Western Plus Gen X Inn
Best Western Plus Gen X Inn Memphis
Best Western Plus Gen X Memphis
Gen X Inn
Inn X
X Inn
Best Western Gen x Hotel Memphis
Gen x Memphis
Gen x Hotel
Best Plus Gen X Memphis
Best Western Plus Gen X Inn Hotel
Best Western Plus Gen X Inn Memphis
Best Western Plus Gen X Inn Hotel Memphis

Best Western Plus Gen X Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 1004 reviews
Rating 8 - Good. 347 out of 1004 reviews
Rating 6 - Okay. 154 out of 1004 reviews
Rating 4 - Poor. 72 out of 1004 reviews
Rating 2 - Terrible. 92 out of 1004 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older property in did not stay I left for another property I just didn't feel safe. Whole parking lot fence topped white
Stayed 1 night in May 2025

2/10 Terrible

Ashley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The room was out dated the table and chair were old and rusted the toilet ran throughout the night none of the sockets next to the beds work. I called down to the front desk and was told that there is no maintenance guy on the property and they wouldn’t be able to fix the issue until Tuesday the nerve of them to ask for $100 incidental deposit on a room where they have people outside begging for change.
Stayed 1 night in May 2025

2/10 Terrible

Robin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was pretty junky.. had no real experience, the bed smelled (sheets).. we did not stay for breakfast. We left as soon as we woke.
Stayed 1 night in May 2025

6/10 Okay

Connie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is surrounded by a fence with razor wire. It is very close to Minglewood Hall. Uber is definitely the way to go even though it is within walking distance as it is an unsafe area. The room was decent and the bed was comfortable for 1 night. Would stay again if seeing a concert at Minglewood Hall.
Stayed 1 night in May 2025

10/10 Excellent

Candace, Tiptonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and quiet. Bed was comfy!Receptionist Deborah was nice, friendly and professional.
Stayed 1 night in May 2025

6/10 Okay

Penny

Traveled with partner
Liked: Amenities
Our room was not ready after 3 pm. The pictures of property were not accurate. Although there was a fence around property it did not feel safe because it was downtown. Once we got into a room the room was clean and up to date. We would not stay here again due to location.
Stayed 1 night in May 2025

10/10 Excellent

Bret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & hot breakfast.
Stayed 3 nights in May 2025

10/10 Excellent

Kylee

Liked: Cleanliness
Good location, hotel was clean, staff was helpful! would stay again!
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Nice clean place. Helpful staff
Stayed 3 nights in May 2025

4/10 Poor

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities
Desk lady was very nice but our room wasn’t even ready by 5:30. Razor wire around the hotel
Stayed 1 night in May 2025

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wry accommodating super nice
Stayed 1 night in May 2025

10/10 Excellent

Wendi

Stayed 2 nights in May 2025

10/10 Excellent

Morgan

Stayed 1 night in May 2025

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly hotel clean to be in downtown Memphis.. I felt very safe and comfortable
Stayed 1 night in Apr 2025

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

esam, Colleyville

Business traveler
Disliked: Cleanliness
bathroom was not clean breakfast food was no good
Stayed 1 night in Apr 2025

8/10 Good

Yvette

Stayed 1 night in Apr 2025

8/10 Good

Fannie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, don’t clean everyday. The commodes are like a daycare for kids. Very uncomfortable trying to sit down use toilet you flopped because they’re so low. The trash built up very high but other than that it was a great stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Cessely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big thank you to the lady that did the cooking
Stayed 2 nights in Apr 2025

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked place last minute was good
Stayed 2 nights in Apr 2025

8/10 Good

Price

Liked: Cleanliness, staff & service, property conditions & facilities
People kept saying the breakfast was great but it might have been the worse hotel breakfast I’ve ever had. Other than that it was a good hotel with nice staff and clean rooms.
Stayed 1 night in Apr 2025

8/10 Good

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They shortened the breakfast time indicated.
Stayed 1 night in Apr 2025

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On Friday April 4,2025, a Taller desk clerk worker “Gentleman” around 10 pm was not very pleasant He ate in lounge area where I was sitting and had personal music player loud and singing while I was trying to relax He had the phone on hold so I had to come down to ASK IN PERSON for wake up call He did not move from where he was sitting, asked me my room number 3 times, even though not even near the desk and I still never got my wake up call ! The rest of my servers were wonderful- Delores and the young man who checked me and and checked me out at 7 am Sunday morning !
Stayed 2 nights in Apr 2025

8/10 Good

Timothy

Stayed 2 nights in Mar 2025