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Best Western Plus Gen X Inn

2.5 star property

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Photo gallery for Best Western Plus Gen X Inn

Situated at an intersection, this hotel features a modern design with a flat facade and a prominent entrance marked by double doors.
Relax in our inviting lobby, surrounded by comfortable seating and beautiful artwork.
Relax in a spacious room with a large bed, TV, and ample storage.
Welcome to our lobby, featuring a reception area, comfortable seating, and a large window offering a view of the outdoors.
Enjoy a city view from the large window in this stylish room, featuring a desk, chair, and artwork.

Popular amenities

  • Housekeeping
  • Gym
  • Free WiFi
  • 24/7 front desk

Explore the area

Map
1177 Madison Avenue, Memphis, TN, 38104
  • Beale Street
    ‪17 min walk‬
  • FedExForum
    ‪3 min drive‬
  • Bass Pro Shops at the Pyramid
    ‪3 min drive‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator | Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

7.0 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (Shower Only)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Shower Only) | Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator (Shower Only)

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

Standard Room, 1 King Bed, Accessible, Refrigerator | Pillowtop beds, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Plus Gen X Inn

Hotel in Midtown
This smoke-free hotel features a fitness center, a 24-hour front desk, and free newspapers. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, RV/bus/truck parking, a front-desk safe, and a vending machine are onsite.
Best Western Plus Gen X Inn offers 32 accommodations with complimentary newspapers and coffee/tea makers. Beds feature pillowtop mattresses. Plasma televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
A complimentary breakfast is offered. Wired and wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, a vending machine, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Best Western Plus Gen X Inn is a smoke-free property.

Guests are offered a complimentary continental breakfast.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast

Things to do

  • Gym

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator (52 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Best Western Gen X
Best Western Gen X Inn
Best Western Plus Gen X
Best Western Plus Gen X Inn
Best Western Plus Gen X Inn Memphis
Best Western Plus Gen X Memphis
Gen X Inn
Inn X
X Inn
Best Western Gen x Hotel Memphis
Gen x Memphis
Gen x Hotel
Best Plus Gen X Memphis
Best Western Plus Gen X Inn Hotel
Best Western Plus Gen X Inn Memphis
Best Western Plus Gen X Inn Hotel Memphis

Best Western Plus Gen X Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 339 out of 1004 reviews
Rating 8 - Good. 351 out of 1004 reviews
Rating 6 - Okay. 152 out of 1004 reviews
Rating 4 - Poor. 72 out of 1004 reviews
Rating 2 - Terrible. 90 out of 1004 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Fannie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, don’t clean everyday. The commodes are like a daycare for kids. Very uncomfortable trying to sit down use toilet you flopped because they’re so low. The trash built up very high but other than that it was a great stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Cessely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big thank you to the lady that did the cooking
Stayed 2 nights in Apr 2025

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked place last minute was good
Stayed 2 nights in Apr 2025

8/10 Good

Price

Liked: Cleanliness, staff & service, property conditions & facilities
People kept saying the breakfast was great but it might have been the worse hotel breakfast I’ve ever had. Other than that it was a good hotel with nice staff and clean rooms.
Stayed 1 night in Apr 2025

8/10 Good

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They shortened the breakfast time indicated.
Stayed 1 night in Apr 2025

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On Friday April 4,2025, a Taller desk clerk worker “Gentleman” around 10 pm was not very pleasant He ate in lounge area where I was sitting and had personal music player loud and singing while I was trying to relax He had the phone on hold so I had to come down to ASK IN PERSON for wake up call He did not move from where he was sitting, asked me my room number 3 times, even though not even near the desk and I still never got my wake up call ! The rest of my servers were wonderful- Delores and the young man who checked me and and checked me out at 7 am Sunday morning !
Stayed 2 nights in Apr 2025

8/10 Good

Timothy

Stayed 2 nights in Mar 2025

6/10 Okay

Veronica

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff although were friendly and helpful but they were dressed in what looked like lounging clothes/pajamas. Looked shabby. Room could be cleaner. In the middle of the night the fire alarm fell from the ceiling.
Stayed 1 night in Mar 2025

8/10 Good

Stephanie

Stayed 1 night in Mar 2025

8/10 Good

Kody

Liked: Cleanliness
Stayed 1 night in Mar 2025

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service. Do not try to work with me with my reservations.
Stayed 3 nights in Mar 2025

2/10 Terrible

candice

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of coke heads wondering around property
Stayed 2 nights in Mar 2025

6/10 Okay

Tracy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Sketchy neighborhood

I am unfamiliar with Memphis. I was trying to find a reasonably priced room close to the Memphis Sports Complex in a safe neighborhood. I got a very comfortable room but the surrounding area was scary. It was supposed to be a smoke free hotel but it reeked of Marijuana(especially 4th floor). The remote did not work completely. I could change channels but couldn't adjust the volume or turn it off without getting up. The plug ins nearest to the beds didn't work.
Stayed 2 nights in Mar 2025

10/10 Excellent

Amber

Stayed 1 night in Mar 2025

8/10 Good

Vicki, Sequim

Traveled with family
Liked: Staff & service, amenities
This place was close to the medical building i needed to go to.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jimmie, Indianapolis

Stayed 1 night in Mar 2025

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities, room comfort
Everything quiet..travel was easy i would recommend all travelers to stay
Stayed 1 night in Mar 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like the fact upon arriving it took a minute to get checked in when i already had a reservation in place. I had issues with the tv.Staff finally fixed that issue. Bathroom door wouldnt close up to lock. No microwave in room as stated on website. Some outlets weren't working. Ms. Joyce did excellent with the breakfast.
Stayed 2 nights in Mar 2025

6/10 Okay

Gilpatrick

Liked: Cleanliness, room comfort

Average st

The room was pretty good. The check in was adequate. The clerk was not personable. This hotel was a bad reputation for break-ins in the parking lot, but our car was not bothered. This place is average on the whole.
Stayed 1 night in Mar 2025

8/10 Good

Isaac

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well taken care off and the furnishing and counter tops in the room looked brand new. The staff was friendly and helpful. My only reason for not giving a perfect score is that the ac unit is very old and noisy and there is light coming in from under the door which is distracting if you are sleeping. This is a simple hotel, with a small lobby but I found it to be more practical than the ones by Beale St. It is very quiet, parking is right there and the price is much better. Overall a much better deal. This is where I will stay the next time I am in town.
Stayed 1 night in Mar 2025

8/10 Good

Jakobe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Mar 2025

8/10 Good

Misty

Stayed 1 night in Mar 2025

4/10 Poor

Terri

Disliked: Staff & service, amenities, property conditions & facilities
Location is questionable (safety of personal property) and a lot of noise throughout my overnight stay.
Stayed 1 night in Feb 2025