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Suite Sumapaz Hotel

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Suite Sumapaz Hotel

Front of property
Outdoor pool
Superior Room | Bathroom | Shower, free toiletries, towels
Lobby
Lobby sitting area

Reviews

6.4 out of 10

Popular amenities

  • Breakfast included
  • Bar
  • Hot Tub
  • Pool
  • Housekeeping
  • Room service

Explore the area

Map
Carrera 24 No. 7-54, Melgar, 734001
  • San Francisco de Asis Church
    2 min walk
  • Piscilago Zoo
    11 min drive
  • Piscilago Water Park
    14 min drive
  • Girardot (GIR-Santiago Vila)
    37 min drive

Room options

View all photos for Superior Room

Superior Room | Rollaway beds, free WiFi

Superior Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Rollaway beds, free WiFi

Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Basic Double Room (Con Ventilador)

Basic Double Room (Con Ventilador) | Rollaway beds, free WiFi

Basic Double Room (Con Ventilador)

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room | Rollaway beds, free WiFi

Double Room

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Double Room, 1 Double Bed

Basic Double Room, 1 Double Bed | Rollaway beds, free WiFi

Basic Double Room, 1 Double Bed

  • 409 sq ft
  • Sleeps 3
  • 1 Double Bed

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Jan 12 - Jan 13
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About this property

Suite Sumapaz Hotel

3.5-star Melgar hotel with restaurant
This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. Free full breakfast, free WiFi in public areas, and free valet parking are also provided. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Suite Sumapaz Hotel offers 86 accommodations with coffee/tea makers and complimentary toiletries. This Melgar hotel provides complimentary wireless Internet access. Bathrooms include showers. Housekeeping is offered daily and refrigerators can be requested. Rollaway/extra beds (surcharge) are also available.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna.
In addition to a children's pool and an outdoor pool, Suite Sumapaz Hotel provides a spa tub and a sauna. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary.

This Melgar hotel also offers a terrace, tour/ticket assistance, and concierge services. Complimentary self parking and valet parking are available on site.

Suite Sumapaz Hotel is a smoke-free property.

Guests are offered a complimentary full breakfast.
Suite Sumapaz Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle on request
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Spa

  • Massage
  • Sauna

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 60000.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MXN 60000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Suite Sumapaz Hotel Melgar
Suite Sumapaz Melgar
Suite Sumapaz
Suite Sumapaz Hotel Hotel
Suite Sumapaz Hotel Melgar
Suite Sumapaz Hotel Hotel Melgar

Suite Sumapaz Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 5 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 4 out of 22 reviews" "
Rating 2 - Terrible. 4 out of 22 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Javier

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Alfredo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is nice and confortable. We didn't like around the pool was little dirty. The bathroom walls was dirty needs to be clean properly.
Stayed 1 night in Oct 2022

4/10 Poor

Kelly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the bathroom had cockroach and the didn't care, the staff was rude and were overcharging us when the bill came.
Stayed 1 night in Feb 2022

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Not AC bc the raining one night , the power going out , and they not have plan B .
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great accept they didn’t have hot water.
Stayed 1 night in Feb 2021

4/10 Poor

Leonardo

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
No too clean
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveler

Stayed 9 nights in Mar 2019

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

sebastian ricaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Johan Sebastián

Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
最悪
朝方まで、外の店の音楽、酔っ払い等うるさい。全く眠れず・・・ 部屋の掃除が毎日と表示されているが、滞在中行われなかった。確認しても「チャックアウトまでしない」と返事 お湯が出ない。 シャワーが壊れており、バスルームが水びだしに。 WIFIの電波はあるが使えない。
Stayed 2 nights in Nov 2020

8/10 Good

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Experiencia en SUITE SUMAPAZ
Bueno, la estadia estuvo muy chevere es un hotel que rdta ubicado a solo 2 cuadras del centro, del parque principal rojas pinilla, me gusto mucho sus instalaciones. Aunque hay que mejorar mucho el servicio. El personal es un 50% tosco me sentia regañado cada vez que pedia algo en alimentos y bebidas. En uno de los desayunos tuve una experiencia fea, y en uno de los almuerzos tambien, es de considerar que tengan mejores proveedores. Y que cambien la actitud de servicio. Volveria? Si. Pero enserio debe mejorsr un poco el servicio,by la coordinacion del mismo ya que es bastante desorganizado el servicio al cliente.
Stayed 2 nights in Oct 2020

4/10 Poor

Juan carlos

Business traveler
Disliked: Cleanliness
Stayed 1 night in Sep 2020

2/10 Terrible

Pedro Pablo

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy normal
en general estuvo bien fue mi primera vez en este hotel pero pues la verdad tenia mas expectativas por la imágenes que presentan; y el costos para lo que encontré se me hizo algo elevado
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien aunque recomendación en las zonas húmedas colocar eucalipto menta
Stayed 2 nights in Oct 2019

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
buen servicio, habitaciones amplias, me gusto mucho
Stayed 3 nights in Jun 2018

2/10 Terrible

ALFONSO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
La peor experiencia
Mal desde el primer momento que llegue me estaban cobrando 310.000,cuando me habían dicho 250.000 terminaron cobrándome 280.000,el cuarto 305 donde me quede estaba la cisterna rota,pusieron cinta de esterilización y el baño estaba orinado,tuve un accidente ese día en una rodilla y la sabana la unte un poco de sangre pero el recepcionista de ese día va y me dice que le tengo que pagar la sabana, a lo que le respondo que con agua cae, el recepcionista me dice que se la pague o me la descuenta de mi tarjeta de crédito,finalmente me cobro 15.000 por la lavada de la sabana y nunca me entrego recibo, hasta que no le pagara me retuvo las motos que había dejado en el parqueadero de ese hotel.me pareció una falta de respeto y una grosería ese recepcionista,espero no tener que volver a dicho hotel,muy bonito pero mala atención,espero que capaciten el personal que tienen o al menos sepan la gente que contratan ya que los recepcionistas son la primera imagen de un hotel
Stayed 1 night in May 2018

4/10 Poor

Andrés Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mala atención, buenas instalaciones
El problema del hotel es el personal; me pasaron dos cosas: 1) el señor de la recepción quiso cobrarme $38.000 pesos de más, porque supuestamente en la reserva no se incluía el IVA, pero el correo que recibí decía expresamente cuál era el valor que se me cobraría en el establecimiento, el cual correspondía al publicado en la página. Al final su excusa fue que como iba a pagar en efectivo no me cobraría el IVA. Muy mal. 2) Cuando llamé a preguntar si había agua caliente, me dijeron que no, porque eso no se usa en un clima como el de Melgar. Y por favor, cualquier persona que haya viajado al menos una vez a un clima como ese sabe de inmediato que es una excusa de mal gusto. Además, si esa fuera una razón válida, ¿por qué el hotel ofrece sauna y turco? Si la política es no usar agua caliente, lo entiendo, pero no que expongan excusas mediocres. Del personal fueron muy atentos: el botones, el barman y las personas del restaurante. De resto, el hotel es muy bueno: las instalaciones son limpias y bonitas, y tiene de todo (jacuzzi, sauna y turco). El desayuno incluido es abundante y rico.
Stayed 1 night in May 2018