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Quest Caroline Springs

4.5 star property
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Photo gallery for Quest Caroline Springs

Deluxe One Bedroom Spa Apartment | Minibar, in-room safe, desk, iron/ironing board
Deluxe One Bedroom Spa Apartment | Balcony
Front of property
Studio Apartment | Minibar, in-room safe, desk, iron/ironing board
Daily self-serve breakfast (AUD 16.95 per person)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Parking available
  • Room service
  • Breakfast available
  • Outdoor Space
  • Housekeeping
  • Pet friendly

Explore the area

Map
234 Caroline Springs Boulevard, Caroline Springs, VIC, 3023
  • Watergardens Town Centre
    8 min drive
  • Sunshine Hospital
    11 min drive
  • Highpoint Shopping Centre
    17 min drive
  • Melbourne, VIC (MEL-Tullamarine)
    24 min drive

Room options

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Living area | 32-inch LCD TV with satellite channels, TV, Netflix

Two Bedroom Apartment

  • 925 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Accessible One Bedroom Apartment

Minibar, in-room safe, desk, iron/ironing board

Accessible One Bedroom Apartment

  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Accessible Two Bedroom Apartment

Minibar, in-room safe, desk, iron/ironing board

Accessible Two Bedroom Apartment

  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe One Bedroom Spa Apartment

Deluxe One Bedroom Spa Apartment | Jetted tub

Deluxe One Bedroom Spa Apartment

  • 605 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Apartment

Studio Apartment | Minibar, in-room safe, desk, iron/ironing board

Studio Apartment

  • 285 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for One Bedroom Apartment

Minibar, in-room safe, desk, iron/ironing board

One Bedroom Apartment

  • 603 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive One Bedroom Apartment

Executive One Bedroom Apartment | Living area | 32-inch LCD TV with satellite channels, TV, Netflix

Executive One Bedroom Apartment

  • 603 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for One-Bedroom Apartment

Private kitchen | Fridge, microwave, coffee/tea maker

One-Bedroom Apartment

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for One Bedroom Deluxe Apartment

Minibar, in-room safe, desk, iron/ironing board

One Bedroom Deluxe Apartment

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Accessible One-Bedroom Apartment

  • Sleeps 3
  • 1 King Bed

View all photos for Two-Bedroom Apartment

Minibar, in-room safe, desk, iron/ironing board

Two-Bedroom Apartment

  • Sleeps 4
  • 1 Twin Bed and 1 Queen Bed

View all photos for Studio

Minibar, in-room safe, desk, iron/ironing board

Studio

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for One-Bedroom Executive Apartment

Minibar, in-room safe, desk, iron/ironing board

One-Bedroom Executive Apartment

  • Sleeps 3
  • 1 Queen Bed

Two-Bedroom Accessible Apartment

  • Sleeps 5
  • 1 King Bed

Executive One-Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed

Similar properties

Living area

Punthill Caroline Springs

Pet friendly
Free WiFi
Air conditioning
Laundry
4.4 out of 5, Excellent, (94)
The price is $92
per night
$101 total
includes taxes & fees
Dec 14 - Dec 15
Punthill Caroline Springs

About this property

Quest Caroline Springs

4.5-star Melbourne aparthotel, connected to a shopping center in Caroline Springs
This smoke-free aparthotel features a snack bar/deli, a conference center, and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Each apartment features a kitchen with a refrigerator and a microwave, plus free WiFi and an LCD TV with satellite channels. Netflix and a DVD player provide a bit of entertainment, and guests can also appreciate conveniences like a sitting area and a coffee/tea maker.
Quest Caroline Springs offers 80 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium satellite channels and Netflix. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Melbourne aparthotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Housekeeping is provided daily.

The aparthotel offers a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. Business amenities at this 4.5-star property consist of a business center, meeting rooms, and limo/town car service. Event facilities measuring 538 square feet (50 square meters) include a conference center. This luxury aparthotel also offers a terrace, a vending machine, and tour/ticket assistance. Onsite parking is available (surcharge).

Quest Caroline Springs is a smoke-free property.

Self-serve breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Secured, covered self parking on site (AUD 9 per day)
  • Wheelchair-accessible parking available

Family friendly

  • Baby toys
  • Children stay free (see details)
  • Children's toys

Kitchen

  • Coffee/tea maker
  • Microwave
  • Refrigerator

Dining

  • Daily self-serve breakfast available 7:00 AM to noon for a fee: AUD 16.95 per person
  • Coffee and tea in common areas
  • Minibar
  • Room service
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 65 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels
  • DVD player
  • Netflix
  • Streaming services

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Computer station
  • Conference center (538 square feet of space)
  • Desk
  • Meeting rooms

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • Fee: AUD 350 per accommodation per stay (maximum AUD 350 per stay)
  • Service animals exempt from fees
  • One-time cleaning fee: AUD 350

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Free daily newspapers
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • Connected to a shopping center
  • In a business district
  • In a shopping district
  • In the suburbs

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 80 units
  • Banquet hall
  • Built in 2009
  • Connecting units available

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: AUD 45
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 45
Express check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of AUD 350 per accommodation, per stay (maximum AUD 350 per stay), plus a one-time cleaning fee of AUD 350
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 65.0 per night
Cribs (infant beds) are available for AUD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for self-serve breakfast: approximately AUD 16.95 per person
  • Covered self parking fee: AUD 9 per day
  • Pet fee: AUD 350 per accommodation, per stay (maximum AUD 350 per stay) plus AUD 350 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: AUD 45 (subject to availability)
  • Late check-out fee: AUD 45 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 65.0 per night
  • High chair fee: AUD 0.00 per day
  • Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization of AUD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Caroline Springs Quest
Quest Apartment Caroline Springs
Quest Caroline Springs
Quest Caroline Springs Aparthotel
Quest Caroline Springs Aparthotel
Quest Caroline Springs Caroline Springs
Quest Caroline Springs Aparthotel Caroline Springs

Quest Caroline Springs Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 224 out of 536 reviews" "
Rating 8 - Good. 185 out of 536 reviews" "
Rating 6 - Okay. 79 out of 536 reviews" "
Rating 4 - Poor. 25 out of 536 reviews" "
Rating 2 - Terrible. 23 out of 536 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Janine

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2024

6/10 Okay

Rachelle Noelle

Business traveler, Traveled with partner
Not the same as it used to be, customer service is at a minimum, cleaning of the room is not noticed and parking prices are a new addition to find out about.
Stayed 4 nights in Aug 2024

8/10 Good

warren

Traveled with partner
Liked: Cleanliness, amenities
The Quest at Caroline Springs is situated nicely within walking distance to quite a number of eateries and a shopping centre. Our king bed was excellent. However the bathroom did have some cracked tiles and was a little "tired". We would stay here again. The secure parking makes life easy and the staff were very helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Rachael

Liked: Cleanliness, property conditions & facilities
Easy to find shopping close by & was clean beds were comfortable
Stayed 1 night in Aug 2024

8/10 Good

Brittany

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The staff were friendly and the apartment was clean. But there was no hot water in the evening when I showered and the hotel never got back to me when I queried them about it.
Stayed 2 nights in Aug 2024

4/10 Poor

Sumanpreet

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Room was great, staff were very helpful, the area is a bit noisy but not much the motel can do about that.
Stayed 3 nights in Aug 2024

8/10 Good

Derek

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy access, a few free parking bays outside (were lucky to get one). Room was comfortable, great shower with lots of hot water. Water seeped under shower screen and wet floor around toilet and toilet seat was loose, so a little bit of maintenance required and reported, but otherwise a very pleasant stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

keneti

Liked: Cleanliness, room comfort
Only stayed one night overall it was very comfy
Stayed 1 night in Aug 2024

6/10 Okay

Rachelle

Business traveler, Traveled with partner
Not the Quest and service we usually receive. It now costs to park, rooms aren’t cleaned as well or replenished and despite rooms being available when you go to book, they can’t offer an upgrade.
Stayed 4 nights in Jun 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, room comfort
Spacious family accommodation. Great location.
Stayed 1 night in Jun 2024

10/10 Excellent

Faris Amad

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is situated in a beautiful suburb! Had a great time 👌
Stayed 3 nights in Jun 2024

6/10 Okay

Nadja

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Sarah

Stayed 1 night in May 2024

10/10 Excellent

Graham

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Very clean and big room
Stayed 1 night in May 2024

6/10 Okay

Rosemary

Traveled with family
Convenient stay
stayed for two nights, overall room was quite dated and knocked around, main road side so very noisy from traffic, tried to open window and could not. mould over window. OK for our stay as we didnt stay in the room for long. easy dining options close by.
Stayed 2 nights in Apr 2024

6/10 Okay

Judy

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Once in the building there are not enough signs to find your room. Our heater didn’t work properly and no extra blankets available!!
Stayed 1 night in May 2024

6/10 Okay

Raman

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Robin

Liked: Cleanliness
Location is good but apartment at front of building experience a lot of traffic noise. Otherwise comfortable & clean
Stayed 2 nights in May 2024

8/10 Good

Pam

Stayed 1 night in Apr 2024

6/10 Okay

Rachelle

Traveled with partner
Rooms advertised to have block out blinds, they don’t. Like comes through 24/7 with their internal lights in the hallways and common areas. We requested to move rooms because the constant light shining throughout the night was unbearable, moved to a room with the exact same issues. We asked for the option of the room upgrade with the status we had available and the question was bypassed with you can get a drink on arrival. Shower leaked throughout the bathroom. We ended up checking out early.
Stayed 12 nights in Apr 2024

4/10 Poor

Fiona, Twickenham

Disliked: Cleanliness, amenities, property conditions & facilities
The service was very nice but the hotel is in poor condition and my room had an odour of cigarette smoke that permeated all of my clothing. It was very disappointing because I was not planning to have to wash all of my clothes while travelling due to the smell of smoke. Also, there was mould in the shower stall.
Stayed 1 night in Apr 2024

10/10 Excellent

Wai Pong

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Brenton

Liked: Room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Jackie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It is frustrating when you book for two people in a room and there is only one chair.
Stayed 2 nights in Mar 2024