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Novotel Melbourne on Collins

4.5 star property

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Photo gallery for Novotel Melbourne on Collins

Exterior
Creator video
Bar (on property)
Indoor pool
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar

Explore the area

Map
270 Collins Street, Melbourne, VIC, 3000
  • Collins Street
    ‪1 min walk‬
  • Melbourne Central
    ‪7 min walk‬
  • Crown Casino
    ‪15 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪22 min drive‬

Room options

View all photos for Family Suite, Multiple Beds

1 bedroom, down comforters, in-room safe, desk

Family Suite, Multiple Beds

8.6 out of 10
Excellent
(16 reviews)
  • 527 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(28 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

1 bedroom, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed with Sofa bed (Spa Room)

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | 1 bedroom, down comforters, in-room safe, desk

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(34 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, down comforters, in-room safe, desk

Junior Suite, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Accessible Room, 1 King Bed

Accessible Room, 1 King Bed | 1 bedroom, down comforters, in-room safe, desk

Accessible Room, 1 King Bed

8.6 out of 10
Excellent
(8 reviews)
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, down comforters, in-room safe, desk

Standard Room, 2 Twin Beds

8.0 out of 10
Very good
(5 reviews)
  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | 1 bedroom, down comforters, in-room safe, desk

Deluxe Double Room, 2 Double Beds

7.8 out of 10
Good
(38 reviews)
  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Novotel Melbourne on Collins

Melbourne hotel connected to a shopping center, steps from Collins Street
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Novotel Melbourne on Collins offers 380 accommodations with safes and coffee/tea makers. Beds feature down comforters. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Novotel Melbourne on Collins features an indoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 5 meeting rooms. This family-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Parking is available onsite for a surcharge.

Novotel Melbourne on Collins is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

Afrikaans, Chinese (Mandarin), English, French, German, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Offsite parking within 1 mile (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 39 to 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lane Cafe and Bar
  • Lane Restaurant

Things to do

  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 23 2025 to June 27 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 39 to 39 for adults, and AUD 0 to 39 for children
  • Covered valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 5-device limit; WiFi in public areas is also free and has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 462 out of 1003 reviews
Rating 8 - Good. 326 out of 1003 reviews
Rating 6 - Okay. 136 out of 1003 reviews
Rating 4 - Poor. 50 out of 1003 reviews
Rating 2 - Terrible. 29 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service

Not that good

Bad wifi, room service not that good, didn't give new box of tissues paper even the one in my room was running out.
Stayed 2 nights in Mar 2025

8/10 Good

charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Grea
Stayed 3 nights in Mar 2025

8/10 Good

Robert Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay and loved the position. So easy to get to places, lots of eateries and shopping.
Stayed 5 nights in Mar 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Scott

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Great room, friendly staff!
Stayed 3 nights in Mar 2025

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great location
Stayed 3 nights in Mar 2025

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t drink the water

Great location, secure and generous sized room. My only gripe is the unsealed bottle of water they put in the fridge under the guise of being environmentally friendly. No way would I use this as there are no assurances that the contents have been tampered with or the bottle itself was in fact hygienic. Terrible idea! Bring your own water!!!!
Stayed 4 nights in Mar 2025

8/10 Good

Stefanie

Business traveler
Liked: Staff & service, amenities
Staff were brilliant, very attentive and smooth check in process. Property is dated but comfy.
Stayed 2 nights in Mar 2025

4/10 Poor

Paula

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Location excellent. That's about it. 1) Noise from workmen from outside as soon as we arrived fri afternoon, all morning Sat. Needs to be stated and price reduced. Not worth $250 a nite. 2) Bar fridge not working 3) Plug for hairdryer in Bathroom not working. Staff siad the master switch needed to be on. Tried that, still nothing. If thats the case suggest a wriiten note claiming so. 4) Rang Sat am for milk as only one in bar fridge. Rang 3 times, with staff saying they would bring up. I ended up going downstairs to retieve. Very poor service. Just for milk in our coffee. 5) Concierge helpful when we were leaving. Woeful Disappointed.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location, pleasant stay

This is the only hotel I stay when I’m in Melbourne
Stayed 3 nights in Mar 2025

8/10 Good

Beshara

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 8 nights in Feb 2025

6/10 Okay

Susan

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Novotel currently doing renovation works including on Saturday. It was annoying we weren't told and horrible to wake up to all the jack-hammering.
Stayed 2 nights in Mar 2025

6/10 Okay

David

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disappointed in room size and volume of AC in the room kept me awake. Not having mains plugs both side of the bed meant I had to sleep on wrong side as my CPAP machine didn’t have power on the right side for me. Broken reading lamp and hard towels. Overall 6/10.
Stayed 1 night in Mar 2025

10/10 Excellent

Felice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel, good pool amd friendly staff
Stayed 1 night in Mar 2025

8/10 Good

Domenic

Liked: Cleanliness, staff & service
Location is perfect
Stayed 2 nights in Feb 2025

6/10 Okay

John

The property is dated, and needs a make over, but very close to city center
Stayed 6 nights in Feb 2025

10/10 Excellent

brett

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Great staff. Great service. Great breakfast
Stayed 5 nights in Feb 2025

8/10 Good

Tania

Stayed 2 nights in Feb 2025

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Markus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was ready when we called to drop our bags in and we were able to check in.
Stayed 1 night in Feb 2025

10/10 Excellent

Tim

Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property, top location, fast lift, friendly staff, great breakfast buffet.
Stayed 6 nights in Feb 2025

8/10 Good

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy stay in CBD

Great location in the heart of the cbd, friendly service, an easy stay.
Stayed 1 night in Feb 2025

8/10 Good

Allan

Stayed 1 night in Feb 2025

8/10 Good

Ekta

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025