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Novotel Melbourne on Collins

4.5 star property

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Photo gallery for Novotel Melbourne on Collins

Exterior
Indoor pool
Junior Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace
Indoor pool
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar

Explore the area

Map
270 Collins Street, Melbourne, VIC, 3000
  • Collins Street
    ‪1 min walk‬
  • Melbourne Central
    ‪8 min walk‬
  • Crown Casino
    ‪17 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪30 min drive‬

Room options

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds | Down comforters, in-room safe, desk, laptop workspace

Family Suite, Multiple Beds

  • 527 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Down comforters, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Accessible Room, 1 King Bed

Accessible Room, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Accessible Room, 1 King Bed

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Down comforters, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | Down comforters, in-room safe, desk, laptop workspace

Deluxe Double Room, 2 Double Beds

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Stamford Plaza Melbourne

  • Pool
  • Hot Tub
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, (1673)
The price is $157
per night
$172 total
includes taxes & fees
May 9 - May 10
Stamford Plaza Melbourne

About this property

Novotel Melbourne on Collins

Melbourne hotel connected to a shopping center, steps from Collins Street
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Novotel Melbourne on Collins offers 380 accommodations with safes and coffee/tea makers. Beds feature down comforters. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Novotel Melbourne on Collins features an indoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 5 meeting rooms. Event facilities measuring 7018 square feet (652 square meters) include a conference center. This family-friendly hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Parking is available onsite for a surcharge.

Novotel Melbourne on Collins is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

Afrikaans, Chinese (Mandarin), English, French, German, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transportation

  • Offsite parking within 1 mile (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 38 to 38 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lane Cafe and Bar
  • Lane Restaurant

Things to do

  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7,018 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 31 to September 30:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 15 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 80 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 38 to 38 for adults, and AUD 0 to 38 for children
  • Covered valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 5-device limit; WiFi in public areas is also free and has a 5-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 465 out of 1008 reviews
Rating 8 - Good. 331 out of 1008 reviews
Rating 6 - Okay. 133 out of 1008 reviews
Rating 4 - Poor. 48 out of 1008 reviews
Rating 2 - Terrible. 31 out of 1008 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jodie

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old property. Dirty and staff couldn’t care less. Lots of building works noise as well. Would not recommend was extremely disappointed.
Stayed 1 night in Jan 2025

8/10 Good

Vanessa

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Enjoyed it there and the pool was always busy! Staff were not helpful or friendly at all!
Stayed 5 nights in Jan 2025

6/10 Okay

Jesse

Business traveler
Liked: Cleanliness
Property was tired but in generally functioned well. Pool area was very rundown. Was disappointed it was difficult to get hold of reception on the phone and after trying to call I had to go down to reception to order my car from the valet. Despite trying to get hold of reception for 30mins, I had to wait another 30 minutes to get my vehicle.
Stayed 2 nights in Jan 2025

10/10 Excellent

Shania

Stayed 1 night in Dec 2024

10/10 Excellent

Terence

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

6/10 Okay

Kathrina

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pool needs repair. Reception rude on the phone. Rooms outdated and tv has limited channels. Limited space for parking even using valet
Stayed 3 nights in Jan 2025

8/10 Good

Michael John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Location is very convenient if you are thinking of attending the Australian Open.
Stayed 3 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Roughly as expected. Very solid stay but not at a 5 star level. Service was excellent, facilities and pool were dated. Loved the table tennis.
Stayed 2 nights in Jan 2025

6/10 Okay

Zoe

Stayed 5 nights in Jan 2025

6/10 Okay

Toby

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night , room service dishes from previous stay not cleared . Was charged 2 days valet for a 1 night stay
Stayed 1 night in Jan 2025

8/10 Good

Lucky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay at.Kids enjoyed breakfast.
Stayed 3 nights in Jan 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Wonderful staff. I requested eg a quiet room, room service, extra tea bags - and the staff were prompt and obliging. Unbeatable central location. Only issue I had was the noise from the screaming kids in the pool during the afternoons where their noise echoed around the atrium and into my room and there was no blocking the noise out unless I put ear plugs in. Which I did. Kids should be encouraged to enjoy the pool of course but perhaps the hotel could place a sign up at the pool requesting all guests keep noise levels down and no yelling?
Stayed 3 nights in Jan 2025

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jan 2025

10/10 Excellent

decio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel used gym and pool has a spa also which was nice centreally located so can see all melbourne cbd easily, near 3x tram stops so can go anywhere in cbd free of charge also bonus
Stayed 6 nights in Jan 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I stayed for the first time and it had been a great experience. Great service and amenities. We booked the junior suite which was perfect for our young family of 4. We want to book again! The location is fantastic and great for families.
Stayed 2 nights in Jan 2025

10/10 Excellent

Carmel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and kind. The facilities were clean and user friendly like the pool and the table tennis family area. Location was perfect and we were in walking distance to all the great local cafe's and coffee shops as well as perfect location for access to the trams. Room was very comfortable and clean, rooms made up daily for us and great internet WIFI. Comfortable beds and pillows also. Will definitely book again on our next trip to Melbourne.
Stayed 3 nights in Dec 2024

10/10 Excellent

samip, dublin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

KALON

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything
Stayed 2 nights in Dec 2024

8/10 Good

Lia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent central location. Easy access to reception and room. Friendly staff.
Stayed 7 nights in Dec 2024

8/10 Good

Hyo Young

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was too dark, breakfast was good.
Stayed 6 nights in Dec 2024

6/10 Okay

Andrew

Traveled with family
Liked: Cleanliness, staff & service
The location was excellent for what we needed, but if you needed to park your car, the facilities across the road were terrible, which was not included in the price stay! A large green tarp in the centre of the building (looks like renovations or extra building is taking place) made the whole area green. It felt looking outside the window weird. Breakfast was good, but if you wanted a barrister coffee over the coffee machine, that was extra. Overall our stay was OK, won't be back though.
Stayed 1 night in Jan 2025

10/10 Excellent

Jack

Stayed 2 nights in Dec 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good experience!
Stayed 5 nights in Dec 2024

6/10 Okay

Kellyann

Traveled with family
Liked: Cleanliness, staff & service
I would have liked to see a microwave and toaster in the room so we could warm up food and make our kids breakfast. I also would have appreciated a queen bed and a sofa bed for my child cause we had to sleep in 2 single beds. The staff were lovely though and the hotels were kept clean and tidy! Thank you!
Stayed 2 nights in Dec 2024

10/10 Excellent

Hien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located on Collins St, walking distance to everything in Melbourne's CBD. Rooms were clean and spacious. Staff were all very friendly and helpful, a special shout out to the valet parking team, very quick and professional!
Stayed 1 night in Dec 2024