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Mercure Welcome Melbourne

4.0 star property

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Photo gallery for Mercure Welcome Melbourne

Exterior
Exterior
Superior Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated
Lobby
Sports facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Parking available

Explore the area

Map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪2 min walk‬
  • Queen Victoria Market
    ‪13 min walk‬
  • Crown Casino
    ‪4 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪28 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 1 King Bed

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room

  • 248 sq ft
  • Sleeps 2
  • 3 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 Queen Bed

  • 248 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Twin Beds

  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Family Room, 1 King Bed & 1 Twin Bed

Superior Family Room, 1 King Bed & 1 Twin Bed | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Family Room, 1 King Bed & 1 Twin Bed

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated

Standard Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds | Hypo-allergenic bedding, in-room safe, individually decorated

Superior Room, 2 Queen Beds

  • 280 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Mercure Welcome Melbourne

4-star hotel in Melbourne Central Business District
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, a meeting room, and concierge services. Housekeeping is available on request.
Mercure Welcome Melbourne offers 330 accommodations with safes and complimentary newspapers. Each accommodation is individually furnished and decorated. 46-inch Smart televisions come with premium cable channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to meeting rooms and coworking spaces.

A computer station is located on site and wireless Internet access is complimentary. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge). A total renovation of this property was completed in June 2022.

Mercure Welcome Melbourne is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Greek, Hindi, Indonesian, Italian, Korean, Maltese, Russian, Spanish, Thai, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (AUD 24 per night)
  • Secured, covered self parking on site (AUD 24 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AUD 25 for adults and AUD 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Soul Cafe
  • The Louden Kitchen Grill

Things to do

  • Designer stores
  • Shopping mall

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (31 inches high)
  • High-pile carpet in room
  • Raised toilet seat (18 inches high)
  • Thin carpet in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1997
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - June 2022
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 46-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 25 for adults and AUD 15 for children
  • Covered self parking fee: AUD 24 per night
  • Nearby parking fee: AUD 24 per night(984 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Melbourne Mercure
Melbourne Welcome
Melbourne Welcome Mercure
Mercure Melbourne
Mercure Welcome
Mercure Welcome Hotel
Mercure Welcome Hotel Melbourne
Mercure Welcome Melbourne
Welcome Mercure
Welcome Mercure Melbourne
Accor Welcome Melbourne
Mercure Welcome Melbourne Hotel Melbourne
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne
Mercure Welcome Melbourne Hotel Melbourne

Mercure Welcome Melbourne Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 339 out of 1005 reviews
Rating 8 - Good. 376 out of 1005 reviews
Rating 6 - Okay. 163 out of 1005 reviews
Rating 4 - Poor. 87 out of 1005 reviews
Rating 2 - Terrible. 40 out of 1005 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Problems that can be avoided.

The air conditioning system is terrible and room didnt cool down until 6am in the morning. I requested for room 1242 when I booked more than 3 weeks ago. It wasn't met.
Stayed 2 nights in Jan 2025

6/10 Okay

San Hwa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It's very handy and close to shops and restaurants. However, the property is a bit out of date.
Stayed 1 night in Jan 2025

10/10 Excellent

Caterina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to everything. Can walk or catch a tram to many places. Lots of cafes and malls only steps away. Lovely hotel, very clean and good service with a smile!
Stayed 5 nights in Nov 2024

4/10 Poor

Lionel

Disliked: Room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good friendly service
Stayed 1 night in Jan 2025

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for short stay central to facilities.
Stayed 3 nights in Jan 2025

4/10 Poor

Laura, BUCHAREST

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in a good area. The breakfast is basic. The room was horrible, very small, very loud both outside and inside the hotel, we could hear practically everything that was happening in the rooms next door. We couldn't rest at all. The conditions are at most one star.
Stayed 3 nights in Dec 2024

4/10 Poor

Kathy

Liked: Cleanliness

Below average stay this time.

The location of the Hotel is very good. The lift was broken and only one lift was operational. It was very hot in the lift and people were jamming into the lift otherwise it was taking too long to go down. It was a safety issue. the stairwell was also blocked now making the situation a fire hazard. I was scared of the second lift getting stuck due to the over-crowding but I had to get out of the building as quickly as possible it was scary. I am reluctant to stay there again. Also the price of the room was elevated due to the Australian Open, which I expected, but you were only given extras on request eg shower cap. I also needed a bandaid and the front desk staff rolled their eyes when I requested one, however they did get one from their first aid kit.
Stayed 2 nights in Jan 2025

4/10 Poor

Tyler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel perfect location definitely will stay again
Stayed 2 nights in Oct 2024

4/10 Poor

Melissa

Traveled with family
Disliked: Staff & service
Booked through Wotif and paid and when we arrived at the hotel we used the self check in kiosk. We were under the impression the kiosk asked for our credit card details as authorisation it was us who booked the accomodation. Upon checking our credit card the next day we had been charged again for the one night stay. When queried at reception we were assured this would be refunded, instead an additional amount was taken for the night. Upon returning home and several transfer later on the phone I was assured both charges would be refunded. We ended up putting in disputes to our bank for the refunds.
Stayed 1 night in Jan 2025

6/10 Okay

David

Traveled with partner
Liked: Cleanliness
Check in a little slow and breakfast was in a rush/ understaffed first day.
Stayed 2 nights in Jan 2025

4/10 Poor

Mirella

Traveled with partner
Disliked: Amenities, property conditions & facilities
Over priced Small Poor ventilation
Stayed 2 nights in Jan 2025

6/10 Okay

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Wilson carparking for the hotel is a fair way away from the hotel. Room was small but nice. A lot of noise from people coming and going from hallway during the night and water pressure in shower was terrible.
Stayed 1 night in Jan 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location
Stayed 4 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Mantra Little Bourke Street

The location was perfect. The room was very comfortable and big enough for two of us. Check in was easy. The mattresses were terrible. Springs stuck into us and made it very uncomfortable to sleep. The next morning I requested extra doonas to put on the mattress which made it better. I also told them the mattresses needed to be thrown out. I intend staying there again. Breakfast buffet was great.
Stayed 2 nights in Jan 2025

6/10 Okay

Fiona Rebecca

Air conditioning very loud so could not sleep with it on, but too stifling to sleep with it off.
Stayed 4 nights in Jan 2025

6/10 Okay

Liam

Liked: Cleanliness
Stayed 1 night in Jan 2025

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, staff & service
Central to everything. Didn’t like the noise level.
Stayed 2 nights in Jan 2025

4/10 Poor

Karen, Kurrajong

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights and did not get 1 service of room, no fresh towels, bed not made, rubbish not removed & ran out of shower gel. Floors dirty and doors swelling from water damage. Fridge and air conditioning so noisy we couldn't sleep
Stayed 4 nights in Jan 2025

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities
My original room was very dark and small… Hence quite depressing. I paid extra and got upgraded to a slightly better room… Lighter and larger. It is an old hotel. But the staff were really accommodating and kind…
Stayed 3 nights in Jan 2025

8/10 Good

Elizabeth

Liked: Cleanliness
Stayed 4 nights in Jan 2025

10/10 Excellent

Anitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A stay with a shopping convenience.

This is a simple hotel right in the Middle of the Melbourne CBD. Next door to David Jones. The rooms are very small but ok for a solo trip for one night. Window had a view of a wall and the room was very dark. I have stayed in the front facing rooms before which are brighter. Room clean and tidy. Large shower
Stayed 1 night in Jan 2025

8/10 Good

Benita

Traveled with family
Liked: Cleanliness, property conditions & facilities
Convenient to major shopping districts, students eatery and historical places. You can not get better locations to all the in trends, fashion, transport and late night life.
Stayed 5 nights in Jan 2025

2/10 Terrible

Terry

Stayed 1 night in Dec 2024