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Mercure Melbourne Doncaster

4.0 star property

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Breakfast, lunch, dinner served; Mexican cuisine
Standard Room, 2 Twin Beds | Premium bedding, pillowtop beds, minibar, desk
Breakfast, lunch, dinner served; Mexican cuisine
Suite, 1 King Bed | Premium bedding, pillowtop beds, minibar, desk
Indoor pool, sun loungers

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • 24/7 front desk
  • Housekeeping
  • Room service

Explore the area

Map
6 TOWER STREET, Doncaster, VIC, 3108
  • Doncaster Shopping Centre
    ‪1 min walk‬
  • Box Hill Hospital
    ‪5 min drive‬
  • Deakin University
    ‪9 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪40 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, pillowtop beds, minibar, desk

Deluxe Double Room, 2 Double Beds

  • City view
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, desk

Superior Room, 1 King Bed

  • City view
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, pillowtop beds, minibar, desk

Superior Room, 2 Twin Beds

  • City view
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, desk

Standard Room, 1 Queen Bed

  • City view
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, desk

Standard Room, 1 King Bed

  • City view
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds

Premium bedding, pillowtop beds, minibar, desk

Superior Double Room, 2 Double Beds

  • City view
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, pillowtop beds, minibar, desk

Standard Room, 2 Twin Beds

  • City view
  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Premium bedding, pillowtop beds, minibar, desk

Suite, 1 King Bed

  • Mountain view
  • 602 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Mercure Melbourne Doncaster

4-star hotel in Doncaster
This smoke-free hotel features an indoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a 24-hour business center are onsite. Housekeeping is available on request.
Mercure Melbourne Doncaster offers 183 air-conditioned accommodations with minibars and complimentary bottled water. Pillowtop beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Mercure Melbourne Doncaster features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a 24-hour business center and 6 meeting rooms. Event facilities measuring 2153 square feet (200 square meters) include conference space. This business-friendly hotel also offers a rooftop terrace, concierge services, and dry cleaning/laundry services. Onsite parking is available (surcharge), along with a car charging station.

Mercure Melbourne Doncaster is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning.
Chido Chido - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
Chido Chido - Onsite bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 25 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: AUD 33 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Chido Chido
  • Chido Chido

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • 24-hour business center
  • 6 meeting rooms

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 33 per person
  • Covered self parking fee: AUD 25.00 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Melbourne Doncaster Hotel
Mercure Melbourne Doncaster DONCASTER
Mercure Melbourne Doncaster Hotel DONCASTER

Mercure Melbourne Doncaster Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 88 out of 157 reviews
Rating 8 - Good. 45 out of 157 reviews
Rating 6 - Okay. 14 out of 157 reviews
Rating 4 - Poor. 4 out of 157 reviews
Rating 2 - Terrible. 6 out of 157 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and very helpful, especially on our first night! I would suggest the rooms either have more drawer space or space for the suitcases to be laid. There is an unfunctional cupboard around the fridge that takes a lot of space in the room and you can’t store much in the available space.
Stayed 7 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service....two thumbs up!
Stayed 1 night in Dec 2024

8/10 Good

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
City view rooms are all window do sun shines in making room like an oven. All my chocolate samples melted as it takes aircon all evening to cool room down
Stayed 3 nights in Dec 2024

2/10 Terrible

Martin

Stayed 5 nights in Nov 2024

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in bar/restaurant were a touch young/unprofessional but otherwise faultless.
Stayed 1 night in Nov 2024

6/10 Okay

Tim

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property seemed very understaffed leading the stressed staff being inattentive and sometimes rude. Room air conditioning with woeful and leading to poor sleeping conditions even in the expensive (overpriced) suite rooms
Stayed 2 nights in Nov 2024

6/10 Okay

Emily

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The hotel facilities and rooms were good. We were a family group with 3 rooms. The hotel appeared seriously understaffed - a 15 minute wait to check in, a 25 minute wait for bar service, a combined total of an hour and a half between arriving at the restaurant and receiving our meals. Shambolic is the word which comes to mind. When I checked out, the morning manager joked that the charge was $2000 in front of my elderly mother, who did not realise he was joking and was quite upset. Perhaps some training around appropriate behaviour for people of all abilities would help, if they can spare the time.
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Stayed 2 nights in Oct 2024

10/10 Excellent

Bradley Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, staff were really friendly, close to shops and has parking (which costs extra). Brekky was pretty decent although got a bit samey after staying for 15 nights. Loved the pool.
Stayed 15 nights in Nov 2024

6/10 Okay

Andrew

Traveled with group
Liked: Cleanliness, property conditions & facilities
Quality of food for breakfast buffet is not good..
Stayed 2 nights in Nov 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the cheaper rooms for a one night stay which was clean, modern, comfortable quiet and contained the basic items. Good clothes hanging area and place for luggage. The bathroom was modern, well sized with good pressure hot shower. We chose not to park on site ($25) which was ok as we left before restrictions started at 8am. The staff were friendly and helpful, assisting with enthusiasm. We didn't have time for the breakfast buffet which seemed standard and looked fresh, we had a nice yet luke warm coffee before leaving. Recommend for short stay accom where your not concerned about parking.
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

XUQING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Bernard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

KOREAT

Stayed 2 nights in Sep 2024

8/10 Good

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conference stay
Convenient as I was attending a work conference at the hotel. I did not get the car parking discount given to conference day only attendees, which was disappointing. Also breakfast expensive for what it was. Pleasant staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

CHUI CHUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean up of breakfast venue could be faster
Stayed 1 night in Sep 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and restful
Stayed 2 nights in Sep 2024

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for what need
Stayed 1 night in Jun 2024

10/10 Excellent

Charles, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with did and shopping options within walking distance.
Stayed 2 nights in Aug 2024

8/10 Good

Scott

Business traveler
Liked: Amenities
Extremely well designed rooms. I wish I could take them with me everywhere.
Stayed 2 nights in Aug 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 1 night in Aug 2024

10/10 Excellent

Maria Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024