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Hotel Grand Chancellor Melbourne

4.0 star property

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Photo gallery for Hotel Grand Chancellor Melbourne

Premier King Room | Premium bedding, desk, blackout drapes, iron/ironing board
Premier King Room | Premium bedding, desk, blackout drapes, iron/ironing board
Exterior
Reception
Superior Queen Room | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • 24/7 front desk

Explore the area

Map
131-137 Lonsdale Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪5 min walk‬
  • Princess Theatre
    ‪5 min walk‬
  • Collins Street
    ‪5 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Premier King Room

Premier King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Premier King Room

8.6 out of 10
Excellent
(28 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Queen Room

Classic Queen Room | Premium bedding, desk, blackout drapes, iron/ironing board

Classic Queen Room

9.2 out of 10
Wonderful
(133 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior King Room

Superior King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Superior King Room

8.0 out of 10
Very good
(13 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic King Room

Classic King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Classic King Room

8.4 out of 10
Very good
(69 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Queen Room

Superior Queen Room | Premium bedding, desk, blackout drapes, iron/ironing board

Superior Queen Room

8.8 out of 10
Excellent
(17 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel Grand Chancellor Melbourne

4-star hotel in Melbourne Central Business District
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference center, and valet parking.
Hotel Grand Chancellor Melbourne offers 160 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center, 6 meeting rooms, and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 5382 square feet (500 square meters) include a conference center. This family-friendly hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Grand Chancellor Melbourne is a smoke-free property.

Buffet breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.
Footlights - This restaurant serves breakfast only.
Encore Cafe and Bar - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, uncovered valet parking on site (AUD 40 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 34 for adults and AUD 17 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Encore Cafe and Bar
  • Footlights

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,382 square feet of space)

Accessibility

  • Elevator

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Maintenance work on the property's elevators will take place from August 5, 2024 - July 30, 2025, from 9 AM to 5 PM on Monday to Friday. During this time, there are elevators available but guests may experience some longer waiting time and some noises from the maintenance work.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The property will be renovating from August 5 2024 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Elevator
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 55 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 34 for adults and AUD 17 for children
  • Uncovered valet parking fee: AUD 40 per day (in/out privileges)
  • Rollaway bed fee: AUD 55 per day
  • Credit card charges are subject to a surcharge of 1.2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor Melbourne
Hotel Grand Chancellor Melbourne
Melbourne Grand Chancellor
Melbourne Grand Chancellor Hotel
Grand Chancellor Hotel Melbourne
Grand Chancellor Melbourne Hotel Melbourne
Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel
Hotel Grand Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel Melbourne

Hotel Grand Chancellor Melbourne Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 523 out of 1135 reviews
Rating 8 - Good. 390 out of 1135 reviews
Rating 6 - Okay. 138 out of 1135 reviews
Rating 4 - Poor. 52 out of 1135 reviews
Rating 2 - Terrible. 32 out of 1135 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Emily

Traveled with group
Liked: Staff & service
Room size is comfortable. However rain shower wet the toilet during shower. Have to wait for one lift to service so have to be patient. Overall stay is good. Staffs are helpful & friendly
Stayed 2 nights in Apr 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing value
Stayed 1 night in Apr 2025

6/10 Okay

Lyn

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Main lifts under renovation so instructed to use back service lifts which were via doors and corridors. Our room was then located right next to the back corridor door which slammed after each person used it! Balcony was basically a ledge looking at the rooms along side us no chairs so pointless. Reception staff were polite and friendly.
Stayed 1 night in Apr 2025

8/10 Good

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedside lamps had usb charging, room was a good size for our overnight stay, bed was very comfortable. Only draw back was if you want breakfast at the reduced price it has to be ordered the day before, we didn't arrive until after the cut off time, so we sourced breakfast from a different establishment.
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great loved it
Stayed 3 nights in Dec 2024

8/10 Good

Heather

Liked: Staff & service
Undergoing quite a bit of refurbishment so not too great because of that but the price reflected that fact. The food and staff were great
Stayed 1 night in Apr 2025

8/10 Good

Sue

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Found a ladies hair brush left in the floor behind the curtains. Room was super clean otherwise. Will stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love to stay at HGC Melbourne
Stayed 2 nights in Apr 2025

8/10 Good

Vo

Liked: Cleanliness
Stayed 6 nights in Apr 2025

8/10 Good

Lara

Traveled with group
Liked: Cleanliness, staff & service, amenities
Nice and clean easy to shopping in CBD, and food options.
Stayed 1 night in Apr 2025

8/10 Good

Aaron

Stayed 1 night in Apr 2025

6/10 Okay

Lauren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stay was ok. Nothing special. Did not appreciate the construction noise at 9am that we were not noticed of
Stayed 1 night in Apr 2025

10/10 Excellent

Ching

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service when I checked in - from Lawrence.
Stayed 1 night in Apr 2025

8/10 Good

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City break comedy festival

The hotel is in a good location. The staff are welcoming upon arrival. The breakfast was pretty good from a good variety of food selection to choose from. The food was constantly topped up. The room was renovated, nice interiors though the television is situated weirdly. Amenities were there in the room with the loveliest comfy bathrobe. The lift is slow so allow extra time for it.
Stayed 1 night in Apr 2025

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel in the heart of melbournes theatre precinct. Really friendly staff. Nice clean modern rooms. Good Buffett breakfast. Really can’t fault it for the price. Will definately stay again.
Stayed 1 night in Apr 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious and Comfy

Spacious room and a very comfortable bed and the pillows were the best Ive ever had at a hotel. Slightly outdated but for the price and location it was a great stay.
Stayed 2 nights in Apr 2025

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and convenient option in cbd
Stayed 1 night in Apr 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the free upgrade and white fluffy bathrobe.
Stayed 2 nights in Apr 2025

10/10 Excellent

Mo

Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and friendly. 1 of the 2 lifts has been replaced the other is being worked on currently.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and staff. There was maintenance happening but they kindly removed me from the noise. Front desk staff were very helpful especially with directions
Stayed 7 nights in Apr 2025

10/10 Excellent

marian

Liked: Cleanliness, staff & service, property conditions & facilities
This property had a balcony so I could sleep with real air- not aircon. Great location and it had a restaurant and bar
Stayed 1 night in Apr 2025

10/10 Excellent

Nicki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2025

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
Very good- clean excellent facility- excellent breakfast friendly staff Lift was a bit slow
Stayed 4 nights in Apr 2025