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Hotel Grand Chancellor Melbourne

4.0 star property

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Photo gallery for Hotel Grand Chancellor Melbourne

Premier King Room | View from room
Reception
Food and drink
Exterior
Premier King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • 24/7 front desk

Explore the area

Map
131-137 Lonsdale Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪5 min walk‬
  • Princess Theatre
    ‪5 min walk‬
  • Collins Street
    ‪5 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Premier King Room

Premier King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Premier King Room

  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Queen Room

Classic Queen Room | Premium bedding, desk, blackout drapes, iron/ironing board

Classic Queen Room

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior King Room

Superior King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Superior King Room

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic King Room

Classic King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Classic King Room

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Queen Room

Superior Queen Room | Premium bedding, desk, blackout drapes, iron/ironing board

Superior Queen Room

  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About this property

Hotel Grand Chancellor Melbourne

4-star hotel in Melbourne Central Business District
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference center, and valet parking.
Hotel Grand Chancellor Melbourne offers 160 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center, 6 meeting rooms, and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 5382 square feet (500 square meters) include a conference center. This family-friendly hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Grand Chancellor Melbourne is a smoke-free property.

Buffet breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.
Footlights - This restaurant serves breakfast only.
Encore Cafe and Bar - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, uncovered valet parking on site (AUD 40 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 34 for adults and AUD 17 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Encore Cafe and Bar
  • Footlights

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,382 square feet of space)

Accessibility

  • Elevator

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Maintenance work on the property's elevators will take place from August 5, 2024 - July 30, 2025, from 9 AM to 5 PM on Monday to Friday. During this time, there are elevators available but guests may experience some longer waiting time and some noises from the maintenance work.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The property will be renovating from August 5 2024 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Elevator
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 55 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 34 for adults and AUD 17 for children
  • Uncovered valet parking fee: AUD 40 per day (in/out privileges)
  • Rollaway bed fee: AUD 55 per day
  • Credit card charges are subject to a surcharge of 1.2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor Melbourne
Hotel Grand Chancellor Melbourne
Melbourne Grand Chancellor
Melbourne Grand Chancellor Hotel
Grand Chancellor Hotel Melbourne
Grand Chancellor Melbourne Hotel Melbourne
Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel
Hotel Grand Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel Melbourne

Hotel Grand Chancellor Melbourne Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 476 out of 1080 reviews
Rating 8 - Good. 383 out of 1080 reviews
Rating 6 - Okay. 129 out of 1080 reviews
Rating 4 - Poor. 58 out of 1080 reviews
Rating 2 - Terrible. 34 out of 1080 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bethanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
OK stay after work dinner
Stayed 1 night in Mar 2025

6/10 Okay

gary

Traveled with family
Liked: Cleanliness, staff & service
elevators out of service...confusing room location... had to go through the breakfast area to access the room.. the location of the hotel was great
Stayed 2 nights in Feb 2025

8/10 Good

glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were up graded. Great room great staff great place x
Stayed 2 nights in Feb 2025

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, staff & service
Very friendly staff. We received an upgrade too! Breakfast buffet had good variety for a good price. The room was standard.
Stayed 1 night in Mar 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for the Theatre precinct
Stayed 1 night in Feb 2025

8/10 Good

Bridgit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff renos happening at the moment but they do their best to navigate the disruptions
Stayed 2 nights in Feb 2025

6/10 Okay

BaoMei Christine

Stayed 2 nights in Feb 2025

6/10 Okay

Scott

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is very tired and the smell that comes from the apartments on the floor I stayed that you got hit with as you left the left to get back into the hotel was bore horrendous. I had to go through 4 doors with luggage to get to my room due to the lifts being serviced - the should out bell boys on to convert luggage to and from the room during the lifts being out. When room services floor not vacuumed
Stayed 3 nights in Feb 2025

8/10 Good

Noel L

Business traveler
Liked: Cleanliness, staff & service, room comfort
Large new refurbished rooms in a good location. Very good value for a few nights stay. Disappointing that the reception area is still quite old and badly in need of a revamp. Staff are always welcoming and helpful.
Stayed 2 nights in Feb 2025

8/10 Good

VICKY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My bed was a bit saggy. The bed lights kept flopping down. Need more charging points for phones etc.
Stayed 1 night in Feb 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Really central to everything and staff are always lovely.
Stayed 3 nights in Feb 2025

10/10 Excellent

James, Las Vegas

Stayed 1 night in Feb 2025

8/10 Good

Nicholas

Stayed 1 night in Feb 2025

6/10 Okay

Sarah-Jane

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Parking was quite a pain here as lots were limited in the basement carpark that the hotel partnered with, had to avail street parking quite a lot. Hotel's surrounding wasn't ideal or clean. Reception had this strangely sweet smell which could have been air freshener carpets. Lift didn't seem to work properly and there was loud hammering noises at times for works during the morning. Hotel lift didn't require a card to tap to your floor so I generally felt security was quite lacking. Room was clean and spacious enough, housekeeping was done well. Staff were helpful and efficient.
Stayed 3 nights in Feb 2025

6/10 Okay

Greg

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed with the parking arrangements. Fortunately the weather was fine. The access to our room was tedious.
Stayed 1 night in Feb 2025

8/10 Good

Sue

Liked: Cleanliness, staff & service
Great position to go to the theatres Staff were very helpful
Stayed 2 nights in Feb 2025

6/10 Okay

BaoMei Christine

Liked: Staff & service
Stayed 3 nights in Feb 2025

8/10 Good

Tracey

Stayed 1 night in Feb 2025

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 3 nights in Feb 2025

8/10 Good

Glen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location and very helpful staff.
Stayed 1 night in Feb 2025

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very welcoming, upgraded my room on arrival. Room was large and clean, very comfortable bed. Hotel was having maintenance on the elevators which was inconvenient, but not a major problem. Would be very happy to recommend and will stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable rooms
Stayed 1 night in Feb 2025