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Hotel Grand Chancellor Melbourne

4.0 star property

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Photo gallery for Hotel Grand Chancellor Melbourne

Premier King Room | Premium bedding, desk, blackout drapes, iron/ironing board
Premier King Room | Premium bedding, desk, blackout drapes, iron/ironing board
Reception
Exterior
Superior Queen Room | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • 24/7 front desk

Explore the area

Map
131-137 Lonsdale Street, Melbourne, VIC, 3000
  • Melbourne Central
    ‪5 min walk‬
  • Princess Theatre
    ‪5 min walk‬
  • Collins Street
    ‪5 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪21 min drive‬

Room options

View all photos for Premier King Room

Premier King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Premier King Room

8.6 out of 10
Excellent
(28 reviews)
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Queen Room

Classic Queen Room | Premium bedding, desk, blackout drapes, iron/ironing board

Classic Queen Room

9.2 out of 10
Wonderful
(121 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior King Room

Superior King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Superior King Room

8.0 out of 10
Very good
(13 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic King Room

Classic King Room | Premium bedding, desk, blackout drapes, iron/ironing board

Classic King Room

8.4 out of 10
Very good
(63 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Queen Room

Superior Queen Room | Premium bedding, desk, blackout drapes, iron/ironing board

Superior Queen Room

8.8 out of 10
Excellent
(16 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Front of property

The Victoria Hotel Melbourne

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (2163)
$90 nightly
The price was $106
The price is $90 total
includes taxes & fees
The Victoria Hotel Melbourne

About this property

Hotel Grand Chancellor Melbourne

4-star hotel in Melbourne Central Business District
This smoke-free hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference center, and valet parking.
Hotel Grand Chancellor Melbourne offers 160 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center, 6 meeting rooms, and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. This family-friendly hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Grand Chancellor Melbourne is a smoke-free property.

Buffet breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.
Footlights - This restaurant serves breakfast only.
Encore Cafe and Bar - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, uncovered valet parking on site (AUD 40 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 34 for adults and AUD 17 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Encore Cafe and Bar
  • Footlights

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business center
  • Computer station
  • Conference center

Accessibility

  • Elevator

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 1.2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Maintenance work on the property's elevators will take place from August 5, 2024 - July 30, 2025, from 9 AM to 5 PM on Monday to Friday. During this time, there are elevators available but guests may experience some longer waiting time and some noises from the maintenance work.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Renovations and closures

The property will be renovating from August 5 2024 to June 30 2025 (completion date subject to change). The following areas are affected:
  • Elevator
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 55 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 34 for adults and AUD 17 for children
  • Uncovered valet parking fee: AUD 40 per day (in/out privileges)
  • Rollaway bed fee: AUD 55 per day
  • Credit card charges are subject to a surcharge of 1.2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor Melbourne
Hotel Grand Chancellor Melbourne
Melbourne Grand Chancellor
Melbourne Grand Chancellor Hotel
Grand Chancellor Hotel Melbourne
Grand Chancellor Melbourne Hotel Melbourne
Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel
Hotel Grand Chancellor Melbourne Melbourne
Hotel Grand Chancellor Melbourne Hotel Melbourne

Hotel Grand Chancellor Melbourne Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 498 out of 1102 reviews
Rating 8 - Good. 385 out of 1102 reviews
Rating 6 - Okay. 132 out of 1102 reviews
Rating 4 - Poor. 55 out of 1102 reviews
Rating 2 - Terrible. 32 out of 1102 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Cate

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel for quick overnight stay. staff lovely and helpful.
Stayed 1 night in Mar 2025

6/10 Okay

Mrs J S

Stayed 2 nights in Mar 2025

6/10 Okay

Amber

Traveled with family
Liked: Staff & service, amenities
Staff were friendly and the room itself was perfectly clean, comfortable, and quiet (apart from partying neighbours down the hall one night). I would have rated the hotel higher but there were a couple of factors that brought it down. First, I specifically included the pool in our search criteria when looking for our accommodation. Upon booking, there was a notice that the hotel elevators would be undergoing some repairs/upgrades and as such there may be some construction noise during the day as well as disruptions or delays in service. That sounded reasonably fine. But there was no mention of the pool also being closed for repairs. When we checked in, I specifically asked about access to the pool and the gym. The receptionist merely stated they were located on the first floor (which I should have queried because I remembered the pool was rooftop). Later that evening I called reception from my room to ask about the hours for the pool, and it was only at that point it was explained the pool was closed for renovations! This was highly disappointing to me when it was specifically included in my search criteria! Second, in the corridor to our room there was always a dirty room service food tray left on the floor for several hours each day. Minor issue but still brings down the overall cleanliness vibe. But overall still a comfortable and convenient place to sleep. I’d probably stay there again.
Stayed 2 nights in Mar 2025

8/10 Good

Sam

Stayed 3 nights in Mar 2025

10/10 Excellent

Antonios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Nick

Stayed 1 night in Mar 2025

10/10 Excellent

Nestworth

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay at this hotel
Stayed 1 night in Mar 2025

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
very good value stay ,will be even better once pool is open to guests.
Stayed 1 night in Mar 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to access hotel. Both dinner & breakfast restaurants on site. Very helpful and polite service and staff.
Stayed 1 night in Mar 2025

8/10 Good

Yan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Chinatown
Stayed 1 night in Mar 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short walk to the theatres and restaurants. bed was comfortable and room was clean will definately stay again
Stayed 1 night in Mar 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly & helpful staff. Clean. Pool & elevators being worked on. Shower platform is a bit of a slipping risk. No inside lock on door. Gap around door (large at bottom of door) meant light entering room all night.
Stayed 5 nights in Mar 2025

10/10 Excellent

Joshin

Stayed 1 night in Mar 2025

10/10 Excellent

Claris

Stayed 3 nights in Mar 2025

4/10 Poor

SAI KEERTHANA

Disliked: Cleanliness, property conditions & facilities
-
Stayed 1 night in Jan 2025

4/10 Poor

Debra

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I booked back in November 2024. Paid over premium price of $500 per night (2 nights). On arrival, one lift was having maintenance, leaving one lift operational. Not ideal for 15 floor hotel. All staff said on our arrival was 'its temporary'. This was not good enough. Works, such as drills and other tools, started at 9am which was quite annoying after our night out. The pool was also having maintenance, which was very inconvenient as this was a deciding factor for picking the hotel because it had a pool. The room itself was a nice size and clean. Shower had low pressure and just dribbled water. It took 3 minutes to wash the shampoo out of my short hair. Fridge was noisy. Balcony door wasn't sealed, so noise from streets echoed in, as did cigarette smoke. Main door had a gap of approx. 1.5" under it, therefore all light and noise from hallway came in. This included guests across hallway stamming their door at least 5 times within 10 mins at 8am. So, how was our stay? The hotel was in a great location, was clean and staff were friendly. The actual reason for our stay was shattered by maintenance, noise and inconvience. Very unhappy about the $1000 cost of such a terrible experience. We will NOT stay here again nor recommend this property to anyone who asks.
Stayed 2 nights in Mar 2025

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, comfortable room, smart TV was excellent. Only downside was parking, as the adjacent car park is only small and was unfortunately full, other parking was made available, a 5min walk away. Would definitely stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Lily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the centre of vibrant Melbourne CBD, definitely a good choice for those who wish to see the CBD. Room is neat and tidy. Love the Appelles B5 skin lotion the hotel provided!
Stayed 4 nights in Mar 2025

10/10 Excellent

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good sized rooms and friendly staff. Would definitely recommend and stay again
Stayed 2 nights in Mar 2025

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Yoona

Stayed 1 night in Mar 2025

8/10 Good

Luke

Stayed 1 night in Nov 2024

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and practical rooms. Relaxing environment.
Stayed 1 night in Mar 2025