I’ve been here before and had a great experience, but unfortunately this time everything went wrong, when my partner and I got to the hotel the staff were very rude and rushing the check-in process even though we were the only costumers at reception, they didn’t check my partner in, they only took my name and credit card because the booking was under my name, the next day I went for a business meeting and my partner was working from the hotel. He went out for breakfast but when he went back to the hotel his key didn’t work, so he went to reception to get a new one and the staff refused to give him a new key because his name wasn’t on the records which I understand they won’t give a key to anyone who gets to the hotel asking for one, but the guy who refused to replace his key or give him access to our room was the same one who didn’t do his job well the previous day and did not check him in, he only said he saw us arrive together and talk but he didn’t know we were together which it doesn’t make sense to me because we were obviously together since we both asked him questions at the reception the day we got to the hotel, and also why on earth did he give us 2 keys at first place? My partner couldn’t work that day and had to go to a park near the hotel and wait until I came out of my meetings 4 or 5 hours later. 😠 the room was dirty, dust everywhere and the car park gate wasn’t working either. We’ll back to Melbourne in December but sadly not to Atlantis hotel