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Arrow on Swanston

3.5 star property

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January 2025
February 2025

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board
Premium Penthouse Apartment | City view
View from property
Premium Penthouse Apartment | Living area | 40-inch LCD TV with digital channels, TV
Front of property - evening/night

Reviews

7.0 out of 10

Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Gym
  • Laundry
  • Pool

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Lygon Street
    ‪5 min walk‬
  • Melbourne Central
    ‪6 min walk‬
  • Queen Victoria Market
    ‪7 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪24 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV

Deluxe One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

4 Bedrooms Apartment

  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Single Bedroom Apartment

  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single Beds Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Family Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Studio Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Apartment

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Single Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Two Single Bedroom Apartment

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe One Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Spacious Family Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Spacious Family Apartment

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Single beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single beds

  • Sleeps 3
  • 3 Twin Beds

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Double Bed

Similar properties

Exterior

Great Southern Hotel Melbourne

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.1 out of 5, Very Good, (1810)
The price is $67
per night
$73 total
includes taxes & fees
Jan 26 - Jan 27
Great Southern Hotel Melbourne

About this property

Arrow on Swanston

3.5-star aparthotel in Carlton
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a conference center are onsite. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Arrow on Swanston provides a sauna and a fitness center. The aparthotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Business-related amenities at this 3.5-star property consist of a business center and 4 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 9688 square feet (900 square meters) include a conference center. This family-friendly aparthotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Arrow on Swanston is a smoke-free property.

Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free crib
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 591 out of 2312 reviews" "
Rating 8 - Good. 735 out of 2312 reviews" "
Rating 6 - Okay. 432 out of 2312 reviews" "
Rating 4 - Poor. 284 out of 2312 reviews" "
Rating 2 - Terrible. 270 out of 2312 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Ann

Disliked: Property conditions & facilities
It’s a great location, the air conditioning and the shower worked well. The Arrow on Swanson is run down and needs refurbishing.
Stayed 1 night in Oct 2024

4/10 Poor

Tania Gaye

Disliked: Cleanliness, amenities
We didn’t get what we booked at all. Very disappointing. Don’t believe photos you see on a website is all I will say.
Stayed 5 nights in Oct 2024

6/10 Okay

Paula

Traveled with family
Liked: Cleanliness
Good value for money, property a bit ‘tired’ but that’s why the price is reasonable.
Stayed 3 nights in Oct 2024

6/10 Okay

Carolyn

Issue with hot water. Couldn’t shower for 2 nights. I appreciate things go wrong but disappointing it wasn’t fixed quicker
Stayed 2 nights in Oct 2024

10/10 Excellent

Ella

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing pool,bar, view, room high quality tidy and spacious. Located well with the mall, good staff service. All good, one of my favorite hotels around the world.
Stayed 1 night in Oct 2024

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean rooms with superb facilities and especially the bathroom that is too clean for the guests
Stayed 1 night in Oct 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great rooms, fantastic food and great service from the staff and great hospitality from the staff team
Stayed 1 night in Oct 2024

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is the best key point of this hotel as it’s located in the middle of the city which makes it more safe and convenient
Stayed 1 night in Oct 2024

6/10 Okay

Jaclyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Gilbert, Dereel

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very confusing access to carpark and room. Got into lifts in carpark and ended up in building next door. Key card say 35xx which means 5th floor.
Stayed 1 night in Oct 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb service from the staff at the hotel and able to speak with the customer very nicely
Stayed 1 night in Oct 2024

10/10 Excellent

Lillian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with superb view of the city from the rooms and the rooms were also very clean and spacious
Stayed 1 night in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were too nice with great space and clean bathroom, I specially liked the welcome gift from the staff
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great facility and great staff which handles the work very nicely and has great experience
Stayed 1 night in Oct 2024

4/10 Poor

Margaret

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
We found this property to be totally claustrophobic. The apartment itself was so tiny. Couldn’t have the blinds up of the day because the neighbours could look straight into the bedroom and the lounge room. Parking in the garage is an absolute nightmare. The garage area is absolutely filthy with dirty, filthy rubbish and throwing out old clothes furniture parts of cars cars been smashed in the car park looks like a secondhand yard. A tiny quilt cover is on the bed. It hardly makes the sides and there’s one half blanket in the cupboard, which is so thin doesn’t even warm you. If you want something with a handy location very clean and I’m not fussed on what things are like this is an OK place to be. Even in reception they have a double garbage bin that saw sides and front of all been smashed up and it’s just left laying there there’s rubbish laying around reception. This apartment looked nothing like its picture. I wouldn’t recommend it to anybody.
Stayed 2 nights in Oct 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very nice and clean but the bathroom was very big and cleaned
Stayed 1 night in Oct 2024

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel seems to be newly renovated and the service provided by the hotel staff was very nice
Stayed 1 night in Oct 2024

10/10 Excellent

Deirde

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Welcome gift were amazing and rooms were like newly constructed and lobby area is also quite nice
Stayed 1 night in Oct 2024

10/10 Excellent

Audrey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice and clean bedrooms
Stayed 1 night in Oct 2024

6/10 Okay

Princess

Accessible to transport
Stayed 2 nights in Sep 2024

4/10 Poor

Jessica

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The TV in the room was not working, the Microwave was not working, the bathroom fan was not working, the lock was not working on the balcony door. The pictures were different to the actual place. The daytime staff were lovely and location was great.
Stayed 1 night in Oct 2024

6/10 Okay

Carol

Liked: Cleanliness
The property is in desperate need of a revamp. Furniture is old and damaged. The plug in the kitchen sink did not fit making dish washing extremely difficult. The shower rose was so low that I was unable to get my head under to wash my hair. The bottom sheet on the bed was the wrong size, becoming uncomfortable during the night as it moved and rolled up. The room was nothing like the picture viewed when booking. The venue is ideally located on the tram line and within walking distance of Queen Victoria Market.
Stayed 4 nights in Sep 2024

6/10 Okay

Victor

Liked: Cleanliness
No me han regresado mi deposito en garantia despues de dos semanas. Ya no me encuentro en la ciudad para ir a reclamarlo. Y no tengo telefono para llamarles. El trato de la persona que me atendio fue muy grocero y me hicieron esperar mucho tiempo para entregarme la habitacion.
Stayed 1 night in Sep 2024

10/10 Excellent

Zyon

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
facility cleanliness,security and the food was great. welcoming at the entrance was great and i was able to work from the comfort of my room as the internet was perfect.
Stayed 1 night in Sep 2024

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel room are very clean and beds are also very comfortable, staff members are very friendly with their guests
Stayed 1 night in Sep 2024