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Arrow on Swanston

3.5 star property

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Photo gallery for Arrow on Swanston

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board
Premium Penthouse Apartment | Living area | 40-inch LCD TV with digital channels, TV
View from property
Premium Penthouse Apartment | City view
Front of property - evening/night

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Gym

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Queen Victoria Market
    ‪7 min walk‬
  • Princess Theatre
    ‪14 min walk‬
  • Marvel Stadium
    ‪3 min drive‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Studio Apartment

Studio Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Apartment

  • City view
  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe King Apartment

Deluxe King Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • City view
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area | 40-inch LCD TV with digital channels, TV

Deluxe One Bedroom Apartment

  • 291 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Bedroom Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

4 Bedrooms Apartment

  • City view
  • 4 bedrooms
  • 2 bathrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Two Single Bedroom Apartment

  • City view
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

Deluxe Two Bedrooms Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single Beds Apartment

  • 291 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Premium Penthouse Apartment

  • City view
  • 1 bedroom
  • 1 bathroom
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Penthouse Apartment

  • City view
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment | Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Family Apartment

  • 291 sq ft
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for One Bedroom Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

One Bedroom Apartment

  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Studio Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Studio Apartment

  • Sleeps 2
  • 1 Double Bed

View all photos for Two Single Bedroom Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Two Single Bedroom Apartment

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedroom Apartment

Interior

Deluxe Two Bedroom Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe King Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Four Bedroom Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Four Bedroom Penthouse Apartment

  • Sleeps 8

View all photos for Deluxe One Bedroom Apartment

Private kitchen | Fridge, microwave, stovetop, coffee/tea maker

Deluxe One Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Spacious Family Apartment

Living area | 40-inch LCD TV with digital channels, TV

Spacious Family Apartment

  • Sleeps 5
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Two Bedroom Apartment

Interior

Two Bedroom Apartment

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Family Penthouse Apartment

  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Single beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Triple Single beds

  • Sleeps 3
  • 3 Twin Beds

View all photos for One Bedroom Penthouse Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Penthouse Apartment

  • Sleeps 3
  • 1 Twin Sofa Bed and 1 Double Bed

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About this property

Arrow on Swanston

3.5-star aparthotel in Carlton
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free aparthotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna, and a conference center are onsite. Each apartment provides an LCD TV with digital channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a sitting area and a coffee/tea maker, and other amenities include free WiFi and a rainfall shower.
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Arrow on Swanston provides a sauna and a fitness center. The aparthotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Business-related amenities at this 3.5-star property consist of a business center and 4 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 9688 square feet (900 square meters) include a conference center. This family-friendly aparthotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Arrow on Swanston is a smoke-free property.

Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Children stay free (see details)
  • Free crib
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business center
  • Conference center (9,688 square feet of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping mall
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 200 units
  • 9 floors
  • Banquet hall
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 722 out of 2560 reviews
Rating 8 - Good. 769 out of 2560 reviews
Rating 6 - Okay. 464 out of 2560 reviews
Rating 4 - Poor. 302 out of 2560 reviews
Rating 2 - Terrible. 303 out of 2560 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Cindy

Disliked: Cleanliness, property conditions & facilities
The place was nothing like the pictures. The couch had a huge hole in it. Everything was very uncomfortable. We checked out 10 minutes after we checked in.
Stayed 2 nights in Jan 2025

2/10 Terrible

Kate

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Tony

Traveled with group
Disliked: Room comfort

Not recommended

Very small room, we booked a two bedroom queen bed and twin bed. Basically we ended up with a double and single bed,bathroom very aged. Fridge door wouldn’t even close and seal properly. Parking access was good for the 4wd
Stayed 1 night in Feb 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spacious and the swimming pool is also very clean and huge
Stayed 1 night in Feb 2025

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic stay in the centre of the city
Stayed 1 night in Feb 2025

10/10 Excellent

Sophie

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great stay with all facilities available
Stayed 1 night in Feb 2025

10/10 Excellent

Zoe

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location and staff is very helpful
Stayed 1 night in Feb 2025

10/10 Excellent

Bjorn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with spacious rooms and clean bathroom
Stayed 1 night in Feb 2025

10/10 Excellent

Khaza

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay, rooms were quite nice
Stayed 1 night in Feb 2025

10/10 Excellent

Wren

Liked: Cleanliness, amenities, property conditions & facilities
Fabulous stay and It is one of the best and most amazing stay of my journey
Stayed 1 night in Feb 2025

10/10 Excellent

Stone

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Superb stay
Stayed 1 night in Feb 2025

2/10 Terrible

Julianne

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Nicole

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
after arriving, checked in and sent to the neighbour building to stay in a “deluxe one bedroom apartment”, which was far from felix. Room had mould and an awful wet dog smell. we felt with it for the first 2 of our three nights until it became unbearable. Also when speaking to the reception desk to request fresh towels for the pool, they declined and told us we only get the two towels in room. also no bath mat or additional towels provided. third night we requested a better room due to the smell. they were able to move us to a slightly better room but still felt far from deluxe. only pro to this place was the location. but even for the price we paid, i still feel ripped off. definitely not suitable for a family.
Stayed 3 nights in Jan 2025

8/10 Good

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay and would stay there again as close to all amenities.
Stayed 3 nights in Jan 2025

10/10 Excellent

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Great location and staff is very good and helpful to everyone
Stayed 1 night in Feb 2025

10/10 Excellent

Mikael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect stay with all facilities
Stayed 1 night in Feb 2025

8/10 Good

Keith

Traveled with family
Liked: Cleanliness, property conditions & facilities
Place was smaller than expected, quite 'compact'. But after you get used to that, the place was neat and functional (if you're okay with drinking wine from non-wine glasses and having limited cutlery and crockery), and staff were attentive.
Stayed 5 nights in Jan 2025

4/10 Poor

Chit

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Kellie

Liked: Property conditions & facilities
the room was spacious and comfortable.The pool was fabulous and the sauna fantastic but you have to keep turning it back on. Bed was comfortable and staff helpful and freindly
Stayed 1 night in Jan 2025

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Izael

Liked: Cleanliness, amenities, property conditions & facilities
Nice and worthy stay with all facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Stanley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect hotel having spacious bedrooms with the pool
Stayed 1 night in Jan 2025

10/10 Excellent

Dayana

Liked: Cleanliness
Stayed 2 nights in Jan 2025

6/10 Okay

Gina

The property was worth the price I paid. Unfortunate strong curry smell in room throughout my stay and in hall way.
Stayed 3 nights in Jan 2025

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff members were very helpful and very supportive
Stayed 1 night in Jan 2025