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Sofitel Shahd Al Madinah

5.0 star property

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Presidential Suite, 1 King Bed | Premium bedding, free minibar, in-room safe, desk
Exterior
Reception
Exterior
Premium bedding, free minibar, in-room safe, desk

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

Map
King Fahad Road, Building 2943, Madinah, 42311
  • The Green Dome
    ‪7 min walk‬
  • Prophet's Mosque
    ‪8 min walk‬
  • Al-Baqi Cemetery
    ‪10 min walk‬
  • Madinah (MED-Prince Mohammad Bin Abdulaziz)
    ‪20 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed (Partial Haram Plaza view)

  • 334 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Presidential Suite, 1 King Bed

  • 1292 sq ft
  • City view
  • Sleeps 8
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms (Haram Plaza View)

Presidential Suite, 3 Bedrooms (Haram Plaza View) | Premium bedding, free minibar, in-room safe, desk

Presidential Suite, 3 Bedrooms (Haram Plaza View)

  • 1292 sq ft
  • City view
  • Sleeps 8
  • 2 King Beds

View all photos for Suite, 1 Twin Bed (Prestige)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Twin Bed (Prestige)

  • 452 sq ft
  • City view
  • Sleeps 6
  • 1 Twin Bed

View all photos for Suite, 1 King Bed (Prestige)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Prestige)

  • 452 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 Twin Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 Twin Bed (Prestige, Partial Haram Plaza view)

  • 452 sq ft
  • City view
  • Sleeps 6
  • 1 Twin Bed

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Suite, 1 King Bed (Prestige, Partial Haram Plaza view)

  • 452 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed

View all photos for Superior Twin Room, 2 Twin Beds (Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Superior Twin Room, 2 Twin Beds (Partial Haram Plaza view)

  • 334 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds

Premium bedding, free minibar, in-room safe, desk

Family Suite, Multiple Beds

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite

Junior Suite | Premium bedding, free minibar, in-room safe, desk

Junior Suite

  • 484 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club,Partial Haram Plaza view)

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Club)

Premium bedding, free minibar, in-room safe, desk

Deluxe Room, 1 King Bed (Club)

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds

Premium bedding, free minibar, in-room safe, desk

Classic Twin Room, 2 Twin Beds

  • 355 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Triple Room, 3 Twin Beds

Classic Triple Room, 3 Twin Beds | Premium bedding, free minibar, in-room safe, desk

Classic Triple Room, 3 Twin Beds

  • 355 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds

Premium bedding, free minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds

  • 377 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

  • 355 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Sofitel Shahd Al Madinah

5-star hotel in Madinah City Center
Along with 2 restaurants, this smoke-free hotel has a health club and a coffee shop/cafe. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and conference space are onsite. Housekeeping is available on request.
Sofitel Shahd Al Madinah offers 469 accommodations with free minibar items and espresso makers. Beds feature premium bedding. Televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Public areas are equipped with complimentary wireless Internet access. This 5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a health club, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

Sofitel Shahd Al Madinah is a smoke-free property.

Arabesque - This restaurant serves breakfast, lunch, and dinner.
Shahd Lounge - Onsite coffee shop. Open select days.
Ward Al Madinah - This restaurant serves breakfast, lunch, and dinner. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, Hindi, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (SAR 99 per day)

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Arabesque
  • Shahd Lounge
  • Ward Al Madinah

Things to do

  • Health club

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 AM
Contactless check-in available
Late check-in subject to availability
Late check-in fee for check-in between midnight and 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Covered self parking fee: SAR 99 per day
  • Late check-in fee for check-in between midnight and 4:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007643

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
No pets and no service animals are allowed at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Al Madina Shaza
Al Shaza
Al Shaza Madina
Shaza Al Madina
Shaza Al Madina Hotel
Shaza Al Madina Hotel Medina
Shaza Al Madina Medina
Shaza Madina
Shaza Al Madina Al Madinah/Medina
Shaza Al Madina Al Madinah/Medina

Sofitel Shahd Al Madinah Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 253 out of 422 reviews
Rating 8 - Good. 74 out of 422 reviews
Rating 6 - Okay. 36 out of 422 reviews
Rating 4 - Poor. 25 out of 422 reviews
Rating 2 - Terrible. 34 out of 422 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

OLUMIDE

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Jan 2025

10/10 Excellent

Ameer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medina stay
We were here for two nights, the service is excellent, breakfast is excellent and 1 min walk to the Mosque. The hotel could use an update for the price i paid, but the service more then made up for it.
Stayed 2 nights in Jan 2025

10/10 Excellent

Shakeel

Stayed 1 night in Dec 2024

10/10 Excellent

Housmane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Sultana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, check in and out was extremely smooth. The breakfast and restaurants were excellent. Hotel staff we very friendly and helpful, I enjoyed my staff and will be using this hotel if I visit again.
Stayed 2 nights in Dec 2024

6/10 Okay

Muhyaldeen

Rooms are terrible
Stayed 2 nights in Dec 2024

10/10 Excellent

MAJEED

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Regwana

Stayed 3 nights in Nov 2024

8/10 Good

salman

Traveled with partner
Liked: Cleanliness, staff & service
The location is perfect
Stayed 2 nights in Nov 2024

10/10 Excellent

kazim

Liked: Cleanliness
Stayed 6 nights in Dec 2024

8/10 Good

Muhammed

Liked: Cleanliness, staff & service, amenities
Great location
Stayed 5 nights in Dec 2024

10/10 Excellent

Mohammed

Stayed 2 nights in Dec 2024

6/10 Okay

Julie

Stayed 2 nights in Nov 2024

10/10 Excellent

Arman, Syosset

Stayed 1 night in Nov 2024

10/10 Excellent

Alasan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and its closer to everything you need. The staff are excellent.
Stayed 3 nights in Dec 2024

8/10 Good

Jawaid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity is best point
Stayed 2 nights in Nov 2024

10/10 Excellent

Khaled

Stayed 1 night in Nov 2024

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Talal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 5* hotel - very friendly service. Peaceful stay. Excellent location - ~5min walk to Nabawi. Good amenities nearby. Refreshment drinks served after dhuhr. Strongly recommend - hard to not go back to this hotel.
Stayed 6 nights in Nov 2024

10/10 Excellent

ahmed

Traveled with family
Liked: Cleanliness, staff & service
Highly recommended
Stayed 6 nights in Nov 2024

10/10 Excellent

AMINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abdullah at front desk was very helpful
Stayed 1 night in Nov 2024

2/10 Terrible

Omran

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Phone doesn’t work No hot water for shower Bathroom was dirty Not 5 stars but 3 stars definitely.
Stayed 3 nights in Nov 2024

10/10 Excellent

Muhammad

Stayed 3 nights in Nov 2024

2/10 Terrible

Taslima Gulam

Stayed 2 nights in Oct 2024