2/10 Terrible
Patricia
Mar 3, 2025
Disliked: Staff & service
When I came in for check in my room wasn't available and the person at the desk didn't offer to hold my luggage for me. I had to drag it back to my car. I came back 2 hours later and asked to get ice, I was told that only the first floor had ice. The ice machine wasn't working on the first floor. Then I discovered that my window was unlocked. Thank goodness I checked because my room was on the first floor and that is very dangerous for me. I don't know why the staff left the window unlocked. But that is very serious especially on the first floor!!!! I called the front desk and they had someone come in and lock it because it was very difficult to lock it myself. The next morning, I discovered that I forgot my hairbrush and went to the vending area and there were none for purchase so I asked the front desk attendant if she had any hairbrushes or combs and she offered me a toothbrush. That was rude. Also, there was a notice on the website that the pool was unavailable until 2027 so I didn't bring my swimsuit but when I walked by the pool, there were people enjoying it.
The only positive was the breakfast was good and the person working in the dining area was very nice and kept everything clean and stock.
Patricia
Stayed 1 night in Mar 2025