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Best Western Crater Lake Highway White City/Medford

2.5 star property

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Photo gallery for Best Western Crater Lake Highway White City/Medford

Lobby
Exterior
Indoor pool, open 7:00 AM to 9:00 PM, sun loungers
Premium bedding, desk, laptop workspace, blackout drapes
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot Tub
  • Gym
  • 24/7 front desk

Explore the area

Map
2020 Leigh Way, White City, OR, 97503
  • Providence Medford Medical Center
    ‪9 min drive‬
  • The Expo
    ‪10 min drive‬
  • Asante Rogue Regional Medical Center
    ‪14 min drive‬
  • Medford, OR (MFR-Rogue Valley Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Crater Lake Highway White City/Medford

White City hotel with indoor pool
This hotel features an indoor pool, a fitness center, and a hot tub. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite. Housekeeping is available on request.
Best Western Crater Lake Highway White City/Medford offers 72 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 49-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Best Western Crater Lake Highway White City/Medford provides a hot tub and a fitness center. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Complimentary self parking is available on site, along with a car charging station.

Best Western Crater Lake Highway White City/Medford has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 5:30 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 5:30 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • Business center
  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 10 2025 to April 22 2025 (completion date subject to change). The following areas are affected:
  • Front desk
  • Lobby

Guests will have access to the following alternate facilities during the renovation:

  • Business facilities

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Brookside Inn White City
Brookside White City
Brookside Inn & Suites White City Oregon
La Quinta Inn & Suites White City Hotel White City
La Quinta Inn And Suites White City
Brookside Inn
Brookside Inn & Suites White City Oregon
La Quinta Inn & Suites White City Hotel White City
Brookside Inn Suites
Best Western Crater Lake Highway White City/Medford Hotel
Best Western Crater Lake Highway White City/Medford White City

Best Western Crater Lake Highway White City/Medford Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 472 out of 1005 reviews
Rating 8 - Good. 269 out of 1005 reviews
Rating 6 - Okay. 118 out of 1005 reviews
Rating 4 - Poor. 73 out of 1005 reviews
Rating 2 - Terrible. 73 out of 1005 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Manuel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for business purposes
Stayed 2 nights in Jan 2025

8/10 Good

Sharan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast could be better
Stayed 2 nights in Jan 2025

8/10 Good

Ted, Lebanon

Stayed 1 night in Jan 2025

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with great breakfast, convenient location and well priced
Stayed 2 nights in Jan 2025

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was a clean nice hotel room. Their breakfast is very good I thought. And just having coffee available throughout the day makes it easy for me to have a little pick me up during the day. And the staff was very nice too.
Stayed 2 nights in Jan 2025

8/10 Good

Sharan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk was very helpful
Stayed 3 nights in Jan 2025

8/10 Good

Liliana

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not very clean, the floors looked like they hadn’t been mopped in ages, the pull out couch was not cleaned from the last person who stayed in this room the sheet was all wrapped up and there was trash in the bed.
Stayed 3 nights in Dec 2024

8/10 Good

Margaret-Mary

Liked: Cleanliness, staff & service
We booked specifically to use the indoor hot tub since my back was hurting me from an over 8 hours drive. When we got there we were notified that the pool and hot were out of service for repairs. Lesson learned. If you are expecting to use particular amenity, call the place first to make sure it is available.
Stayed 1 night in Dec 2024

8/10 Good

Bin

Traveled with family
Liked: Cleanliness, staff & service

Great front desk but pool not in service

The front desk is very helpful which I will give it 5 star. While the pool is not in service which is a great draw back since it was not mentioned when we book it one day ahead. Since I book the hotel due to it has the pool, so my daughter can enjoy some water time. It was disappointed.
Stayed 1 night in Dec 2024

10/10 Excellent

Lydia K

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Charlene, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. A bit out of the way, but good hotel.
Stayed 1 night in Sep 2024

6/10 Okay

Laurinda

Traveled with family

Mehh Stay

Until we checked in there was no warning that they put a $200 hold on your card instead of just having a card on file. When we checked in at 3 we were told the pool hours and by the time we went down for a swim around 8 it was closed for unknown maintenance. Our room was “upgraded” too a deluxe two double bed room however we Originally booked for a King size bedroom. When having a small child that wants to sleep in bed with you this is more of an inconvenience than it is an upgrade. And the Refrigerator in the room was crazy loud. Only positive things I can say are that it was not busy so our floor was really quiet and the free breakfast was nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Juan

Stayed 1 night in Oct 2024

6/10 Okay

Sylvia H

Liked: Cleanliness, staff & service
One bed looked like someone had laid on it for a while it also had a foot smell and the tub had a piece of soap in it so u know it wasnt clean and we also had no bars of soap
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
The Front Desk staff were horribly rude, both of them. The first person literally told us she wouldn't check us in because she wanted to make another employee do the work. The hot tub was not hot, the jets are non-existent and the pool towels are tiny bits of sandpaper. The hallways and room walls were filthy and there was hair all over the bathroom and in between the sheets. I honestly believe the room may not have been cleaned at all. The rudest, laziest front desk person said she was the manager, so it totally makes sense. I will honestly never stay in any Best Western again after this experience. Sad really, it used to be a brand you could rely on.
Stayed 2 nights in Nov 2024

10/10 Excellent

Joshua, New River

Stayed 2 nights in Nov 2024

8/10 Good

Shea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
M
Stayed 1 night in Nov 2024

10/10 Excellent

Cheryl

Stayed 1 night in Nov 2024

8/10 Good

Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Debra

Business traveler, Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
They were building new storage units right outside our window that started right at 7 am. Someone above us was very heavy footed stomping their feet until 1am. There was a barking dog. The bed was very hard, both my husband and I woke up with our hips hurting. The pillows on the bed were flat and the size of a throw pillow for a couch and we got a king size bed. We wanted to upgrade our room to a suite when we got there because our kids and grandkids wanted to come see us and have pizza but was told we couldn’t because we booked our room on Expedia. Oh and they tried charging us $25 for my service dog. We won’t be staying there again.
Stayed 1 night in Nov 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the front desk was extremely helpful and thoughtful.
Stayed 1 night in Oct 2024

8/10 Good

Susan, Newberg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024