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NH Collection Medellín Royal

5.0 star property

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Photo gallery for NH Collection Medellín Royal

Outdoor pool, pool umbrellas, sun loungers
Fitness facility
Body treatments, aromatherapy, facials, massage/treatment rooms
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

Explore the area

Map
Carrera 42 No 5 Sur 130, El Poblado, Medellín, Antioquia, 50022
  • Santafé Mall
    ‪2 min walk‬
  • Oviedo Shopping Center
    ‪3 min walk‬
  • Poblado Park
    ‪19 min walk‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite Room

1 bedroom, minibar, in-room safe, desk

Suite Room

  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Suite (Extra Bed 2 Adults + 1 Child)

1 bedroom, minibar, in-room safe, desk

Suite (Extra Bed 2 Adults + 1 Child)

  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room (2 Adults + 2 Children)

1 bedroom, minibar, in-room safe, desk

Family Room (2 Adults + 2 Children)

  • 344 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Premium Room (Extra Bed 2 Adults + 1 Child)

1 bedroom, minibar, in-room safe, desk

Premium Room (Extra Bed 2 Adults + 1 Child)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, minibar, in-room safe, desk

Premium Room

  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

1 bedroom, minibar, in-room safe, desk

Superior Room (Extra Bed 2 Adults + 1 Child)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Room

1 bedroom, minibar, in-room safe, desk

Family Room

  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

NH Collection Medellín Royal

5-star Medellín hotel, connected to a shopping center in El Poblado
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
NH Collection Medellín Royal offers 135 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open select days.
In addition to a full-service spa, NH Collection Medellín Royal features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. This luxury hotel also offers spa services, a terrace, and multilingual staff. For a surcharge, the property provides a shuttle from the airport to the hotel (available 24 hours) and an area shuttle. Complimentary covered self parking is available on site.

NH Collection Medellín Royal is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 11:00 AM.
Cygnus - This restaurant serves lunch and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free covered self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; COP 37,660 to 75,321 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Cygnus

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Massage
  • Spa open select days
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 154 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 37660 to 75321 per person
  • Airport shuttle fee: COP 112000 per vehicle
  • Pet fee: COP 154 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Medellin
Hotel Medellin Royal
Hotel Royal Medellin
Medellin Royal
Medellin Royal Hotel
Royal Hotel Medellin
Royal Medellin
Royal Medellin Hotel
Medellin Royal Hotel Medellin
NH Collection Medellín Royal Hotel Medellin
NH Collection Medellín Royal Hotel
NH Collection Medellín Royal Medellin
NH Collection Medellín Royal

NH Collection Medellín Royal Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1003 reviews
Rating 8 - Good. 157 out of 1003 reviews
Rating 6 - Okay. 72 out of 1003 reviews
Rating 4 - Poor. 37 out of 1003 reviews
Rating 2 - Terrible. 22 out of 1003 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Basant

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities, room comfort

A very enjoyable and relaxing stay in Medellin.

A really enjoyable and relaxing stay in a lovely hotel. The room allocated was very nice, spacious, very clean and very comfortable. WiFi in the room was very good until 10pm for some reason. The pool and gym were very good. The pool area was spacious with plenty of loungers. The gym was well equipped for hotel guests. I had breakfast each of the 6 days I stayed and they were good value with a wide variety of options. All of the staff I encountered were very friendly, helpful and accommodating. The reception staff were able to arrange a couple of city and countryside tours which were very enjoyable and good value. The area around the hotel is very nice / safe. There are a multitude of shops in the vicinity. If you want to travel into the city centre to see the landmarks then taxis/ Uber is very cheap. I would certainly recommend the hotel to anyone coming to Medellin.
Stayed 6 nights in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort

Only place to stay for me

This is a really good hotel with great staff Jose is very helpful on arrival and gives you all the information you need. All the girls on reception speak English too which is a bonus. The rest of the staff and bell boys are all really good. I recommend this hotel jf you are in the area Hot showers nice pool and good food and beer and you can watch the Premier League in your room.
Stayed 10 nights in Feb 2025

10/10 Excellent

Gabriela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amable el equipo. Una estadía muy cómoda y amena.
Stayed 3 nights in Feb 2025

6/10 Okay

Sachin

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Decent stay with some issues

The hoet was ok the breakfast was bad. My room the ac made a constant banging noise every hour. My safe never worked
Stayed 4 nights in Feb 2025

10/10 Excellent

Arthur

Stayed 3 nights in Feb 2025

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option

Staff is incredible!
Stayed 1 night in Feb 2025

10/10 Excellent

Jimmy, Englewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good service, beautiful and enough space
Stayed 5 nights in Feb 2025

10/10 Excellent

Yadirka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Feb 2025

6/10 Okay

Adriana P, Staten Island

Liked: Property conditions & facilities
The customer service was not at the hospitality that Medellín stand for. The mattress and pillows were to hard. The towels felt like sandpaper. I could finish my stay at the hotel.
Stayed 2 nights in Feb 2025

8/10 Good

Alexis Manuel, Ponce

Traveled with group, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The good: The hotel is very very clean, sleek and modern. The bad: it is sterile and lifeless. Common areas are uninviting and empty. Rooms are much nicer! Bed is haaaard, but we rested well. The breakfast is very good, the restaurant staff is attentive and nice. The Bad: THE MANAGEMENT STAFF IS HORRIBLE. Condescending, never smiles, never a 'good morning'. Very snubby. Worse, even after 3 emails stating that it was my wife's 50th birthday Valentines, the hotel promised to take care of my requests for flowers, candies and did not go thru. Lilliana Monroig never came through. Worse, I decided to order some stuff myself to fix the issue and gave instructions to put it on the room as a surprise when I got back from my day --- and they didnt either. They left all in a storage room spoining the surprise. So, TLDR: The hotel is clean, in a GREAT SPOT in front of a BEAUTIFUL shopping center. It is pretty, void of life, cold. If you don't need Service or interactions with staff, you'll love this place. Oh, and my driver Willman was the BEST of all the people there. That guy should run this whole place. He understood what Customer Service and welcomeness means!
Stayed 3 nights in Feb 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

Fernando, San Juan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb, friendly,
Stayed 10 nights in Jan 2025

10/10 Excellent

Shailesh

Stayed 4 nights in Jan 2025

4/10 Poor

Thierry

Disliked: Property conditions & facilities
food was below average, not sound proof you hear a lot from the corridors or people trying to enter in your room
Stayed 2 nights in Jan 2025

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 9 nights in Jan 2025

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and great location with great bilingual staff
Stayed 5 nights in Jan 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Even though it’s more of a business hotel, they still have that vacation feel. The pool is small but very clean, they have staff there taking care of it all day. The Staff throughout the hotel were all just so friendly and welcoming. Breakfast buffet had lots of healthy options and delicious food overall. Clean rooms, and love the shower water pressure !!
Stayed 6 nights in Jan 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Marjories

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 2 nights in Jan 2025

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
It’s ok the hotel .
Stayed 4 nights in Jan 2025