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Heiss Hotel

4.0 star property

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Photo gallery for Heiss Hotel

Outdoor pool, pool umbrellas, lifeguards on site
Luxury Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi
Restaurant
Reception
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Housekeeping
  • Pet friendly

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪6 min walk‬
  • Lleras Park
    ‪10 min walk‬
  • Santafé Mall
    ‪2 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi

Luxury Room, Balcony, City View

8.6 out of 10
Excellent
(4 reviews)
  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi

Superior Room, Balcony, City View

9.2 out of 10
Wonderful
(23 reviews)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | 1 bedroom, desk, soundproofing, free WiFi

Standard Room, City View

9.0 out of 10
Wonderful
(31 reviews)
  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Heiss Hotel

4-star hotel in El Poblado
Along with an outdoor pool, this smoke-free hotel has a fitness center and a swim-up bar. WiFi in public areas is free. Additionally, a 24-hour front desk and a garden are onsite. Change of towels is available on request.
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Heiss Hotel features an outdoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. A swim-up bar is on site where guests can unwind with a drink. This Medellín hotel also offers a garden, pool umbrellas, and an elevator. Guests can use the outdoor pool at a partner property.

Heiss Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 411 out of 574 reviews
Rating 8 - Good. 94 out of 574 reviews
Rating 6 - Okay. 35 out of 574 reviews
Rating 4 - Poor. 17 out of 574 reviews
Rating 2 - Terrible. 17 out of 574 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jabnia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern and nice place
Stayed 3 nights in Mar 2025

10/10 Excellent

Christopher

Great stay !!
Stayed 7 nights in Mar 2025

10/10 Excellent

Roberto

Stayed 4 nights in Feb 2025

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities
Bed was very hard, nice room otherwise, great location
Stayed 5 nights in Mar 2025

10/10 Excellent

Vanessa

Stayed 7 nights in Mar 2025

6/10 Okay

Maria

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Mar 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Charles, Charlotte

Traveled with partner
Liked: Cleanliness, property conditions & facilities
All around a nice place but they are having some problems with staffing I believe because they are newly opened. They refused to serve breakfast and were unhelpful when I asked simple questions. For this reason I chose another hotel for my return trip.
Stayed 1 night in Mar 2025

10/10 Excellent

Huguenel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 5 nights in Mar 2025

10/10 Excellent

tulio Benitez

Traveled with family
Liked: Cleanliness, staff & service, amenities
Muy lindo y Limpopo y el personal muy amable y cerca de todo!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Dayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very realible to stay spot in Medellin
Stayed 3 nights in Mar 2025

10/10 Excellent

Gadiel

Liked: Cleanliness, staff & service, property conditions & facilities
De show todo
Stayed 7 nights in Mar 2025

2/10 Terrible

ana

Stayed 2 nights in Mar 2025

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,I will definitely be back 5 stars
Stayed 2 nights in Mar 2025

10/10 Excellent

Jose Carlos

Stayed 6 nights in Feb 2025

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service , very clean , convenient and a great location
Stayed 3 nights in Mar 2025

10/10 Excellent

Juan Jacobo

Stayed 5 nights in Mar 2025

10/10 Excellent

rudsel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very pleasure moment at the hotel.The security offers where very kindly.Always they where ready to help you.If i have to choose for a hotel in poblado Medellin i'll choose Heis Hotel.Thank you so much.
Stayed 8 nights in Mar 2025

10/10 Excellent

Titania

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely come back!
Stayed 3 nights in Mar 2025

10/10 Excellent

Sasha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED the experience in overall. 20/10! I'll definitely book again
Stayed 7 nights in Mar 2025

6/10 Okay

Yarkeida

Under construction. Noise and the room really small for 2 persons .
Stayed 3 nights in Jan 2025

8/10 Good

Jose, BOGOTA

Liked: Cleanliness, staff & service, property conditions & facilities
I requested a room Change and they were Very helpful and kind about my request
Stayed 1 night in Mar 2025

8/10 Good

sheree

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 4 nights in Mar 2025

10/10 Excellent

Vanity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The frontdesk is open 24/7 which is great for when you have early or late flights. The restaurants on site are great and convenient for when you want to stay a day in. Staff is also friendly, some do speak English if you’re a non-Spanish speaker.
Stayed 7 nights in Mar 2025

10/10 Excellent

Travis

Stayed 7 nights in Mar 2025