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Heiss Hotel

4.0 star property

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Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets
Terrace/patio
Terrace/patio
Restaurant
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Breakfast available
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪9 min walk‬
  • Lleras Park
    ‪14 min walk‬
  • Santafé Mall
    ‪4 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪36 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Luxury Room, Balcony, City View

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony, City View

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | Desk, soundproofing, free WiFi, bed sheets

Standard Room, City View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Heiss Hotel

4-star hotel in El Poblado
Along with a fitness center, this smoke-free hotel has a 24-hour front desk and a garden. WiFi in public areas is free. Change of towels is available on request.
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Heiss Hotel features a fitness center, a garden, and an elevator. Wireless Internet access is complimentary.

Heiss Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 263 out of 373 reviews
Rating 8 - Good. 72 out of 373 reviews
Rating 6 - Okay. 20 out of 373 reviews
Rating 4 - Poor. 7 out of 373 reviews
Rating 2 - Terrible. 11 out of 373 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

enrique

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is small, But not bad , the breakfast included is terrible , you rather have breakfast at any other of the great coffee shops arround . Staff is nice
Stayed 3 nights in Dec 2024

8/10 Good

Eduard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Dec 2024

10/10 Excellent

Nic

Stayed 3 nights in Dec 2024

10/10 Excellent

Omar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100/10, pronto volveremos! Totalmente recomendable sin duda alguna. Hermosa vista y muy tranquilo.
Stayed 7 nights in Dec 2024

10/10 Excellent

Franny

Stayed 5 nights in Nov 2024

10/10 Excellent

Moti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Dec 2024

10/10 Excellent

Moti

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay
Stayed 3 nights in Dec 2024

8/10 Good

Oneil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gorgeous Hotel in El Poblado
The Heiss Hotel is a great option for those seeking a beautiful, clean and well-maintained hotel on a budget. It offers rooms with scenic views of the mountains and a private balcony that's usually partially shielded from the rain by the overlapping balconies above. The rooms are equipped with a mini-fridge, safe and iron. Amenities which I all used and appreciated. The drawbacks are that the room doors lack peepholes or a deadbolt or other mechanism to prevent cleaning staff from entering unexpectedly. There's a breakfast café downstairs that serves delicious breakfast and a restaurant/bar that I didn't have the opportunity to try. The rooms are relatively quiet once you close the balcony door, allowing you to block out much of the traffic noise or other loud sounds. However, I would occasionally sleep with the balcony door open and A/C off as Medellín is quite cool at night and the fresh mountain air is fantastic. Just be aware that you may occasionally be startled out of your sleep by vehicular noise. The trash chutes were not working during my stay, but front desk advised that I could leave any items by my front door for the cleaning staff to take away. I only had them clean my room once a week. It seems that they had a rooftop area but I'm told this wasn't functional as yet. You're within walking distance to several amazing restaurants and the Monterrey Shopping Center, which primarily sells electronics. Overall, I thoroughly enjoyed my stay and highly recommend.
Stayed 18 nights in Dec 2024

10/10 Excellent

Scherdlens

Stayed 6 nights in Dec 2024

8/10 Good

Ramon, Oxnard

Liked: Staff & service
Stayed 4 nights in Dec 2024

10/10 Excellent

CARMEN

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area with plenty or restaurants around. The hotel was very clean and the personal really helpful the whole time.
Stayed 4 nights in Dec 2024

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo falta un zafacón en la habitación y mas papel higiénico.
Stayed 5 nights in Dec 2024

10/10 Excellent

JERRY, NAPLES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in Medellin near all the best areas
Stayed 3 nights in Dec 2024

10/10 Excellent

SAN LAZARO

Stayed 5 nights in Dec 2024

10/10 Excellent

Gassan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff & service are great, the property & room are very nice in a safe area, close to all restaurants. We recommend this hotel and will return to live the same experience
Stayed 8 nights in Dec 2024

8/10 Good

Corry, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was smaller than i expected, but it was nice. The staff was great as was the balcony and view.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maarya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

RENE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and pleasant
Stayed 9 nights in Dec 2024

2/10 Terrible

Simon

Stayed 1 night in Dec 2024

10/10 Excellent

Marcus, las vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great here! My favorite part of the stay was the restaurant El Clasico. The staff was all amazing. Jonathan, Bryan and Julian were the best. Thank you!
Stayed 5 nights in Dec 2024

10/10 Excellent

Catiely

Stayed 3 nights in Nov 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 5 nights in Nov 2024

10/10 Excellent

MANUEL, LAKELAND

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good value and great service!
Stayed 3 nights in Dec 2024

10/10 Excellent

Natalie

Stayed 3 nights in Nov 2024

8/10 Good

Meisam

Stayed 4 nights in Nov 2024