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Heiss Hotel

4.0 star property

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Photo gallery for Heiss Hotel

Luxury Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi
Luxury Room, Balcony, City View | Private kitchen | Coffee/tea maker
Reception
Restaurant
Superior Room, Balcony, City View | City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Pool
  • Housekeeping
  • Pet friendly

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪6 min walk‬
  • Lleras Park
    ‪10 min walk‬
  • Santafé Mall
    ‪2 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi

Luxury Room, Balcony, City View

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | 1 bedroom, desk, soundproofing, free WiFi

Superior Room, Balcony, City View

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | 1 bedroom, desk, soundproofing, free WiFi

Standard Room, City View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Heiss Hotel

4-star hotel in El Poblado
Along with an outdoor pool, this smoke-free hotel has a fitness center and a swim-up bar. WiFi in public areas is free. Additionally, a 24-hour front desk and a garden are onsite. Change of towels is available on request.
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Heiss Hotel features an outdoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. A swim-up bar is on site where guests can unwind with a drink. This Medellín hotel also offers a garden, pool umbrellas, and an elevator. Guests can use the outdoor pool at a partner property.

Heiss Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children
  • A swim-up bar

Things to do

  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Lifeguards on site
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 375 out of 527 reviews
Rating 8 - Good. 89 out of 527 reviews
Rating 6 - Okay. 33 out of 527 reviews
Rating 4 - Poor. 14 out of 527 reviews
Rating 2 - Terrible. 16 out of 527 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Nicol

Liked: Cleanliness
Stayed 3 nights in Dec 2024

10/10 Excellent

Dakarai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Joshua Raymond, TACOMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely, I enjoyed the people & beauty...
Stayed 6 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

Great stay..friendly staff from bellman,housekeepers to front desk..pretty new Hotel with great rooftop bar and pool( wasn't opened yet)..small room more then 2 big suitcases will be tight but balony was a huge plus..will be sure to stay again
Stayed 3 nights in Mar 2025

10/10 Excellent

Frederik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, modern rooms, friendly and helpful check-in staff
Stayed 3 nights in Feb 2025

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Rochy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Carmen Garcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el hotel y todo el servicio
Stayed 3 nights in Feb 2025

10/10 Excellent

Adrian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So beautiful and brand new. The staff are friendly and very helpful
Stayed 4 nights in Feb 2025

8/10 Good

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic stay at The Heiss Hotel! The location is unbeatable—just seconds from amazing restaurants and bars, yet tucked away enough to provide a peaceful retreat from the noise. The views from the hotel are absolutely stunning, making the experience even more memorable. The staff were welcoming and attentive, and the hotel itself was spotless. I also appreciated how easy it was to get in and out, with plenty of elevators to avoid long waits. While the room was quite small, it was perfect for me as solo traveler. If you're traveling with someone else, you might find it a bit tight, but the overall experience more than makes up for it. I would definitely stay here again and highly recommend it to anyone looking for a well-located, clean, and well-managed hotel!
Stayed 2 nights in Feb 2025

10/10 Excellent

VANYA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice ,new and safe The breakfasts was little bit overpriced,but everything else is nice.
Stayed 4 nights in Feb 2025

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encantado 10/10
Stayed 3 nights in Feb 2025

8/10 Good

Daeshaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property location. No place to store clothes
Stayed 5 nights in Feb 2025

8/10 Good

Vanessa

Liked: Cleanliness, property conditions & facilities
Una habiatacion comoda, Chiquita tiene gym y piscina .
Stayed 4 nights in Feb 2025

10/10 Excellent

Maria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best experience. We arrived on a late flight and Emilio at the front desk was incredible, so friendly, even upgraded us to a bigger room! Room was so clean and bed was super comfortable and everything was new built. Will for sure stay here again! Can’t recommend enough!
Stayed 1 night in Mar 2025

10/10 Excellent

Federico

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wxecellent service
Stayed 3 nights in Feb 2025

10/10 Excellent

Stefanny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Cristian

Liked: Staff & service
Stayed 4 nights in Feb 2025

8/10 Good

Gadiel Jose

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a good place to stay for a few days. Rooms were a bit small.
Stayed 3 nights in Feb 2025

10/10 Excellent

Rayza

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing. I will come back! Its near everything!
Stayed 5 nights in Feb 2025

10/10 Excellent

Yeison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

10/10 Excellent

Javier

Stayed 1 night in Feb 2025

10/10 Excellent

Milenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent !!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Ana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Feb 2025