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Heiss Hotel

4.0 star property

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Photo gallery for Heiss Hotel

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets
Luxury Room, Balcony, City View | Private kitchen | Coffee/tea maker
Reception
Restaurant
Superior Room, Balcony, City View | City view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Breakfast available
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪9 min walk‬
  • Lleras Park
    ‪14 min walk‬
  • Santafé Mall
    ‪4 min drive‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪36 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Luxury Room, Balcony, City View

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony, City View

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | Desk, soundproofing, free WiFi, bed sheets

Standard Room, City View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Heiss Hotel

4-star hotel in El Poblado
Along with a fitness center, this smoke-free hotel has a 24-hour front desk and a garden. WiFi in public areas is free. Change of towels is available on request.
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Heiss Hotel features a fitness center, a garden, and an elevator. Wireless Internet access is complimentary.

Heiss Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 305 out of 428 reviews
Rating 8 - Good. 77 out of 428 reviews
Rating 6 - Okay. 24 out of 428 reviews
Rating 4 - Poor. 10 out of 428 reviews
Rating 2 - Terrible. 12 out of 428 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Azure

Liked: Cleanliness, staff & service, property conditions & facilities
A 10 minute walk to restaurants and bars, there was a couple options on site. Only tried the one for breakfast. The rooms were smaller than they appeared on Expedia.
Stayed 4 nights in Dec 2024

10/10 Excellent

raymond

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, and safe neighborhood.
Stayed 3 nights in Jan 2025

10/10 Excellent

Dimitri

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my best stays for the affordable price. They even have laundry service.
Stayed 5 nights in Jan 2025

10/10 Excellent

Zameeruddin

Stayed 2 nights in Jan 2025

10/10 Excellent

Gabriel, CAGUAS

Liked: Cleanliness, property conditions & facilities
Todo muy bien nos encantó vamos a volver!
Stayed 5 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Theodore, Homestead

Liked: Staff & service, amenities
swimming pool and jacuzzi and the weight room was not working
Stayed 7 nights in Jan 2025

2/10 Terrible

Endalkachew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

PAVAN

Stayed 5 nights in Dec 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the housekeepers did an excellent job with the cleanliness of the room as well as making sure we had everything we needed. Plenty of restaurants and other services at a walking distance. I look forward to seeing the final product when all the construction is finished.
Stayed 7 nights in Jan 2025

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating.
Stayed 7 nights in Jan 2025

8/10 Good

Arthur E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel staff. Room was smaller than i thought it would be.very modern and clean
Stayed 4 nights in Jan 2025

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 8 nights in Dec 2024

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Dwight

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great quiet central location. 7minutes by uber to Provenza. 15 minutes to Santa Fe Mall
Stayed 5 nights in Jan 2025

10/10 Excellent

Delmis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is ok but room to small
Stayed 4 nights in Dec 2024

10/10 Excellent

Andres

Great new hotel . Amazing location
Stayed 1 night in Jan 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Nuevo, buena ubicación Las habitaciones un poco pequeñas. Pero por lo general todo estuvo muy bien
Stayed 4 nights in Dec 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. About a 15 minute walk to the poblado. We had great food, drinks and a wonderful time at El clásico , one of their restaurants. And all the staff was super nice and friendly.
Stayed 5 nights in Dec 2024

8/10 Good

Berta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel!

One of the best hotels we stayed. Very modern and really safe. We enjoyed our time here. The staff is friendly and they have security 24/7 in the front door. We will definitely come back here!
Stayed 3 nights in Jan 2025

10/10 Excellent

Charisse

Stayed 3 nights in Dec 2024

8/10 Good

SCOTT

Business traveler
Liked: Cleanliness

A Good Hotel with Great Potential

I just got back from a several week stay at the Heiss Hotel and have lots of thoughts that should help someone considering booking here. Overall a very good property with a few areas they could improve on. Pros - location is on a safe, quiet tree-line block in Manila. Close to everything, yet hotel is quiet. Excellent location. - LGBTQIA+ friendly - Junior suite has two balconies and beautiful views - 1 guest allowed per day - Great price for its location Cons - WiFi is weak so hotel is bad for business travelers. My Zoom calls were dropped often. - Rooftop pool and gym were closed but no indication of that on the website. A bit of a bait and switch. Once this opens, hotel will be much better. - Restaurant is slow, expensive, and breakfast is terrible. Cold and tasteless eggs were served. A very limited menu when included in the room. - Refrigerator in the kitchen is not cold enough. - Front desk team could smile more. They felt more like security guards than receptionists. - Standard rooms are tiny. - No TV in the bedroom of the Junior Suite. Only TV is in the sitting room with an uncomfortable sofa.
Stayed 19 nights in Dec 2024

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Kerah

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025