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Heiss Hotel

4.0 star property

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Photo gallery for Heiss Hotel

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets
Front of property
Reception
Restaurant
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Breakfast available
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
1460 Cra. 43F, Medellín, Antioquia, 050021
  • Poblado Park
    ‪9 min walk‬
  • Lleras Park
    ‪14 min walk‬
  • Medellín Clinic - El Poblado
    ‪17 min walk‬
  • Medellin (EOH-Enrique Olaya Herrera)
    ‪7 min drive‬

Room options

View all photos for Luxury Room, Balcony, City View

Luxury Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Luxury Room, Balcony, City View

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Balcony, City View

Superior Room, Balcony, City View | Desk, soundproofing, free WiFi, bed sheets

Superior Room, Balcony, City View

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, City View

Standard Room, City View | Desk, soundproofing, free WiFi, bed sheets

Standard Room, City View

  • 215 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Heiss Hotel

4-star hotel in El Poblado
Along with a fitness center, this smoke-free hotel has a 24-hour front desk and a garden. WiFi in public areas is free. Change of towels is available on request.
Heiss Hotel offers 176 air-conditioned accommodations with coffee/tea makers. 50-inch Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Heiss Hotel features a fitness center, a garden, and an elevator. Wireless Internet access is complimentary.

Heiss Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: COP 40,000 for adults and COP 40,000 for children

Things to do

  • Gym

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of COP 200000 per accommodation, per stay

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately COP 40000 for adults and COP 40000 for children
  • Pet fee: COP 200000 per accommodation, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number 210165

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property caters to LGBTQ+ guests
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Heiss
Heiss Hotel Hotel
Heiss Hotel Medellín
Heiss Hotel Hotel Medellín

Heiss Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 191 out of 283 reviews
Rating 8 - Good. 57 out of 283 reviews
Rating 6 - Okay. 18 out of 283 reviews
Rating 4 - Poor. 6 out of 283 reviews
Rating 2 - Terrible. 11 out of 283 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

michael s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Cimioni

Stayed 7 nights in Nov 2024

10/10 Excellent

Gizane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and safe location, lots of places to eat in the area.
Stayed 4 nights in Nov 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel
Stayed 4 nights in Nov 2024

10/10 Excellent

Kristofer Soto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent great location super nice staff
Stayed 8 nights in Nov 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Security
Stayed 8 nights in Nov 2024

10/10 Excellent

Jhonny, Alajuela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was lovely, hotel staff super friendly and helpful, rooms are clean and the view is beautiful!
Stayed 3 nights in Nov 2024

10/10 Excellent

Charles R, Laurel

Liked: Amenities
I would like to thank the Heiss Staff who were very helpful before my arrival and during my stay. I would really like to point out to other guests that may be considering staying at the Heiss that they will allow you one guest/visitor per day, which I think is very important to know when making your hotel selections.
Stayed 4 nights in Nov 2024

10/10 Excellent

CHRISTOPHER O

Liked: Cleanliness, staff & service
.
Stayed 1 night in Nov 2024

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service
It was excellent although is still under construction but I would definitely come back again. The area is quiet and amazing.
Stayed 4 nights in Nov 2024

10/10 Excellent

Gilberto Perez

Traveled with family
Liked: Cleanliness, staff & service
Like
Stayed 3 nights in Nov 2024

10/10 Excellent

Danilo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very clean, and since is a new building everything is pristine.
Stayed 5 nights in Nov 2024

10/10 Excellent

CAROLINA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and nice hotel just make sure ni kids because the rooms are very small perfect for couples not for kids.
Stayed 5 nights in Nov 2024

10/10 Excellent

sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean room
Stayed 2 nights in Nov 2024

10/10 Excellent

MANUEL, LAKELAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Nov 2024

8/10 Good

Miguel Alberto, DPO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely great and helpful.
Stayed 8 nights in Nov 2024

10/10 Excellent

Francisco Antonio Mejia

Liked: Staff & service, amenities, property conditions & facilities
Very good service
Stayed 2 nights in Nov 2024

8/10 Good

Myriam

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Small little hotel, which I enjoyed very much very clean and cozy. Limited activities such as dining, pool and gym, but this was due to construction which is totally understandable. Will highly recommended it.
Stayed 4 nights in Nov 2024

6/10 Okay

Jannis, Isabela

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Me gustó solo la localización, pero deben mejorar sus servicios. El cuarto muy pequeño, viajé con una compañera de trabajo y no somos pareja solo tenía una cama. El papel sanitario estaba escaso, no tenian toallas de mano, necesidad de un buen servicio de restaurante. Entre otras muchas fallas, no tiene baños sanitarios en el lobby.
Stayed 5 nights in Nov 2024

10/10 Excellent

Joseph

Stayed 1 night in Oct 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
great place
Stayed 5 nights in Oct 2024

10/10 Excellent

Niklas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very welcoming and accommodating, the rooms are modern and clean. The hotel has a unique architecture and is well located. I can definitely recommend the hotel and will visit it again when I am back in Medellin!
Stayed 6 nights in Oct 2024

8/10 Good

Henry

Liked: Cleanliness
Stayed 3 nights in Oct 2024