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Elcielo Hotel & Restaurant

4.0 star property

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Photo gallery for Elcielo Hotel & Restaurant

Outdoor pool, sun loungers
Front of property
Luxury Room | Premium bedding, in-room safe, desk, laptop workspace
Interior entrance
Terrace/patio

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Housekeeping

Explore the area

Map
43c36 Cl. 7D, Medellín, Antioquia, 050022
  • Poblado Park
    ‪4 min walk‬
  • Lleras Park
    ‪10 min walk‬
  • Santafé Mall
    ‪18 min walk‬
  • Medellín (MDE-José María Córdova Intl.)
    ‪35 min drive‬

Room options

View all photos for Luxury Room

Luxury Room | View from room

Luxury Room

  • City view
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Junior Double Room | Premium bedding, in-room safe, desk, laptop workspace

Junior Double Room

  • City view
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, in-room safe, desk, laptop workspace

Superior Double Room

  • City view
  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $167
per night
$167 total
includes taxes & fees
May 5 - May 6
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About this property

Elcielo Hotel & Restaurant

4-star hotel in El Poblado
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Elcielo Hotel & Restaurant offers 28 air-conditioned accommodations with safes and bathrobes. Beds feature premium bedding. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Elcielo Hotel & Restaurant features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a 24-hour business center and coworking spaces. This business-friendly hotel also offers a library, a terrace, and tour/ticket assistance.

Elcielo Hotel & Restaurant is a smoke-free property.

A complimentary manager's reception is offered each day.
El Cielo - Onsite fine-dining restaurant. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: COP 95,000 for adults and COP 95,000 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cielo

Things to do

  • 24-hour gym
  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Coworking space

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower

Entertainment

  • 65-inch smart TV with premium cable channels

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 95000 for adults and COP 95000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Elcielo Hotel Restaurant
El Cielo Hotel Restaurant
Elcielo & Restaurant Medellin
Elcielo Hotel & Restaurant Hotel
Elcielo Hotel & Restaurant Medellín
Elcielo Hotel & Restaurant Hotel Medellín

Elcielo Hotel & Restaurant Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 182 out of 218 reviews
Rating 8 - Good. 19 out of 218 reviews
Rating 6 - Okay. 10 out of 218 reviews
Rating 4 - Poor. 2 out of 218 reviews
Rating 2 - Terrible. 5 out of 218 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Delmayris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaizing
Stayed 2 nights in Nov 2024

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautifully designed hotel in a great neighbourhood. Friendly, polite staff. Excellent breakfast. Our standard room was very small (only one bedside table) so consider upgrading if you are staying for a long time.
Stayed 3 nights in Jan 2025

10/10 Excellent

Massoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Victoria

Stayed 5 nights in Oct 2024

6/10 Okay

peneloe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful hotel but…. Impossible to rest

It is impossible to rest, music and people talking until midnight.
Stayed 2 nights in Dec 2024

10/10 Excellent

Cedric

Stayed 2 nights in Nov 2024

10/10 Excellent

Corey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean and amazing the staff were especially David and Daniela, i cannot wait to go back!
Stayed 2 nights in Oct 2024

10/10 Excellent

Henri-david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sheena

Stayed 2 nights in Oct 2024

10/10 Excellent

William, Sunny Isles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding
Stayed 3 nights in Nov 2024

10/10 Excellent

Ernie, Columbus

Stayed 5 nights in Oct 2024

10/10 Excellent

Morgan

Stayed 2 nights in Sep 2024

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Nini

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel everything is 10+
Stayed 2 nights in Oct 2024

10/10 Excellent

Lakeith

Liked: Cleanliness, staff & service, property conditions & facilities
The best hospitality ever experienced!
Stayed 5 nights in Oct 2024

10/10 Excellent

steven, Morristown

Liked: Staff & service, property conditions & facilities
Everyone goes out of the way to make you comfortable.
Stayed 3 nights in Sep 2024

10/10 Excellent

Dusan

Stayed 2 nights in Sep 2024

10/10 Excellent

Jorge

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best service! Outstanding food!
Stayed 5 nights in Aug 2024

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 4 nights in Jul 2024

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
El Cielo is definitely the best hotel in Medellin and my favorite place to spend time. Best staff, quality of service, and luxury amenities.
Stayed 1 night in Mar 2024

10/10 Excellent

Luz Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. The location not too crazy about it
Stayed 1 night in Aug 2024

10/10 Excellent

Lance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

Simply extraordinary from front steps to rooftop. Service and hospitality is defined quite well here. Every staff member knew my name by the 2nd day. An exceptional experience. Food just as exceptional and I found that I ate every meal there after my first night eating off the property.
Stayed 2 nights in Jul 2024

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024