6/10 Okay
Saheed
Traveled with partner
Aug 26, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Let's begin with the positive aspects. The property itself is charming, and the staff are friendly, professional, and very accommodating. Upon our arrival, the room was immaculate, with the AC and hot tub already running, which was a nice touch.
However, there were several drawbacks. The service was extremely slow; it took 45 minutes and two follow-up calls for our cocktails to be delivered. Considering the property has only 10 rooms, this level of service is unacceptable. Additionally, it gets very cold at night, and the only source of warmth is heated blankets. Unfortunately, our blankets were not functioning, and despite calling for assistance, it took over 40 minutes and again two calls for maintenance to arrive.
Lastly, while the heavy rain during our stay was beyond the hotel's control, it significantly impacted our experience. The noise from the rain on the tent was so loud that it made sleeping difficult. It would have been helpful if the hotel had warned us about the potential for water to seep into the tent and advised us not to place our luggage near the edges (some of our belongings got wet). Providing earplugs could also have been a thoughtful addition.
In summary, while the hotel has potential, it fell short of expectations, especially given its high price point for Colombia. I was disappointed that the service did not meet the standard I anticipated.
Saheed
Stayed 1 night in Aug 2024