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Swissôtel Makkah

5.0 star property

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Photo gallery for Swissôtel Makkah

Building design
Lobby sitting area
Premier Room, 1 King Bed (Kaaba) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Restaurant
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
King Abdul Aziz Endowment, Ajyad Street, Makkah, 21955
  • Great Mosque of Makkah
    ‪4 min walk‬
  • Abraj Al-Bait Towers
    ‪6 min walk‬
  • Kaaba
    ‪7 min walk‬

Room options

Premier Room, 1 King Bed (Kaaba)

  • Sleeps 3
  • 1 King Bed

Royal Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Junior Suite (City)

Living area

Junior Suite (City)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite (Haram)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Junior Suite (Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Premier Room, 1 King Bed (Kaaba)

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room (Quad bed, Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room (Quad bed, Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room (Quad bed, Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 3 Twin Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 3 Twin Beds (City)

  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Twin Beds (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 3 Twin Beds (Haram)

  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Twin Beds (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 3 Twin Beds (Kaaba)

  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 2 Twin Beds (City)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 2 Twin Beds (City)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Haram)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 2 Twin Beds (Haram)

  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Kaaba)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room, 2 Twin Beds (Kaaba)

  • Sleeps 3
  • 2 Twin Beds

Classic Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Classic King Room Haram Partial view

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic King Room Haram Partial view

  • Sleeps 3
  • 1 King Bed

View all photos for Classic King Room Kaaba partial view

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic King Room Kaaba partial view

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, City)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Classic Room (Quad bed, City)

  • Sleeps 4
  • 2 Twin Beds

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per night
$467 total
includes taxes & fees
Apr 18 - Apr 19
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About this property

Swissôtel Makkah

5-star hotel in Al Hajlah
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and a meeting room.

A computer station is located on site and wireless Internet access is complimentary. This Art Deco hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Swissôtel Makkah is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Swissôtel Makkah has a restaurant on site.
Cafe Swiss - Onsite restaurant. Happy hour is offered. Reservations are required. Open daily.
Al Rowad Restaurant - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 90 for adults and SAR 45 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Al Rowad Restaurant
  • Cafe Swiss

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 43 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 6:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 2:00 PM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 241.5 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 90 for adults and SAR 45 for children
  • Airport shuttle fee: SAR 800 per vehicle (roundtrip, maximum occupancy 3)
  • Rollaway bed fee: SAR 241.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007391

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Swissotel
Swissotel Makkah
Swissotel Makkah Hotel
Swissotel Makkah Hotel Mecca
Swissotel Makkah Mecca
Swissotel Makkah
Swissôtel Makkah Hotel
Swissôtel Makkah Makkah
Swissôtel Makkah Hotel Makkah

Swissôtel Makkah Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 635 out of 1001 reviews
Rating 8 - Good. 194 out of 1001 reviews
Rating 6 - Okay. 89 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 55 out of 1001 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Dec 2024

6/10 Okay

SAMY

Stayed 2 nights in Dec 2024

10/10 Excellent

Moti

Liked: Cleanliness, staff & service, property conditions & facilities
Great location very close to Haram.
Stayed 3 nights in Dec 2024

2/10 Terrible

Hesham

Disliked: Staff & service, property conditions & facilities
Horrible service
Stayed 1 night in Jan 2025

10/10 Excellent

Mohammad Reshad

Stayed 2 nights in Dec 2024

10/10 Excellent

MOHAMMAD

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice overall
It eas a blessng to have stayed so close and be able to pray inside the room. The bathrooms were a bit weird as the shower space was not made well and too small. Also, not being to able to have uber drivers pull up to the entrance was a hassel as our luggage had to be dragged almost 1Km away when checking out. Our driver could not pull up to the entrance while checking in either. Travelling to and from was not easy. However, the staff were friendly, breakfast was good, and the location trumps all other issues. Thanks to all the helpful staff.
Stayed 4 nights in Dec 2024

10/10 Excellent

Isma

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 4 nights in Dec 2024

8/10 Good

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Haram
Stayed 4 nights in Dec 2024

10/10 Excellent

Halima

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful experience
Stayed 4 nights in Dec 2024

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Alaa

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Dec 2024

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Enass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at this hotel, room was clean & nice and relaxing. Spent couple more hundred to get the Kabba View and it's so worth it. Closs to Haram and mall Breakfast was great and elevators was so easy and no wait time. Staff was very helpful as usual in all the Cloke Tower Hotels,

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness
Close to Kaaba and clock tower shopping and dining options. Bathroom shower is too small and water started backing up. Very crowded hotel especially at peak times. Breakfast buffet was very good. Elevators especially for the top floors was very slow. Expect for it to take 10 minutes to get down from the higher floors. Convenient option for Makkah but needs to do better.
Stayed 2 nights in Dec 2024

6/10 Okay

Shawket

Stayed 2 nights in Dec 2024

8/10 Good

Jhanzeb

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to haram
Stayed 6 nights in Dec 2024

10/10 Excellent

Masood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Malik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the haram bounds. And located right next to the clock tower
Stayed 2 nights in Dec 2024

10/10 Excellent

Essam, toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service
Stayed 4 nights in Dec 2024

10/10 Excellent

Zeenat

Stayed 2 nights in Nov 2024

10/10 Excellent

Kamil, Fulshear

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good hotel that has easy access to the mall with a walkway that leads right to the haram. The hotel rooms are nice but the bathrooms are small and not the cleanest, but I would still recommend the hotel. It’s our 4th visiting for Umrah over 2 years and we have always stayed at this hotel for to the convenience of walking distance to the haram and the mall. If you select half board, the breakfast and lunch options that they offer in the buffet are plentiful.
Stayed 3 nights in Nov 2024

2/10 Terrible

Mohammad

Stayed 4 nights in Nov 2024

10/10 Excellent

Ibrahim

Stayed 3 nights in Dec 2024

10/10 Excellent

Mohammad, Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pepole, clean room, wonderful service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Talaat

Stayed 5 nights in Nov 2024