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Swissôtel Al Maqam Makkah

5.0 star property

Choose dates to view prices

Photo gallery for Swissôtel Al Maqam Makkah

Building design
Family dining
55-inch Smart TV with satellite channels, TV
Restaurant
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar
  • Laundry

Explore the area

Map
King Abdul Aziz Endowment Tower F, Ibrahim Al Khaleel St 21955, Makkah, 21955
  • Abraj Al-Bait Towers
    ‪2 min walk‬
  • Great Mosque of Makkah
    ‪3 min walk‬
  • King Fahad Gate
    ‪5 min walk‬

Room options

Executive Room, 1 Double Bed, City View

  • Sleeps 5
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds (Haram View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Room, 2 Twin Beds (Haram View)

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

55-inch Smart TV with satellite channels, TV

Junior Suite, 1 King Bed

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Kaaba View)

55-inch Smart TV with satellite channels, TV

Junior Suite, 1 King Bed (Kaaba View)

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

55-inch Smart TV with satellite channels, TV

Suite, 1 King Bed

  • Sleeps 5
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds (Partial Kaaba View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Twin Room, 2 Twin Beds (Partial Kaaba View)

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Family Suite, 1 King Bed

City view

Family Suite, 1 King Bed

  • 1012 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, City View

55-inch Smart TV with satellite channels, TV

Junior Suite, 1 King Bed, City View

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Twin Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Twin Room, 2 Twin Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Premier Twin Room, 2 Twin Beds (Kaaba View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Premier Twin Room, 2 Twin Beds (Kaaba View)

  • 431 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Twin Room, 2 Twin Beds, City View

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Twin Room, 2 Twin Beds, City View

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 1 Double Bed (Residential)

Suite, 1 Double Bed (Residential) | Living area | 55-inch Smart TV with satellite channels, TV

Suite, 1 Double Bed (Residential)

  • 1905 sq ft
  • Sleeps 5
  • 1 Double Bed

View all photos for Premier Triple Room, 3 Twin Beds (Kaaba View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Premier Triple Room, 3 Twin Beds (Kaaba View)

  • 431 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Junior Suite, 1 King Bed (Kaaba )

55-inch Smart TV with satellite channels, TV

Junior Suite, 1 King Bed (Kaaba )

  • 829 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 1 Double Bed

City view

Family Suite, 1 Double Bed

  • 1012 sq ft
  • Sleeps 5
  • 1 Double Bed

View all photos for Junior Suite, 1 Double Bed with Sofa bed

55-inch Smart TV with satellite channels, TV

Junior Suite, 1 Double Bed with Sofa bed

  • 829 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 3 Twin Beds (Partial Kaaba view)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Room, 3 Twin Beds (Partial Kaaba view)

  • 344 sq ft
  • Sleeps 4
  • 3 Twin Beds

View all photos for Classic Triple Room, 3 Twin Beds (Haram View)

Hypo-allergenic bedding, in-room safe, desk, free cribs/infant beds

Classic Triple Room, 3 Twin Beds (Haram View)

  • 344 sq ft
  • Sleeps 4
  • 3 Twin Beds

Similar properties

Exterior

Makkah Clock Royal Tower, A Fairmont Hotel

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very Good, (1003)
The price is $662
per night
$800 total
includes taxes & fees
Feb 27 - Feb 28
Makkah Clock Royal Tower, A Fairmont Hotel

About this property

Swissôtel Al Maqam Makkah

5-star hotel in Al Hajlah
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services, and dry cleaning. Housekeeping is available on request.
Swissôtel Al Maqam Makkah offers 1624 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 55-inch Smart televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a library, multilingual staff, and gift shops/newsstands. Concierge services and wedding services can be provided.

Swissôtel Al Maqam Makkah is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Swissôtel Al Maqam Makkah has a restaurant on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Hindi, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: SAR 370 for adults and SAR 185 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Library
  • Shopping mall
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 47 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2016
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in from 6:00 PM - 3:00 AM and 6:00 PM - 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
During Ramadan, the restaurant serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 370 for adults and SAR 185 for children
  • Rollaway bed fee: SAR 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007391

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Swissotel Al Maqam Makkah Hotel Mecca
Swissotel Al Maqam Makkah Hotel
Swissotel Al Maqam Makkah Mecca
Swissotel Al Maqam Makkah
Swissotel Al Maqam Makkah
Swissôtel Al Maqam Makkah Hotel
Swissôtel Al Maqam Makkah Makkah
Swissôtel Al Maqam Makkah Hotel Makkah

Swissôtel Al Maqam Makkah Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 456 out of 771 reviews
Rating 8 - Good. 180 out of 771 reviews
Rating 6 - Okay. 61 out of 771 reviews
Rating 4 - Poor. 24 out of 771 reviews
Rating 2 - Terrible. 50 out of 771 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

abdul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice place to stay for to go to pilgrimage / praying/ food everything's was excellent
Stayed 5 nights in Nov 2024

8/10 Good

Muhammad Faaiq

Traveled with family and small children
Liked: Amenities
Clean and decent size room. Excellent view of full kaaba. Breakfast was decent.
Stayed 3 nights in Nov 2024

10/10 Excellent

Agha Muhammad Aamir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sight view of haram was amazing and the services were excellent overall 10/10 .
Stayed 1 night in Nov 2024

8/10 Good

AFTAB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to haram
Stayed 3 nights in Nov 2024

10/10 Excellent

Kowther

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 4 nights in Oct 2024

10/10 Excellent

Abdullah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really close to Masjid al-Haram and Kaaba, MashaAllah! I have one complain. They do not provide unscented soap and toiletries. It is essential because all the guests are here to perform Umrah or Hajj.
Stayed 3 nights in Oct 2024

8/10 Good

Jihad, East Lansing

Traveled with family
Liked: Staff & service, amenities
The property is very nice. It’s near haram. The staff are very, very helpful. specially, room service The buffet it’s OK, but you can get more options outside for less Price The worst thing is the elevators they need to sell the problem of having more elevators
Stayed 3 nights in Oct 2024

10/10 Excellent

Haleem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Imran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with Kaba view
Stayed 2 nights in Aug 2024

10/10 Excellent

Yousef, Al Kharj

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Oct 2024

10/10 Excellent

Sohail

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very convenient location to haram
Stayed 2 nights in Oct 2024

10/10 Excellent

Muhammad Abid

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked mostly everything. Property should have easy car parking and easy accessibility to local transportation. Odd that they provide a fridge but no microwave.
Stayed 4 nights in Oct 2024

10/10 Excellent

Bassel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with great service and spacious rooms.. i recommend it
Stayed 2 nights in Oct 2024

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our trip was excellent.
Stayed 1 night in Oct 2024

6/10 Okay

Mohamed

Traveled with family and small children, Traveled with family
Disliked: Amenities
Check out other options first
Stayed 6 nights in Oct 2024

10/10 Excellent

Tanim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Excellent location. Very clean. The cleaning stuff and house keeping staff are excellent. The reception staff some were good but a few were rude. One advice is not to get any service that you want to cancel later on. We bought the food and were told we can cancel and get money back at any time. But it was so hard and had to wait till day of checking, and even then one reception lady said rudely “Khalas we have no cash to refund. Go back and come back later”. Of course I fought to get the cash back with a different gentleman in the reception and that took an hour. But the point is some reception staff are good and some are not like the lady who told us to go away despite me asking legitimately for my $1300 back in riyals.
Stayed 6 nights in Oct 2024

10/10 Excellent

Abduljalil, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a umrah visit very convenient walk to the Haram.
Stayed 1 night in Oct 2024

10/10 Excellent

Farad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to haram, great customer service
Stayed 5 nights in Oct 2024

10/10 Excellent

ASMA, Mississauga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I simply love this place... Feel like home
Stayed 3 nights in Oct 2024

8/10 Good

mohammad, KENNER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Oct 2024

10/10 Excellent

Ahmed

Stayed 4 nights in Sep 2024

6/10 Okay

Abdul

Traveled with family
Liked: Amenities
Doesn't give you luxury room vibes,very old furniture, old smelly carpit, have to change multiple elevators from place a to b,
Stayed 3 nights in Oct 2024

6/10 Okay

sohrab

Not at all a 5 star! But best location
Stayed 3 nights in Oct 2024

6/10 Okay

Baset

Stayed 5 nights in Oct 2024

6/10 Okay

Towfiq

Business traveler, Traveled with partner
Didn't get the room that I was promised i.e Room withHaram view.
Stayed 4 nights in Oct 2024