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Novotel Makkah Thakher City

4.0 star property

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Photo gallery for Novotel Makkah Thakher City

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace
Lobby sitting area
Restaurant
Chapel
Executive Room, 1 King Bed | City view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Parking included
  • Housekeeping

Explore the area

Map
Al Andalus District, PO Box 4575, Makkah, Makkah, 24237
  • Great Mosque of Makkah
    ‪2 min drive‬
  • Kaaba
    ‪4 min drive‬
  • Abraj Al-Bait Towers
    ‪4 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room, Multiple Beds

Minibar, in-room safe, desk, laptop workspace

Family Triple Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 646 sq ft
  • City view
  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(7 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Twin Room, Multiple Beds

Minibar, in-room safe, desk, laptop workspace

Family Twin Room, Multiple Beds

  • 646 sq ft
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Multiple Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, Multiple Beds

  • 323 sq ft
  • City view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

8.8 out of 10
Excellent
(15 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room, 3 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Superior Triple Room, 3 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

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About this property

Novotel Makkah Thakher City

4-star hotel in Rie Adhakhir
Along with 3 restaurants, this smoke-free hotel has 3 bars/lounges and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and 24-hour room service. Housekeeping is available on request.
Novotel Makkah Thakher City offers 1461 air-conditioned accommodations with minibars and safes. A pillow menu is available. 55-inch Smart televisions come with satellite channels. Bathrooms include showers, slippers, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. This 4-star property offers access to a business center and 6 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a fitness center, concierge services, and 24-hour room service. Onsite covered self parking is complimentary.

Novotel Makkah Thakher City is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Novotel Makkah Thakher City has 3 restaurants on site.
24-hour room service is available.

Languages

Arabic, English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 120 for adults and SAR 60 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • 6 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 120 for adults and SAR 60 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10002107

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
A car is required for transportation to and from this property

Property is also known as

Novotel Makkah Thaker City
Novotel Makkah Thakher City Hotel
Novotel Makkah Thakher City Makkah
Novotel Makkah Thakher City Hotel Makkah

Novotel Makkah Thakher City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 379 out of 575 reviews
Rating 8 - Good. 104 out of 575 reviews
Rating 6 - Okay. 37 out of 575 reviews
Rating 4 - Poor. 23 out of 575 reviews
Rating 2 - Terrible. 32 out of 575 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Asma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Safatullah

Stayed 4 nights in Mar 2025

2/10 Terrible

Ibrahim

Traveled with partner
Disliked: Staff & service, property conditions & facilities
"Actually, staying at this hotel was one of the worst experiences of my life, and I've traveled all around the world, which forced me to leave the hotel after one day and didn't complete the second paid day for the following reasons: 1. It took a whole hour standing in the hotel reception line just to register and check-in. 2. The staff are extremely exhausted from the workload with not enough staff to match the number of guests. 3. I booked a suite, and in this hotel's concept, a suite is two separate rooms, one is a living room and the other is a bedroom... So, you can't really benefit from staying in a suite, it would have been better if they didn't have suites at all. 4. The bathroom design is very poor, causing water from the shower to stay in the bathroom and sometimes flood into the rooms. 5. The breakfast is not of high quality, and setting up the tables for guests is slow. 6. The parking is full, and outside the hotel, there are no parking spots, so you're always forced to stay in the car searching for a spot. 7. You don't feel that the hotel staff are well-trained, you don't find an answer from one staff member and they send you to another, and so on... Of course, the staff needs training. 8. Luggage drop-off and pickup is very slow. 9. There are some staff members like Sultan and Shaykha, and some hotel staff who have the willingness to help, but you can't give what you don't have."
Stayed 2 nights in Mar 2025

10/10 Excellent

mohammed minhaj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, they should increase the shuttle service to Alharam
Stayed 2 nights in Mar 2025

4/10 Poor

Shahzada

Stayed 3 nights in Mar 2025

10/10 Excellent

BOUBACAR IDRISSA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Sussan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Mar 2025

4/10 Poor

Lula-Abdi

No food. long walk, far etc
Stayed 7 nights in Mar 2025

10/10 Excellent

Mohamedou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worthy
Stayed 7 nights in Mar 2025

6/10 Okay

Abdullah

Traveled with family
Disliked: Staff & service
Stayed 4 nights in Mar 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel but location is not as good as expected
Stayed 2 nights in Mar 2025

10/10 Excellent

I

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good hotel

I liked the regular 30 mins shuttle bus to the haram. The rooms are spacious for 3 people and the beds are super soft to sleep on. They have a lot of amenities such as restaurants and coffee shops within the hotel. However, since I came during Ramadan only a food buffet was available still good. One thing to criticise would be ensuring if you book two rooms that they would be next to each other or even just on the same floor. This happened and they kept on saying come back tomorrow and you will get the room next to your family. Day two I just gave up asking to change rooms because one staff member was say yes then the next would say no.
Stayed 6 nights in Mar 2025

10/10 Excellent

Adham

Stayed 1 night in Mar 2025

2/10 Terrible

Mohammad

Disliked: Staff & service
Despite making prior request for an early check-in after a long flight from Canada, your hotel staff were terrible at the reception. They denied me early checkin and told me to just come back later.
Stayed 1 night in Mar 2025

4/10 Poor

hadda

Traveled with family
Liked: Cleanliness, property conditions & facilities
Upon arrival I was expecting to find an airport shuttle as advertised on Expedia, and it was actually the only criteria of selection I used to choose this hotel, few days prior to my arrival I tried reaching out the hotel both by email and WhatsApp to ask for details and confirmation, and never got any reply . I have spent an extra 250SR for the taxi , the advertisement on your website showing there s a shuttle provided is false and deceitful. Please rectify it the hotel had only one place for breaking fast and no F&B is around with immediate access. Taxis are very difficult to find .Thanks
Stayed 2 nights in Mar 2025

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The transportation was convenient except on my last day. The buses did not return to the hotel and we were asked to take a taxi. But overall good experience. will stay here again.
Stayed 4 nights in Feb 2025

6/10 Okay

Samir

Traveled with group
Liked: Cleanliness, property conditions & facilities
No one ever answered the phone. Not reception, room service etc. Also the location isn’t great. It’s in the middle of nowhere and there’s nothing to eat around. Plus the bus drops you off at Marwa, which is the side of the masjid that has no stores either. So the only convenient place to eat is the hotel, which becomes prohibitively expensive. Book a hotel on the north side of the masjid. More worth the money.
Stayed 4 nights in Mar 2025

10/10 Excellent

Luqman

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel Thaker Makkah is within walking distance of Masjid Al-Haram, taking around 20 minutes. The hotel does not offer self-service laundry, and the available alternatives are quite expensive, which seems to be a common trend in KSA. Overall, the experience is good, and the staff is courteous, though they appeared overwhelmed during check-in, leading to a queue time of around 15 minutes
Stayed 4 nights in Mar 2025

10/10 Excellent

hussein

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Yasir

Stayed 3 nights in Mar 2025

2/10 Terrible

A

Stayed 3 nights in Mar 2025

10/10 Excellent

Amir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 7 nights in Mar 2025

8/10 Good

Bai mass

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 12 nights in Mar 2025

10/10 Excellent

Trade

Stayed 1 night in Mar 2025

4/10 Poor

Ali

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Absolutely awful location. No where close by to dine staff beyond incompetent consistently giving incorrect and contradictory advice. Would never stay here again!
Stayed 4 nights in Mar 2025