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Novotel Makkah Thakher City

4.0 star property

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Photo gallery for Novotel Makkah Thakher City

Superior Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk
Exterior
Executive Room, 1 King Bed | City view
Lobby sitting area
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • 24/7 front desk
  • Parking included
  • Housekeeping

Explore the area

Map
Al Andalus District, PO Box 4575, Makkah, Makkah, 24237
  • Great Mosque of Makkah
    ‪2 min drive‬
  • Kaaba
    ‪4 min drive‬
  • Abraj Al-Bait Towers
    ‪4 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Junior Suite, 1 King Bed

  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • City view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room, Multiple Beds

1 bedroom, minibar, in-room safe, desk

Family Triple Room, Multiple Beds

  • City view
  • 646 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • City view
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Twin Room, Multiple Beds

1 bedroom, minibar, in-room safe, desk

Family Twin Room, Multiple Beds

  • City view
  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Room, 1 King Bed

  • City view
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Multiple Beds

1 bedroom, minibar, in-room safe, desk

Superior Room, Multiple Beds

  • City view
  • 323 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • City view
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Triple Room, 3 Twin Beds

1 bedroom, minibar, in-room safe, desk

Superior Triple Room, 3 Twin Beds

  • City view
  • 323 sq ft
  • Sleeps 3
  • 3 Twin Beds

Similar properties

Exterior

voco Makkah by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, (333)
$60 nightly
The price is $60 total
includes taxes & fees
voco Makkah by IHG

About this property

Novotel Makkah Thakher City

4-star Makkah hotel close to Great Mosque of Makkah
Along with 3 restaurants, this smoke-free hotel has 3 bars/lounges and a fitness center. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and 24-hour room service. Housekeeping is available on request.
Novotel Makkah Thakher City offers 1461 air-conditioned accommodations with minibars and safes. A pillow menu is available. 55-inch Smart televisions come with satellite channels. Bathrooms include showers, slippers, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. This 4-star property offers access to a business center and 6 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a fitness center, concierge services, and 24-hour room service. Onsite covered self parking is complimentary.

Novotel Makkah Thakher City is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Novotel Makkah Thakher City has 3 restaurants on site.
24-hour room service is available.

Languages

Arabic, English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 120 for adults and SAR 60 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • In-room crib
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Business services

  • 6 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 6:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 120 for adults and SAR 60 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10002107

We should mention

Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
A car is required for transportation to and from this property

Property is also known as

Novotel Makkah Thaker City
Novotel Makkah Thakher City Hotel
Novotel Makkah Thakher City Makkah
Novotel Makkah Thakher City Hotel Makkah

Novotel Makkah Thakher City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 376 out of 571 reviews
Rating 8 - Good. 103 out of 571 reviews
Rating 6 - Okay. 37 out of 571 reviews
Rating 4 - Poor. 23 out of 571 reviews
Rating 2 - Terrible. 32 out of 571 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Traveled with family
Liked: Property conditions & facilities, room comfort
Hotel was nice. Reaching front desk or reception was impossible through the phone. Had to physically go down to find a staff
Stayed 5 nights in Mar 2025

6/10 Okay

ISLAM

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Poor staff experience. Inconvenient location.
Stayed 4 nights in Mar 2025

8/10 Good

Hassan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean beds and everything is modern the only 2 negatives is that the bathroom doesn’t have ventilation so it would smell and stay foggy and the shuttle bus isn’t the best but it works
Stayed 5 nights in Mar 2025

8/10 Good

Rustum

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is about a 20-minute drive from the Kaaba, where cars must stop. It’s in a developing area of Makkah with few large buildings like Novotel, though construction is ongoing. There are some smaller buildings with shops and restaurants nearby, but taxis are still the best way to reach them. The hotel has a 24/7 barbershop, is fully wheelchair accessible, and consists of multiple large towers, dominating the landscape in early 2025. Shuttle buses run to and from the hotel, but taking a taxi offers more flexibility. The distance can be inconvenient if you need frequent trips to the Kaaba, especially for those with mobility issues or requiring frequent hotel access for supplies or restrooms. However, if you plan to stay at the Kaaba for several hours before returning, the location works well. As for the hotel, Tower 1/2 has the reception staff for checking in and out or talking in person to a staff member. The only real issue I found within the newly built hotel and rooms was that the shower area drained very slowly and was missing half the door. That sounds more drastic then it was but I am sure they can fix it if you tell them as I saw workers there on call for fixing hotel issues like any electrical or plumbing work. I had 2 rooms so I didn’t even bother calling in to get the shower area sorted and fixed. They also have a dining/restaurant on one of the floors and it’s a bit expensive but still somewhat manageable. Best to get the food package if staying for few days.
Stayed 3 nights in Mar 2025

10/10 Excellent

Asim

Comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful stayc
Stayed 1 night in Mar 2025

10/10 Excellent

Kenana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Nasir

Stayed 2 nights in Feb 2025

10/10 Excellent

jameel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

N

Liked: Amenities
Excellent hotel
Stayed 3 nights in Feb 2025

2/10 Terrible

Yasser

Disliked: Cleanliness, staff & service, property conditions & facilities
It was my first time staying at Novotel, terrible customer service. They never answer the phone at the reception desk, it rings for half an hour and no one picks up. When you ask them to bring you something it takes them forever to do it. Most importantly the commute to the haram is very hard, you change two buses to get there (you need around 40 minutes to get to the haram the bus parks so far and you walk for a long distance), and the bus is not always available it's not there for most of the day (even though in their discription it says the bus is 24 hours) I wanted to cancel my stay but they won't refund me because i booked through expedia .. reconsider before booking
Stayed 2 nights in Feb 2025

10/10 Excellent

Najiullah

Stayed 4 nights in Feb 2025

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended
Stayed 7 nights in Feb 2025

10/10 Excellent

Osman

Stayed 4 nights in Feb 2025

10/10 Excellent

osman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2025

10/10 Excellent

saleha, London

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and its location puts you a bit away from Haram Makki, but if you are willing to have a driver set up to take you back and forth (which is at most once a day) then you are golden. The rates are very reasonable, I booked through Expedia and my trip was very last minute. Amazing service. They also ha e a very good shuttle service, but we mostly used cabs.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lemar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 3 nights in Feb 2025

10/10 Excellent

shahid m.

Stayed 1 night in Feb 2025

10/10 Excellent

N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful! Thank you, Rayan, for your excellent customer service—I truly appreciate it.
Stayed 4 nights in Feb 2025

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

8/10 Good

obedulla

Stayed 5 nights in Feb 2025

10/10 Excellent

Ajmal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Md Istiaque

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lobby area, good variety of food, excellent room conditions, staff service wonderful
Stayed 2 nights in Feb 2025

10/10 Excellent

MUNIR

Stayed 1 night in Feb 2025

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025