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Makkah Clock Royal Tower, A Fairmont Hotel

5.0 star property

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Photo gallery for Makkah Clock Royal Tower, A Fairmont Hotel

Exterior
Junior Suite, Haram | 1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar
Coffee/tea maker, eco-friendly cleaning products
Grand Suite, 1 King Bed with Sofa bed (Kaaba) | 1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar
Residential Suite Haram | 1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Gym
  • Free WiFi

Explore the area

Map
King Abdul Aziz Endownment, Abraj Al Bait Complex PO Box 762, Makkah, 21955
  • Great Mosque of Makkah
    ‪3 min walk‬
  • Abraj Al-Bait Towers
    ‪3 min walk‬
  • Kaaba
    ‪6 min walk‬

Room options

View all photos for Signature Suite, 2 Bedrooms Haram View

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Signature Suite, 2 Bedrooms Haram View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Suite, 1 King Bed (Residential - Kaaba)

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Suite, 1 King Bed (Residential - Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, City View (Residential)

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Suite, 2 Twin Beds, City View (Residential)

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Twin Beds (Residential - Haram)

Suite, 2 Twin Beds (Residential - Haram) | 1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Suite, 2 Twin Beds (Residential - Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Twin Beds (Residential - Kaaba)

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Suite, 2 Twin Beds (Residential - Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Twin Room, 2 Twin Beds (Kaaba)

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Signature Twin Room, 2 Twin Beds (Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds (Haram)

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Studio, 2 Twin Beds (Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds (Kaaba)

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Studio, 2 Twin Beds (Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds, City View

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Studio, 2 Twin Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Triple Room, 3 Twin Beds, City View

Triple Room, 3 Twin Beds, City View | 1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Triple Room, 3 Twin Beds, City View

  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Fairmont, Twin Room, 2 Twin Beds, City View

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Fairmont, Twin Room, 2 Twin Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Twin Room, Accessible, City View

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Fairmont, Twin Room, Accessible, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Junior Suite, City View

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Fairmont Gold, Junior Suite, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Kaaba)

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Junior Suite, 1 King Bed (Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Presidential suite Kaaba View

Presidential suite Kaaba View | Living area | 32-inch LCD TV with satellite channels, TV

Presidential suite Kaaba View

  • Sleeps 4
  • 1 King Bed

View all photos for Residential Suite Quad Haram Multiple Beds

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Residential Suite Quad Haram Multiple Beds

  • Sleeps 4
  • 4 Twin Beds

View all photos for Fairmont Gold, Executive Suite, 1 King Bed with Sofa bed, City View

View from room

Fairmont Gold, Executive Suite, 1 King Bed with Sofa bed, City View

  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds, City View

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Fairmont Gold, Twin Room, 2 Twin Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Room, 1 King Bed, City View

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Fairmont, Room, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds (Haram)

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Deluxe Twin Room, 2 Twin Beds (Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Suite, 2 Bedrooms (Kaaba)

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Signature Suite, 2 Bedrooms (Kaaba)

  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Residential Suite Haram

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Residential Suite Haram

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Haram)

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Deluxe Room, 1 King Bed (Haram)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Haram

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Junior Suite, Haram

  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Junior Suite, Haram

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Fairmont Gold, Junior Suite, Haram

  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Junior Suite, Kaaba View

View from room

Fairmont Gold, Junior Suite, Kaaba View

  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Signature Suite, Haram View

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Fairmont Gold, Signature Suite, Haram View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Signature Suite, Kaaba View

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Fairmont Gold, Signature Suite, Kaaba View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds, Haram View

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Fairmont Gold, Twin Room, 2 Twin Beds, Haram View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Duplex, 2 Bedrooms (Haram)

Duplex, 2 Bedrooms (Haram) | 1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Duplex, 2 Bedrooms (Haram)

  • Sleeps 6
  • 1 Double Bed

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds

1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Fairmont Gold, Twin Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Grand Suite, 1 King Bed with Sofa bed (Kaaba)

Grand Suite, 1 King Bed with Sofa bed (Kaaba) | 1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Grand Suite, 1 King Bed with Sofa bed (Kaaba)

  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Duplex (Suite Twin Kaaba)

Duplex (Suite Twin Kaaba) | 1 bedroom, hypo-allergenic bedding, Select Comfort beds, minibar

Duplex (Suite Twin Kaaba)

  • Sleeps 4
  • 2 King Beds

View all photos for Royal Suite, Multiple Beds

Royal Suite, Multiple Beds | View from room

Royal Suite, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Similar properties

Building design

Swissôtel Makkah

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.4 out of 5, Excellent, (1001)
$161 nightly
The price is $161 total
includes taxes & fees
Swissôtel Makkah

About this property

Makkah Clock Royal Tower, A Fairmont Hotel

5-star Makkah hotel, connected to a shopping center in Al Hajlah
This hotel features 10 restaurants, a fitness center, and a snack bar/deli. WiFi in public areas is free. Additionally, a conference center, a complimentary children's club, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Makkah Clock Royal Tower, A Fairmont Hotel offers 1650 accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations have separate sitting areas. Beds feature Select Comfort mattresses. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Makkah hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology.
Dining is available at one of the hotel's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. Business amenities at this 5-star property consist of a business center, 10 meeting rooms, and limo/town car service. Event facilities measuring 23379 square feet (2172 square meters) include a conference center. This Art Deco hotel also offers a fitness center, spa services, and a library. Concierge services and wedding services can be provided. Parking is available onsite for a surcharge.

Makkah Clock Royal Tower, A Fairmont Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Atyaf - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Aja - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Open select days.
The Grill - This steakhouse serves breakfast, lunch, and dinner. Open select days.
Mazaq - This café serves breakfast, lunch, dinner, and light fare. Open daily.
Al Dar - This bistro specializes in Middle Eastern cuisine. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, Hindi, Indonesian, Swahili, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (SAR 250 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 140 for adults and SAR 70 for children
  • 10 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Aja
  • Al Dar
  • Atyaf
  • Mazaq
  • The Grill

Things to do

  • Art gallery
  • Designer stores
  • Free children's club
  • Gym
  • Library
  • Shopping mall

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (23,379 square feet of space)

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 60 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
During Ramadan the property serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 250.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 140 for adults and SAR 70 for children
  • Fee for in-room wireless internet: SAR 0 per day (rates may vary)
  • Valet parking fee: SAR 250 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007336

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Clock Royal Tower Fairmont Hotel
Fairmont Hotel Clock Tower Makkah
Makkah Clock Royal Tower Fairmont Hotel Mecca
Makkah Clock Royal Tower Fairmont Mecca
Makkah Clock Tower Fairmont Hotel
Makkah Royal Clock Tower Fairmont Hotel
Makkah Royal Tower
Royal Clock Tower Makkah Fairmont Hotel
Fairmont Makkah Clock Royal Tower
Makkah Clock Royal Tower A Fairmont Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Makkah
Makkah Clock Royal Tower, A Fairmont Hotel Hotel Makkah

Makkah Clock Royal Tower, A Fairmont Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 625 out of 1001 reviews
Rating 8 - Good. 177 out of 1001 reviews
Rating 6 - Okay. 82 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 77 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience. Wish the locals weren’t as arrogant. Being a Muslim from a different country doesn’t make us any less.
Stayed 5 nights in Feb 2025

2/10 Terrible

ahmad, centreville

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 3 nights in Feb 2025

10/10 Excellent

Ibsar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Faris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2025

10/10 Excellent

Abdulrahman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Ahlam, NY

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
My favorite hotel in Makkah
Stayed 2 nights in Mar 2025

10/10 Excellent

tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Makkah Clock Royal Tower (FAIRMONT HOTEL)! The room service and staff were attentive and very helpful. My room was clean and specious. One negative thing was that the bathroom shower handle didn’t work properly! The breakfast had various dishes to select from; it was absolutely delicious. Walking distance to kabba was the most convenient reason I had chosen to stay here and it was worth it. I would stay at this hotel again and recommend it to my family and friends.
Stayed 3 nights in Feb 2025

10/10 Excellent

mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience ..can keep more staff at reception to check in ..
Stayed 2 nights in Feb 2025

10/10 Excellent

Sana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service overall was impeccable. The staff were always polite and quick to assist with any requests. From the moment I checked in, I felt welcomed and well taken care of.
Stayed 2 nights in Feb 2025

10/10 Excellent

Rabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

NASER, Richardson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great satff from A to Z, great customer service, very clean rooms, easy access to everything, polite staff and the room service people are super helpful!!!
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Asma

Liked: Cleanliness, staff & service, property conditions & facilities

Great stay!

I recently stayed at the Makkah Clock Royal Tower, A Fairmont Hotel, and it was an amazing experience. The highlight for me was the Haram View Suite, the view was simply breathtaking. Waking up to such a view was truly special. The breakfast offered a wide variety of delicious options, and it was a great way to start the day. The customer service was impeccable, staff were attentive, friendly, and made sure every need was met. The overall atmosphere was luxurious and welcoming. I highly recommend this hotel to anyone visiting Makkah. I’ll definitely be staying here again on my next trip, In sha Allah.
Stayed 3 nights in Feb 2025

8/10 Good

Razi

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The curtains in the room not working
Stayed 6 nights in Jan 2025

8/10 Good

Nurcan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Staff very friendly- however hotel needs some upgrades example lift system is confusing and long waiting time also some of the display doesn’t work Hotel looks very close to the haram but due the set up with the lifts and connected to the mall extremely busy Further rooms and bathrooms very small 3 bedroom room is like a 2 bedroom with an additional bed
Stayed 5 nights in Feb 2025

10/10 Excellent

Fahmid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont Gold is excellent. Had Kaaba View suite... unbelievably good... sat by the windows for hours staring.
Stayed 3 nights in Feb 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

2/10 Terrible

tamana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Umayr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

2/10 Terrible

faiza

Disliked: Staff & service
i paid for breakfast and they said i never paid for it
Stayed 2 nights in Feb 2025

10/10 Excellent

Mashael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Rukaya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Saad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, elegant, luxurious, five star, and very convenient for the Haram. Customer service from the minute you arrive until you leave is top notch.
Stayed 4 nights in Dec 2024

8/10 Good

Mochamad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very nice, close to masjid Haram. Also many shops are available at the ground floor. Most utilities and services are very good. I enjoyed my stay here. Just one minus, I smelled tobacco very frequent in the room. Not sure where it came from. Other than that, this hotel is good from check-in, breakfast, shoppinf, prayer, etc.
Stayed 3 nights in Feb 2025