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Makkah Clock Royal Tower, A Fairmont Hotel

5.0 star property

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Photo gallery for Makkah Clock Royal Tower, A Fairmont Hotel

Exterior
Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe
Residential Suite Haram | Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe
Junior Suite, Haram | Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe
Coffee/tea maker, eco-friendly cleaning products

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Parking available
  • Gym
  • Free WiFi

Explore the area

Map
King Abdul Aziz Endownment, Abraj Al Bait Complex PO Box 762, Makkah, 21955
  • Great Mosque of Makkah
    ‪6 min walk‬
  • Abraj Al-Bait Towers
    ‪6 min walk‬
  • Kaaba
    ‪7 min walk‬

Room options

View all photos for Signature Suite, 2 Bedrooms Haram View

32-inch LCD TV with satellite channels, TV

Signature Suite, 2 Bedrooms Haram View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Suite, 1 King Bed (Residential - Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 1 King Bed (Residential - Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Twin Beds, City View (Residential)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Twin Beds, City View (Residential)

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Twin Beds (Residential - Haram)

Suite, 2 Twin Beds (Residential - Haram) | Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Suite, 2 Twin Beds (Residential - Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite, 2 Twin Beds (Residential - Kaaba)

32-inch LCD TV with satellite channels, TV

Suite, 2 Twin Beds (Residential - Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Twin Room, 2 Twin Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Twin Room, 2 Twin Beds (Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Twin Beds (Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Studio, 2 Twin Beds (Kaaba)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio, 2 Twin Beds, City View

City view

Studio, 2 Twin Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Triple Room, 3 Twin Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Triple Room, 3 Twin Beds, City View

  • City view
  • Sleeps 4
  • 3 Twin Beds

View all photos for Fairmont, Twin Room, 2 Twin Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Twin Room, 2 Twin Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Twin Room, Accessible, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont, Twin Room, Accessible, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont Gold, Junior Suite, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Junior Suite, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed (Kaaba)

  • Sleeps 4
  • 1 King Bed

View all photos for Presidential suite Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Presidential suite Kaaba View

  • Sleeps 4
  • 1 King Bed

View all photos for Residential Suite Quad Haram Multiple Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Residential Suite Quad Haram Multiple Beds

  • Sleeps 4
  • 4 Twin Beds

View all photos for Fairmont Gold, Executive Suite, 1 King Bed with Sofa bed, City View

Fairmont Gold, Executive Suite, 1 King Bed with Sofa bed, City View | Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Executive Suite, 1 King Bed with Sofa bed, City View

  • City view
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds, City View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds, City View

  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Fairmont, Room, 1 King Bed, City View

City view

Fairmont, Room, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Twin Room, 2 Twin Beds (Haram)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Signature Suite, 2 Bedrooms (Kaaba)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Signature Suite, 2 Bedrooms (Kaaba)

  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Residential Suite Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Residential Suite Haram

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Haram)

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed (Haram)

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Haram

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Junior Suite, Haram

  • Sleeps 4
  • 1 Double Bed

View all photos for Fairmont Gold, Junior Suite, Haram

View from room

Fairmont Gold, Junior Suite, Haram

  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Junior Suite, Kaaba View

View from room

Fairmont Gold, Junior Suite, Kaaba View

  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Gold, Signature Suite, Haram View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Haram View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Signature Suite, Kaaba View

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Signature Suite, Kaaba View

  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

Duplex, 2 Bedrooms (Haram)

  • Sleeps 6
  • 1 Double Bed

View all photos for Fairmont Gold, Twin Room, 2 Twin Beds

Hypo-allergenic bedding, Select Comfort beds, minibar, in-room safe

Fairmont Gold, Twin Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

Grand Suite, 1 King Bed with Sofa bed (Kaaba)

  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

Duplex (Suite Twin Kaaba)

  • Sleeps 4
  • 2 King Beds

View all photos for Royal Suite, Multiple Beds

Royal Suite, Multiple Beds | View from room

Royal Suite, Multiple Beds

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

Makkah Clock Royal Tower, A Fairmont Hotel

5-star Makkah hotel, connected to a shopping center in Al Hajlah
This hotel features 10 restaurants, a health club, and a snack bar/deli. WiFi in public areas is free. Additionally, a conference center, a complimentary children's club, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Makkah Clock Royal Tower, A Fairmont Hotel offers 1650 accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations have separate sitting areas and include sofa beds. Beds feature Select Comfort mattresses. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Makkah hotel provides wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a health club.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including reflexology.
Dining is available at one of the hotel's 10 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. Business amenities at this 5-star property consist of a business center, 10 meeting rooms, and limo/town car service. Event facilities measuring 23379 square feet (2172 square meters) include a conference center. This Art Deco hotel also offers a health club, spa services, and a library. Concierge services and wedding services can be provided. Parking is available onsite for a surcharge.

Makkah Clock Royal Tower, A Fairmont Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Atyaf - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Aja - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
The Grill - This steakhouse serves dinner only. Open select days.
Mazaq - This café serves light fare only.
Al Dar - This bistro specializes in Middle Eastern cuisine. Open select days.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, Filipino, French, Hindi, Indonesian, Swahili, Turkish, Urdu

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (SAR 250 per day)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 140 for adults and SAR 70 for children
  • 10 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Aja
  • Al Dar
  • Atyaf
  • Mazaq
  • The Grill

Things to do

  • Art gallery
  • Designer stores
  • Free children's club
  • Health club
  • Library
  • Shopping mall

Family friendly

  • Children's games
  • Free children's club
  • In-room crib
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (23,379 square feet of space)

Spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Reflexology
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 60 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress
  • Sofa bed

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
During Ramadan the property serves sahur (pre-dawn meal) and iftar (evening meal) according to local custom.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 250.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 140 for adults and SAR 70 for children
  • Fee for in-room wireless internet: SAR 0 per day (rates may vary)
  • Valet parking fee: SAR 250 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: SAR 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007336

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Clock Royal Tower Fairmont Hotel
Fairmont Hotel Clock Tower Makkah
Makkah Clock Royal Tower Fairmont Hotel Mecca
Makkah Clock Royal Tower Fairmont Mecca
Makkah Clock Tower Fairmont Hotel
Makkah Royal Clock Tower Fairmont Hotel
Makkah Royal Tower
Royal Clock Tower Makkah Fairmont Hotel
Fairmont Makkah Clock Royal Tower
Makkah Clock Royal Tower A Fairmont Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Hotel
Makkah Clock Royal Tower, A Fairmont Hotel Makkah
Makkah Clock Royal Tower, A Fairmont Hotel Hotel Makkah

Makkah Clock Royal Tower, A Fairmont Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 620 out of 1006 reviews
Rating 8 - Good. 182 out of 1006 reviews
Rating 6 - Okay. 84 out of 1006 reviews
Rating 4 - Poor. 42 out of 1006 reviews
Rating 2 - Terrible. 78 out of 1006 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

CHAUDHARY

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was so good very close to haram
Stayed 2 nights in Jan 2025

10/10 Excellent

Zantiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl lift
Stayed 3 nights in Jan 2025

4/10 Poor

Dina

Disliked: Staff & service
The service was so bad they have a big problem with customer service like room service restaurant service
Stayed 4 nights in Jan 2025

8/10 Good

Layana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

2/10 Terrible

HALIMA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's like motel very discomfort bed bathroom are s

Stayed 3 nights in Jan 2025

6/10 Okay

Wajeeha

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall it was a good experience. But housekeeper tended to our room for upper 1/5 days we were there which led to a lack in towel and water. Very frustrating when you have a 5 month old who needs filtered water for baby formula and creates a messy room.
Stayed 4 nights in Jan 2025

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

2/10 Terrible

HALIMA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location it's very closed to haram but very bad room beds are not comfortable at all. Bathroom are small like motels. I found broken refrigerator safe and toilet are not flashing i have to call times horrible service.
Stayed 3 nights in Jan 2025

6/10 Okay

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
مطله على الكعبه لكن بالواقع مطله على البلكونه الغير قابله للدخول
Stayed 1 night in Jan 2025

10/10 Excellent

Rayes

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 3 nights in Jan 2025

10/10 Excellent

Mostafa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location can’t get better. Great breakfast.
Stayed 5 nights in Jan 2025

10/10 Excellent

usama

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
All amazing Except the elevators that need to wait alot of time
Stayed 1 night in Jan 2025

10/10 Excellent

Kadejeh

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay very accessible
Stayed 1 night in Nov 2024

10/10 Excellent

Anvarjon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are coming for Umrah or Hajj, this is the best place to stay! Building is almost connected to Al Haram gates 89-90. The only small issue is the elevators. They are a bit confusing. But I learned within a day and was fine navigating this labyrinth of a building. It is huge and it is marvellous! Breakfast buffet was exceptionally good. You just feel the upscale atmosphere and luxury everywhere. Would definitely recommend and would stay again! Haram view is a room where you see Al Haram from a distance as a whole and Kaaba view is lower floors with the view focused on the Holy Kaaba.
Stayed 3 nights in Jan 2025

10/10 Excellent

Siti Khadijah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just WOW! The staffs are the super plus point. Excellent service!
Stayed 3 nights in Jan 2025

10/10 Excellent

abdu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Rayes

Liked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Bahaa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Shegufta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Location and hotel amenities were great. I did not find the staff to be very helpful because I called the hotel multiple times before I arrived to confirm my reservation and no one on call could confirm it for me. They asked me to email them, but I had already emailed them and got no response back.
Stayed 1 night in Jan 2025

8/10 Good

Tineka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent as it had direct access to and a beautiful clear view of the Kaaba. Unfortunately, with the exception of salads, the hotel restaurants did not have a significant number of vegan options.
Stayed 2 nights in Jan 2025

2/10 Terrible

Gul

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confusing to find the right way.
Stayed 1 night in Jan 2025

2/10 Terrible

Wafa Nassir

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Housekeeping don't come till u call many many times Room services takes up to 2 hrs for very simple request The room is extremely expensive for its size
Stayed 6 nights in Dec 2024

10/10 Excellent

eva

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jan 2025

10/10 Excellent

Suman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feedback

Over all an excellent stay. Breakfast buffet was the best. About the room: -booking mentioned partially view, unfortunately it was less than a partial view, i would sell the room as partial view. The Kaaba was not in view, the haram outer space was. Room amenities are good, but for a booking of 4, only 2 toileteires were given. we had to keep asking for refills. the staff and reception staff all were very nice and polite and helpful. they also offered wheel chair for my mother. Samir, hafiz, hussain- servers from Atayaf restaurant were extremely on point and good. they offered us special Karak Chai and went above and beyond to set up the table for my older parents. highly recommend these 3 for employee of the year awards, donot loose them!
Stayed 2 nights in Dec 2024