2/10 Terrible
Jessica, Houston
Jan 14, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked this property for my son and his girlfriend who happened to get stranded in the area bc of the winter storm Jan. 2025.
Being from the Houston, TX area, 21 years of age and not knowing the least bit about driving on ice/snow..I knew I just wanted them safe.
Within minutes, I get a call from them( my son & girlfriend) telling me the lady at the front desk was very rude.
Their toilet was clogged and my son wanted a plunger to unclog it, instead of just calling for maintenance. The front desk lady told them to go to Walmart. - If they would have wrecked driving in those conditions bc this hotel would not address simple maintenance issues- I would have sued.
This same lady would later make comments directly to them referring to why they were still at the hotel.
My son is Mexican & American Indian Choctaw MOWA. My son's girlfriend is black...would it be just a hunch to think that this woman could have just been racist.
Holiday Inn- do something about your front desk! They are rude!
Jessica
Stayed 2 nights in Jan 2025