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The Inn At Mazatlan

3.5 star property

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Photo gallery for The Inn At Mazatlan

Deluxe Room | Terrace/patio
Exterior
Lobby
2 outdoor pools, pool umbrellas, sun loungers
Luxury Suite, Ocean View | Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Hot Tub
  • Bar
  • All inclusive
  • Breakfast available
  • Pool

Explore the area

Map
Avenida Camaron Sabalo 6291, Zona Dorada, Mazatlán, SIN, 82110
  • Playa Brujas
    ‪5 min walk‬
  • Punta Camaron Beach
    ‪11 min walk‬
  • El Cid Country Club Golf Course
    ‪18 min walk‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe Room

  • 388 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Partial Ocean View

Junior Suite, Partial Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Suite, Partial Ocean View

  • 667 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Suite, Ocean View

  • 603 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, City View

Junior Suite, City View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Suite, City View

  • 474 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Studio Suite, Oceanfront

Junior Studio Suite, Oceanfront | In-room safe, blackout drapes, iron/ironing board, free WiFi

Junior Studio Suite, Oceanfront

  • 667 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite, 1 Bedroom, Oceanfront

  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Luxury Suite, Ocean View

Luxury Suite, Ocean View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Luxury Suite, Ocean View

  • 635 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Double Room Standard With Partial Sea View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Double Room Standard With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Suite Luxury With Sea View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Quadruple Suite Luxury With Sea View

  • Sea view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite Junior With Partial Sea View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Side Sea View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite Junior With Side Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Street View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite Junior With Street View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Sea View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Quadruple Suite Classic With Sea View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Quadruple Suite Classic With Sea View

  • Sea view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

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About this property

The Inn At Mazatlan

3.5-star hotel in Zona Dorada
Spend the day catching some rays at the beach, relaxing by one of The Inn At Mazatlan's 2 outdoor swimming pools, or pampering yourself at the full-service spa.
The Inn At Mazatlan offers 177 air-conditioned accommodations, which are accessible via exterior corridors and feature espresso makers and safes. Rooms open to balconies. Accommodations at this 3.5-star hotel have kitchens with microwaves. Bathrooms include showers.

This Mazatlán hotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

2 outdoor swimming pools and 5 hot tubs are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Paradise Spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath and a sauna.

The spa is open select days. Children under 15 years old are not allowed in the spa without adult supervision.

Some rates at The Inn At Mazatlan are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Inn At Mazatlan features 2 outdoor swimming pools and 5 hot tubs. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers spa services, a terrace, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Inn At Mazatlan is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
Papagayo Restaurant - This beachfront restaurant specializes in Regional cuisine. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at The Inn At Mazatlan are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site
  • Self parking on site (MXN 50 per day)
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:30 AM to noon for a fee: MXN 248 to 338 for adults and MXN 124 to 169 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Papagayo Restaurant

Things to do

  • 2 outdoor pools
  • 5 spa tubs
  • Full-service spa
  • Shopping
  • Windsurfing

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 16 floors
  • 4 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Kitchen
  • Limited room service
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 248 to 338 for adults, and MXN 124 to 169 for children
  • Self parking fee: MXN 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Name change requests on reservations will not be accommodated.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 15 years old are not allowed in the spa without adult supervision

Property is also known as

Inn Mazatlan
Mazatlan Inn
The Inn At Mazatlan Hotel Mazatlan
The Inn At Mazatlan Hotel
The Inn At Mazatlan Mazatlán
The Inn At Mazatlan Hotel Mazatlán

The Inn At Mazatlan Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 461 out of 1002 reviews
Rating 8 - Good. 273 out of 1002 reviews
Rating 6 - Okay. 136 out of 1002 reviews
Rating 4 - Poor. 68 out of 1002 reviews
Rating 2 - Terrible. 64 out of 1002 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The concierge was very helpful and courteous to our needs. They were always willing to help, greet you and make sure everything was going smooth.
Stayed 4 nights in Oct 2024

8/10 Good

paulo

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Muy agradable estancia, muy amable el personal.
Stayed 3 nights in Nov 2024

8/10 Good

MARIA

Traveled with family
Liked: Cleanliness, staff & service
Firstly, I just want to say that the staff at this property were so friendly & helpful. The restaurant/pool staff always made sure we had exactly what we wanted and checked on us frequently. The bellhops were quick to help w/luggage, groceries & calling for transportation. We read that the area was noisy so we expected that! Take ear plugs! It wasn't every night but on the weekends you could hear the cars on the street. All in all it wasn't too bad & in no way affected our stay. The property itself was clean. We felt VERY safe. The one downside was the smaller restaurant out by the pool was not open. Somewhat of a let down as we were hoping to get some lunch out there by the pool. Regarding the rooms, we had a 1 bedroom ocean front. The view was amazing. The room was cleaned and fresh every day. We appreciated that!! It is in need of an upgrade. Everything is a bit outdated. Even something as easy as newer kitchen appliances, cook ware, couch... small things make a huge difference. A huge shout out to Juan at Papagayo!! he was amazing and took care of all our drink needs. Also, the restaurant is great!
Stayed 8 nights in Oct 2024

6/10 Okay

Juan Carlos

Traveled with family
Liked: Staff & service
The location was excellent, the beach was good. The hotel is old and has a lot of issues, the pillows smell like humid. The AC is very noisy.
Stayed 4 nights in Oct 2024

6/10 Okay

Sandra P

Traveled with partner
The coffee maker and iron didn't work, and they never changed them for me.
Stayed 3 nights in Oct 2024

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness
Good location in Mazatlan. Hotel is very dated. Big rooms but, musty smell. Pillows had a very strong smell like they were left in the washer for days. Air conditioner was very loud. Took two visits from the repairman guy to get it to work. Awful noise never was fixed.
Stayed 4 nights in Oct 2024

10/10 Excellent

Judith

Liked: Cleanliness, amenities
LOCATION
Stayed 4 nights in Oct 2024

10/10 Excellent

Luz

Liked: Cleanliness
Stayed 2 nights in Sep 2024

10/10 Excellent

MARTIN R

Stayed 6 nights in Aug 2024

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option to stay at Mazatlan !
Stayed 2 nights in Aug 2024

10/10 Excellent

Sergio, Bellflower

Stayed 2 nights in Aug 2024

10/10 Excellent

MARTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, clean, relaxing.
Stayed 2 nights in Aug 2024

10/10 Excellent

Rafaela

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Aug 2024

10/10 Excellent

ZEIDA MARÍA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Richard, Bakersfield

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach at this hotel was safe to swim at even for kids. Hotel is also centrally located at Zona Dorada so restaurants are walking distance. Tower with the larger 1 and 2 bedroom suites is a bit outdated but looks like they are upgrading this tower with a 3rd elevator so hopefully they will be updating the rooms also. Hotel has all inclusive as an option which I really appreciated since it allows you to both eat there and also dine out to the wonderful restaurants throughout Mazatlan. Highly recommend this hotel if looking for a hotel that doesn’t require all inclusive purchase.
Stayed 4 nights in Aug 2024

8/10 Good

Eduardo

Stayed 4 nights in Aug 2024

8/10 Good

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2024

8/10 Good

Javier

Stayed 2 nights in Jul 2024

2/10 Terrible

Dulce

Disliked: Cleanliness, staff & service
Ruined Our Trip! Our stay at this hotel was an absolute nightmare. As travelers from the USA, we expected at least basic hospitality, but this place completely ruined our trip. The staff was incredibly rude and unhelpful, making us feel unwelcome from the moment we arrived. The rooms were filthy and humid making our bed feel wet all the time! If you value your sanity and want to enjoy your trip, do yourself a favor and avoid this hotel. Trust us, it's not worth the risk. This place will ruin your vacation.
Stayed 5 nights in Jul 2024

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing
Stayed 3 nights in Jul 2024

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Some is Good
Stayed 3 nights in Jul 2024

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Air Conditioning
When I arrived to the room I noticed the Air Conditioner was not working properly so I went up to the front office and they said that is what I paid for which I requested a new room or it to be fixed which they ended up fixing it I have been going here for 7 years and every year the experience is only getting worse
Stayed 2 nights in Jul 2024