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Hotel Riu Emerald Bay - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Exterior
7 bars/lounges, 2 swim-up bars, 2 poolside bars
Lobby
1 bedroom, minibar, in-room safe, blackout drapes

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast included

Explore the area

Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Witches Beach
    ‪1 min walk‬
  • Mazagua Aquatic Park
    ‪7 min walk‬
  • Mazatlan International Center
    ‪6 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪38 min drive‬

Room options

View all photos for Double Room (U)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room (U)

7.8 out of 10
Good
(46 reviews)
  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (E)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room, Ocean View (E)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (U)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (U)

9.6 out of 10
Exceptional
(5 reviews)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Jetted Tub, Sea View (L)

Flat-screen TV

Suite, Jetted Tub, Sea View (L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room, Ocean View (U)

8.0 out of 10
Very good
(25 reviews)
  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room, Ocean View (C)

9.6 out of 10
Exceptional
(8 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Duplex (Room | U)

1 bedroom, minibar, in-room safe, blackout drapes

Duplex (Room | U)

  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite, 2 Bedrooms (C)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, 2 Bedrooms (C)

9.0 out of 10
Wonderful
(4 reviews)
  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Sea View (M)

1 bedroom, minibar, in-room safe, blackout drapes

Family Room, Sea View (M)

7.6 out of 10
Good
(14 reviews)
  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Duplex (Room | B2C-US)

1 bedroom, minibar, in-room safe, blackout drapes

Duplex (Room | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Duplex (Room | C)

1 bedroom, minibar, in-room safe, blackout drapes

Duplex (Room | C)

  • 398 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

  • 334 sq ft
  • Sleeps 8
  • 4 Double Beds

View all photos for Family Room, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout drapes

Family Room, Ocean View (C)

7.8 out of 10
Good
(7 reviews)
  • 398 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | C)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, 2 Bedrooms (Superior | C)

  • 904 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Sea View (M)

Flat-screen TV

Suite, Jetted Tub, Sea View (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (L)

1 bedroom, minibar, in-room safe, blackout drapes

Standard Double Room (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (C)

Flat-screen TV

Suite, Jetted Tub, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Connecting Rooms, Ocean View (L)

1 bedroom, minibar, in-room safe, blackout drapes

Standard Double Room, Connecting Rooms, Ocean View (L)

  • 334 sq ft
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Superior Double Room (C)

1 bedroom, minibar, in-room safe, blackout drapes

Superior Double Room (C)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, M)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, 2 Bedrooms (Superior, M)

8.6 out of 10
Excellent
(4 reviews)
  • 904 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (M)

1 bedroom, minibar, in-room safe, blackout drapes

Duplex (M)

10.0 out of 10
Exceptional
(3 reviews)
  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite, Garden View (M)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, Garden View (M)

9.8 out of 10
Exceptional
(8 reviews)
  • 646 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Duplex (L)

1 bedroom, minibar, in-room safe, blackout drapes

Duplex (L)

  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Superior Room (M)

1 bedroom, minibar, in-room safe, blackout drapes

Superior Room (M)

8.8 out of 10
Excellent
(26 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room (L)

1 bedroom, minibar, in-room safe, blackout drapes

Superior Double Room (L)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, 2 Bedrooms (Superior, B2C-US)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, 2 Bedrooms (Superior, B2C-US)

  • 904 sq ft
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (L)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, 2 Bedrooms (L)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (C)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, 2 Bedrooms (B2C-US)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior, L)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, 2 Bedrooms (Superior, L)

  • 904 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Double Room (B2C-US)

1 bedroom, minibar, in-room safe, blackout drapes

Superior Double Room (B2C-US)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Sea View (L)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room (C)

8.0 out of 10
Very good
(7 reviews)
  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, U)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, 2 Bedrooms (Superior, U)

9.0 out of 10
Wonderful
(8 reviews)
  • 904 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (U)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, 2 Bedrooms (U)

8.4 out of 10
Very good
(11 reviews)
  • 646 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (B2C-US)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (B2C-US)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room (U)

1 bedroom, minibar, in-room safe, blackout drapes

Superior Double Room (U)

8.4 out of 10
Very good
(12 reviews)
  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room, Ocean View (B2C-US)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout drapes

Family Room, Ocean View (B2C-US)

  • 398 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Double Room (B2C-US)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room (B2C-US)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (M)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Sea View (M)

9.0 out of 10
Wonderful
(9 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Double Room (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Superior Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (C)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room, Connecting Rooms, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Family Room, Ocean View (B2C-CA)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (Room | B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Duplex (Room | B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room (B2C-CA)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CA)

Flat-screen TV

Suite, Jetted Tub, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout drapes

Family Room, Ocean View (U)

8.0 out of 10
Very good
(12 reviews)
  • 398 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Room, Sea View (L)

1 bedroom, minibar, in-room safe, blackout drapes

Family Room, Sea View (L)

  • 398 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, blackout drapes

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(11 reviews)
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room, Ocean View (M)

8.6 out of 10
Excellent
(24 reviews)
  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (L)

1 bedroom, minibar, in-room safe, blackout drapes

Double Room, Ocean View (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior with Garden View

1 bedroom, minibar, in-room safe, blackout drapes

Room Superior with Garden View

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Twin Bed

View all photos for Family Suite -6 guests- with Garden View

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite -6 guests- with Garden View

  • Sleeps 6
  • 1 King Bed, 1 Twin Sofa Bed and 2 Double Beds

View all photos for Room Superior with Sea View

1 bedroom, minibar, in-room safe, blackout drapes

Room Superior with Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed, 1 Twin Bed and 1 Double Bed

View all photos for Suite Junior with Sea View

1 bedroom, minibar, in-room safe, blackout drapes

Suite Junior with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Superior with Sea View

1 bedroom, minibar, in-room safe, blackout drapes

Suite Superior with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite -8 guests- Superior

1 bedroom, minibar, in-room safe, blackout drapes

Family Suite -8 guests- Superior

  • Sleeps 8
  • 1 Double Sofa Bed, 1 King Bed and 2 Double Beds

View all photos for Suite

1 bedroom, minibar, in-room safe, blackout drapes

Suite

  • Sleeps 6
  • 1 Double Bed and 2 Double Sofa Beds

View all photos for Room Standard with Sea View

1 bedroom, minibar, in-room safe, blackout drapes

Room Standard with Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

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About this property

Hotel Riu Emerald Bay - All Inclusive

3.5-star property in Cerritos
Catch some rays at the beach or spend the day relaxing at Hotel Riu Emerald Bay - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Emerald Bay - All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a sauna.

Guests under 18 years old are not allowed in the health club or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Emerald Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Emerald Bay - All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 7 bars/lounges. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of 3 meeting rooms and limo/town car service. Event facilities measuring 5167 square feet (480 square meters) include conference space. This Art Deco property also offers a children's pool, a health club, and a nightclub. Complimentary self parking is available on site.

Hotel Riu Emerald Bay - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Las Tres Islas - This buffet restaurant serves breakfast and dinner.
Bamboo - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Tabasco - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Las Gaviotas - This poolside buffet restaurant serves lunch and dinner. Open daily.
Sports Bar - Onsite sports bar. Open 24 hours. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,167 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 100% renewable energy
  • 2 buildings
  • 20 floors
  • Art Deco architecture
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Hotel Riu Emerald Bay - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 947 out of 1878 reviews
Rating 8 - Good. 451 out of 1878 reviews
Rating 6 - Okay. 228 out of 1878 reviews
Rating 4 - Poor. 128 out of 1878 reviews
Rating 2 - Terrible. 124 out of 1878 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elyse

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a week. Plenty of food options for kids and adults. Tried Mexican restaurant and Asian restaurant. We thought the Mexican restaurant was better, more authentic flavor. Went to bed too early to see any shows. Beach had lots of sea shells. We did swim in the ocean a couple times but kids liked the pools better. This was our second time here.
Stayed 7 nights in Mar 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Our only problem was that the plug for the TV was defective and took a few calls to repair
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, you dont have to leave the resort if you didn't want to everything is there.
Stayed 3 nights in Mar 2025

8/10 Good

MIGUEL, NATINAL CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Candy

Stayed 6 nights in Mar 2025

8/10 Good

Gilbert

Stayed 5 nights in Mar 2025

6/10 Okay

Dennis

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Friendly staff save the rating.

Food and service is excellent. Beach is great. Rooms are a little dated especially the bathroom. The tub is dangerous.
Stayed 5 nights in Mar 2025

8/10 Good

Chad, Sioux Falls

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Waiters were incredible. Good food. It's a little dated. Review the bed sizes in the rooms before you book.
Stayed 4 nights in Mar 2025

6/10 Okay

Carlos

Stayed 4 nights in Mar 2025

10/10 Excellent

James

Stayed 4 nights in Feb 2025

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Mar 2025

4/10 Poor

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Too many unsupervised kids
Stayed 7 nights in Feb 2025

4/10 Poor

Amanda

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The waterslides - which was a big reason we booked this resort - were unsafe. The material used to make them was rough, which made for a painful ride. An adult cut their arm going down. The kids did not enjoy them because they hurt. 14 year old and 7 year old bumped their heads going down one of the slides because it went so fast. There were gaps between the pieces joining the slides together so made for a very bumpy and uncomfortable ride. We would not go back. The children's show at night was just a game of musical chairs. A pair of earbuds went missing from our hotel room. The pools are missing several tiles and look like they are in need of an upgrade (lights underwater floating and hanging on by a wire)
Stayed 6 nights in Mar 2025

8/10 Good

SOFIA

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Florence Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Arlett

Stayed 4 nights in Feb 2025

10/10 Excellent

Derek, Billings

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful vacation with great food options and excellent staff!!
Stayed 5 nights in Mar 2025

10/10 Excellent

Michael David Lloyd, Port Coquitlam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Riu Emerald Bay. Riu always maintains a high standard for their properties and this was true to that standard. Staff were always super friendly and helpful whenever needed. Whatever requests my wife and I had they were able to accommodate. The 5 pools were great and was always able to find two good chairs by the pool. The nightly shows were great, performers clearly had practiced the shows a lot and was very impressive with the amount of choreography. Bartenders were all super friendly and were characters and were funny. The drink/cocktail selection was expansive and impressive for an all inclusive. Food overall was super tasty and even in the buffets was cooked properly and not overdone.
Stayed 7 nights in Mar 2025

10/10 Excellent

Jaime

Stayed 4 nights in Mar 2025

10/10 Excellent

Carmelina

Traveled with group, Traveled with family
Disliked: Staff & service
Always same food served. No liquor I usually drink. No non alcohol beer for my husband only specific bars and they don’t go get it!!! We told them we r here 9 days can u bring some here? They say no I even spoke with manager he said same thing. My husband has heart probs and can’t walk far??? Unbelievable service at this Tiu
Stayed 8 nights in Mar 2025

10/10 Excellent

Todd Albert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all very hard working and friendly! Service was wonderful! Pool service staff (Louis), very attentive and would even bring fancy drinks that he thought we would like, as a thoughtful gesture. Rafael in the Tres Isla buffet was also exceptional, he was even teaching me some Spanish by the end! Restaurants are a hybrid of buffet and a la cart. Nothing exceptional, good food though. Buffet was definitely suffcient. No trouble getting sun chairs....always plenty as they have hundreds both at the 3 pools and on the beach. Elevators were frustrating as they took a while to come, passing right by your floor. Not a deal breaker. Entertainment was good, especially the 2 rock bands! Live music, no lip syncing! " The Stones" and "Kannon". Incredible! Would definitely go back!
Stayed 10 nights in Mar 2025

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance staff top notch. Our room was always cleaned and staff courteous.
Stayed 7 nights in Mar 2025

8/10 Good

Ingrid

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff has a hard time with english
Stayed 7 nights in Mar 2025

10/10 Excellent

Colette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3rd visit tothe RIU Emerald Bay. Beautiful location for people that want a little of everything. Pools all had dufferent temperatures to suite all. Beach is expansive, a fantastic walk. We always found the buffets differed slightly, so food dudnot get boring. Overall very relaxing vacation.
Stayed 7 nights in Mar 2025

10/10 Excellent

Wendy, Surrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great service. Lots of seating and activities. Spectacular view.
Stayed 7 nights in Mar 2025