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Hotel Riu Emerald Bay - All Inclusive

3.5 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Emerald Bay - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Aerial view
Aerial view
Minibar, in-room safe, blackout drapes, iron/ironing board
Nightclub

Reviews

8.0 out of 10

Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Bar
    Bar
  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Gym
    Gym

Explore the area

Map
Calzada Camaron Sabalo, Zona Costera Cerritos 3404, Mazatlán, SIN, 82110
  • Witches Beach
    9 min walk
  • Mazagua Aquatic Park
    10 min walk
  • Marina Mazatlan Golf Course
    4 min drive
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    33 min drive

Room options

View all photos for Double Room (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (U)

  • 333 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (E)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (E)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (B2C-US)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (U)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (U)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (U)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (C)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Duplex (Room | U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (Room | U)

  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite, 2 Bedrooms (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (C)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room, Sea View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Sea View (M)

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Duplex (Room | B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (Room | B2C-US)

  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Duplex (Room | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (Room | C)

  • 398 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, 2 Bedrooms, Connecting Rooms, Ocean View (U)

  • 334 sq ft
  • Sleeps 8
  • 4 Double Beds

View all photos for Family Room, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Ocean View (C)

  • 398 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior | C)

  • 904 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, Jetted Tub, Sea View (M)

Flat-screen TV

Suite, Jetted Tub, Sea View (M)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Standard Double Room (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Jetted Tub, Ocean View (C)

Flat-screen TV

Suite, Jetted Tub, Ocean View (C)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (C)

  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior, M)

  • 904 sq ft
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (M)

  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Family Suite, Garden View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, Garden View (M)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Duplex (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (L)

  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Sofa Beds

View all photos for Superior Room (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Room (M)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Room (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Room (L)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Suite, 2 Bedrooms (Superior, B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior, B2C-US)

  • 904 sq ft
  • Sleeps 8
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms, Garden View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms, Garden View (L)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (C)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (B2C-US)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior, L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior, L)

  • 904 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Superior Double Room (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (B2C-US)

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Sea View (L)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (C)

  • 334 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Suite, 2 Bedrooms (Superior, U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior, U)

  • 904 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Suite, 2 Bedrooms (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (U)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Jetted Tub, Ocean View (B2C-US)

Flat-screen TV

Junior Suite, Jetted Tub, Ocean View (B2C-US)

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (U)

  • 420 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (B2C-US)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Ocean View (B2C-US)

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (B2C-US)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Sea View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Sea View (M)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Double Room (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Double Room (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (C)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms, Ocean View (C)

  • 323 sq ft
  • Sleeps 8
  • 4 Double Beds

View all photos for Double Room, Connecting Rooms, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Connecting Rooms, Ocean View (B2C-CAN)

  • Sleeps 8
  • 4 Double Beds

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Ocean View (B2C-CAN)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Suite, 2 Bedrooms (Superior | B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (Superior | B2C-CAN)

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite, 2 Bedrooms (B2C-CAN)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Duplex (Room | B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Duplex (Room | B2C-CAN)

  • Sleeps 6
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Double Room (B2C-CAN)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room (B2C-CAN)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Jetted Tub, Ocean View (B2C-CAN)

Flat-screen TV

Suite, Jetted Tub, Ocean View (B2C-CAN)

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Ocean View (U)

  • 398 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Family Room, Sea View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Room, Sea View (L)

  • 398 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite, Ocean View (U)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ocean View (M)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (M)

  • 334 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Ocean View (L)

Minibar, in-room safe, blackout drapes, iron/ironing board

Double Room, Ocean View (L)

  • 334 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Garden View

Minibar, in-room safe, blackout drapes, iron/ironing board

Room Superior With Garden View

  • Sleeps 4
  • 2 Full Bed(s) and 1 Twin Bed(s)

View all photos for Family Suite -6 Guests- With Garden View

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite -6 Guests- With Garden View

  • Sleeps 6
  • 1 Twin Sofa Bed(s) and 2 Full Bed(s) and 1 King Bed(s)

View all photos for Room Superior With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 1 Full Bed(s) and 1 King Bed(s) and 1 Twin Bed(s) OR 1 Full Bed(s) and 1 King Bed(s)

View all photos for Suite Junior With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

View all photos for Suite Superior With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

View all photos for Family Suite -8 Guests- Superior

Minibar, in-room safe, blackout drapes, iron/ironing board

Family Suite -8 Guests- Superior

  • Sleeps 8
  • 1 Full Sofa Bed(s) and 2 Full Bed(s) and 1 King Bed(s)

View all photos for Suite

Minibar, in-room safe, blackout drapes, iron/ironing board

Suite

  • Sleeps 6
  • 2 Full Sofa Bed(s) and 1 Full Bed(s)

View all photos for Room Standard With Sea View

Minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard With Sea View

  • Sea view
  • Sleeps 3
  • 2 Full Bed(s)

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About this property

Hotel Riu Emerald Bay - All Inclusive

3.5-star property in Cerritos
Catch some rays at the beach or spend the day relaxing at Hotel Riu Emerald Bay - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Emerald Bay - All Inclusive offers 1028 accommodations with minibars and laptop-compatible safes. Flat-screen televisions come with premium satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Mazatlán property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

Guests under 18 years old are not allowed in the health club or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has 6 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hotel Riu Emerald Bay - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Emerald Bay - All Inclusive features a full-service spa, a complimentary water park, and 5 outdoor swimming pools. Dining is available at one of the property's 5 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 7 bars/lounges. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of 3 meeting rooms and limo/town car service. Event facilities measuring 5167 square feet (480 square meters) include conference space. This Art Deco property also offers a children's pool, a health club, and a nightclub. Complimentary self parking is available on site.

Hotel Riu Emerald Bay - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Las Tres Islas - This buffet restaurant serves breakfast and dinner.
Bamboo - This theme restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open daily.
Tabasco - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Las Gaviotas - This poolside buffet restaurant serves lunch and dinner. Open daily.
Sports Bar - Onsite sports bar. Open 24 hours. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 restaurants
  • 7 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Las Gaviotas
  • Las Tres Islas
  • Sports Bar
  • Tabasco

Things to do

  • 5 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 5,167 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • No elevator

More

  • 100% renewable energy
  • 2 buildings
  • 20 floors
  • Art Deco architecture
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Use of the gym, spa tub, and sauna is restricted to guests over 18 years old.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the health club or spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Riu
Riu Emerald
Riu Emerald Bay
Riu Emerald Bay All Inclusive
Riu Emerald Bay All Inclusive Mazatlan
Riu Emerald Bay Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property Mazatlan
Riu Emerald Bay All Inclusive All-inclusive property
Riu Emerald Inclusive inclusi

Hotel Riu Emerald Bay - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 836 out of 1754 reviews" "
Rating 8 - Good. 415 out of 1754 reviews" "
Rating 6 - Okay. 239 out of 1754 reviews" "
Rating 4 - Poor. 143 out of 1754 reviews" "
Rating 2 - Terrible. 121 out of 1754 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

SIGIFREDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

2/10 Terrible

Jorge Alberto De La

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the moment I stepped into this hotel receptionist were rude. 1 My room was dirty. There was hair in the Jacuzzi. 2 My wife and another guest got yelled by any employee for having sand on the feet as they walked into the bathroom . 3 After the third day food got boring same menu every day. 4 we were able to squeeze into a, supposedly fancy restaurants, as I was eating a cockroach crawled from under the table into my food. So disgusting. 5 elevators suck! They were often out of order, we had to wait up to half an hour. 6. Once you check out they big cut your bracelets and you’re not able to use anything from the facilities unless you pay extra. I’ve been to other places, including RIU in Cabo, everywhere else that’s to let people use the facilities to go eat before their transportation pick them up. The only positive thing I have to say about RIU Mazatlán were the restaurants servers, They were the only ones that took time to make us feel welcome
Stayed 5 nights in Aug 2024

6/10 Okay

Luis Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities
No valley parking . Long walk to hotel after parking in parking lot . Have to walk up to hotel . Also no ac on stage area . Super hot .
Stayed 4 nights in Aug 2024

6/10 Okay

Selene

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was unorganized
Stayed 4 nights in Aug 2024

2/10 Terrible

Ruby

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad service, not answering phone calls, air conditioner not working, elevators not working properly. Limited dining options, bad bartending, refrigerator in room leaking water not cooling. Overall bad hotel, not able to get a refund for the last night even though we contacted them three days before the cancellation policy ended. I do not recommend.
Stayed 4 nights in Aug 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities
No volveré
Las instalaciones de la mayoría del hotel son viejas, no se sentía el aire acondicionado en los restaurantes ni en el lobby, donde tenían sólo ventiladores. El servicio de mucho del personal daba mucho que desear, no quiero generalizar, pero muchos te hacían malas caras y hacían las cosas e mala gana. No hay room service, la comida no era la mejor, en general yo no volvería a hospedarme ahí, a la próxima prefiero pagar un upgrade y elegir otro hotel.
Stayed 7 nights in Aug 2024

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

MARIA EUGENIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VOLVEREMOS PRONTO
LA PASAMOS ESTUPENDO, MUY LIMPIAS Y BONITAS LAS INSTALACIONES, LA COMIDA DELICIOSA Y EL SERVICIO EXCELENTE, MUCHAS GRACIAS
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

willie Alejandro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that they didn’t have enough sea food. Like local recipes
Stayed 4 nights in Aug 2024

10/10 Excellent

maria abigail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Encantador
me encantaron las instalaciones y cuenta con lo necesario y mas paea tener una estancia placentera
Stayed 3 nights in Aug 2024

8/10 Good

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like it Thank you
Stayed 4 nights in Aug 2024

2/10 Terrible

Víctor alberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible no hay vallet parking No hay aire en el lobby Horrible comida El aseo asqueroso hay cucarachas Mi cuarto se inundó
Stayed 3 nights in Aug 2024

2/10 Terrible

Claudia G

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was given a room that was outdated and damaged with rust all over the tub. When I spoke with the manager he was extremely rude. I was asked to pack and check out of that room in order to be moved to a different room. The new room had a broken remote, I called the front desk 3 times before a technician came to fix the issue. This is by far the most unpleasant stay ever.
Stayed 4 nights in Aug 2024

4/10 Poor

Marina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom unsafe, unclean pools. Bad service, Limited towels. Unprofessional staff.
Stayed 7 nights in Aug 2024

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 4 nights in Aug 2024

6/10 Okay

Javier

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Checking inn was terrible, no towels the first day did not get towels till the next day at 10am Even the concierge said they overbook at RIU. I follow RIU a lot but todays trip was disappointing For was good waiters were very friendly bar service was great room was good with a great view.
Stayed 5 nights in Aug 2024

10/10 Excellent

Marcos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort all around
Stayed 5 nights in Jul 2024

8/10 Good

Guillermo

Traveled with family
Food was average at best We had trouble with room key we probably had it reactivated about 20 times. It just sucked we had to take elevator back down to lobby everytime we had to reactivate our room key and there was a big wait time on elevators.
Stayed 4 nights in Jul 2024

10/10 Excellent

Perla Bernice

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean. Beach was accessible.
Stayed 5 nights in Jul 2024

8/10 Good

Agueda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el trato del personal, fueron muy amables y atentos. El Hotel es muy bonito, me quedé en uno de los cuartos duplex, muy espacioso para la familia, me gusto porque tenía dos baños. Solo que me pareció que los baños tenían un poquito de mal olor, se miraban limpios pero no olían a limpio. Las sabanas también se miraban limpias pero tenían un olor raro. La comida de los restaurantes de los que probé solo fue uno que no me gustó, Pepe’s food, nada do lo que probé me gustó, los otros restaurantes me encantaron, la comida muy buena. La bebidas tampoco me agradaron, creo que deberían mejorar en esa área.
Stayed 4 nights in Jul 2024

10/10 Excellent

RAQUEL ENRIQUEZ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sería bueno Un poco de más ventilación , en los teatros bares y pasillos.
Stayed 7 nights in Jul 2024

10/10 Excellent

Martha

Liked: Amenities, property conditions & facilities
Muy buen servicio excelente para pasar unas lindas vacaciones 👌
Stayed 4 nights in Jul 2024

2/10 Terrible

Enrique

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2024

6/10 Okay

Marisela

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I was very hopeful for this vacation. The rooms were ok and for it being all inclusive we only got water and drinks for our mini fridge the first day out of five night they never refilled it. The food was the same food for 5days. They lacked in variety. The water in to pool was hot not refreshing at all. The water park was poorly kept. When you would go down a slide it would hurt your back the bolts and separation of the slides was concerning. The pools were closed early, the beach access was closed early. Pools were excessively crowded. We had to venture out of the hotel to feel like we were in vacation, to find more exciting activities to do. I would not be returning. This hotel was stressful not peaceful and I’m sad we chose this one as our once a year family vacation. The rooms were so noisy at night everything echo in to our room. People were running up and down the hallways screaming and it sounded like they were in our room. The AC in our room would make such a loud noise every time it would turn on. I did not have one peaceful night sleep while on vacation.
Stayed 5 nights in Jul 2024