2/10 Terrible
INGRID, Whittier
Traveled with partner
Jun 4, 2025
Disliked: Amenities, property conditions & facilities
The alcoholic beverages were the lowest quality I have ever seen in my life, bar tender don’t not how to prepare the drinks. In order to get a blanket you have to ask for it the room doesn’t cover with it. The food is old over heated for several days the shows were very quality. The upscale restaurants were nothing but all you can eat salad bar with the exception that one was Asian and the other one salad bar as well but they will bring the steak at your table. We had stayed before at different Riu resorts like Jamaica, Los Cabo's, Cancun but this has been the worst out of all of them. We will never come back to it or recommend it to anyone. We request for a bottle of wine and they never brought it to the room and every time I called the front desk they kept telling me that it was going to be there shortly, it is also false advertisement when states the offer hair condioner but they don’t
Overall a really bad experience we will never go back
INGRID
Stayed 4 nights in May 2025