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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free cabanas, pool umbrellas
Private beach, free beach cabanas, sun loungers, beach towels
4 bars/lounges, swim-up bar, poolside bar, beach bar
Front of property - evening/night
View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • All inclusive
    All inclusive
  • Bar
    Bar
  • On private beach
    On private beach
  • Pool
    Pool
  • Hot Tub
    Hot Tub
  • Room service
    Room service

Explore the area

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Mazagua Aquatic Park
    3 min drive
  • Witches Beach
    4 min drive
  • Marina Mazatlan Golf Course
    6 min drive
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    29 min drive

Room options

View all photos for Master Suite

In-room dining

Master Suite

  • 419 sq ft
  • Partial ocean view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, Ocean View

  • 973 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

Pueblo Bonito Mazatlan - All Inclusive

Pool
Hot Tub
All inclusive
Kids pool
4.5 out of 5, Wonderful, (1010)
The price is $249
per night
$249 total
includes taxes & fees
Dec 8 - Dec 9
Pueblo Bonito Mazatlan - All Inclusive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5-star property in Cerritos
Catch some rays on Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Accommodations at this 4.5-star property have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This Mazatlán property provides complimentary wireless Internet access. LED televisions come with premium satellite channels and pay movies. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Armonia Spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the sand beach. Enjoy the complimentary cabanas and sun loungers for a relaxing day at the beach. At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 5 restaurants. The property also offers a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This all-inclusive property also offers a children's club, a children's pool, and outdoor tennis courts. Limited complimentary onsite parking is available on a first-come, first-served basis.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive has designated areas for smoking.

La Cordeliere - This beachfront fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Bistro - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Emerald Grill - Onsite restaurant. Open daily.
Sunset Grill - This poolside bistro specializes in Mexican cuisine and serves lunch and dinner. Open daily.
Deli I and II - This delicatessen serves light fare only. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Limited gourmet or à la carte dining

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Cooking
Dancing
Language

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Deli I and II
  • Emerald Grill
  • La Cordeliere
  • Sunset Grill
  • The Bistro

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free area shuttle
  • Free crib
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 15 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 40 per person (roundtrip)
  • Airport shuttle fee per child: USD 40 (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 592 out of 1008 reviews" "
Rating 8 - Good. 246 out of 1008 reviews" "
Rating 6 - Okay. 101 out of 1008 reviews" "
Rating 4 - Poor. 40 out of 1008 reviews" "
Rating 2 - Terrible. 29 out of 1008 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eva

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Aug 2024

10/10 Excellent

Carlos Alberto

Stayed 2 nights in Jul 2024

10/10 Excellent

Antonio

Traveled with partner
all staff were very helpful service was excellent Jose from the swimming pool bar was excellent he prepared good drinks.we definitely comeback,
Stayed 4 nights in Jun 2024

6/10 Okay

Jesus

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Laura Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Laura Brigitte

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very friendly staff
Stayed 5 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Massive classic resort!! Top quality amenities
Stayed 7 nights in May 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service
Accommodation (fixtures, fittings, and furniture) are dated and need an update - not 4* standard for sure. Cleanliness was good/very good though. Great main pool area with a great pool food/drink service (Roberto is the man!). Beach was good for a 30 min morning stroll/jog. Resort lacked any evening entertainment/activities so catered for those wanting a more sedate holiday. It was certainly too quiet for us and we don’t consider ourselves party animals; but a little something in the evening would have been nice. The lack of the advertised shuttle service to sister resort was disappointing and meant you were isolated to a degree. Overall we enjoyed our stay but not quite enough to return.
Stayed 3 nights in May 2024

8/10 Good

Jorge

Traveled with partner
Liked: Cleanliness, staff & service
Didn’t like that the hotel is old it needs upgrades. Love the stuff very friendly and polite.
Stayed 4 nights in May 2024

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice over all
Stayed 2 nights in Apr 2024

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 2 nights in Apr 2024

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Oral, Pasadena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb resort, a tropical paradise. Excellent food and service. The area around the resort doesn’t offer much, but the free shuttle takes you closer to the Golden Zone.
Stayed 4 nights in Apr 2024

2/10 Terrible

Elizabeth Ann

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The resort is very old and is in desperate need of repairs/upgrades. All the lamps in our room were damaged, only a couple outlets worked, outlet in bathroom worked half the time, no where to plug a phone next to your bed, the last day NO WATER came out of the shower and no hot water in the sink. I told the front desk and they did nothing. If you enjoy protein or seafood this is not the place for you!!! The food was lacking any flavor, especially the desserts. There were minimal shrimp options...maybe two. It tasted like they watered down their liquer because I would order double drinks and still not taste the alcohol. The pools look dirty, the floors and stairs of the pool were filthy. The hottubs were crowded with kids and babies in diapers! The outdoor bathrooms surrounding the pool were in need of repairs and filthy. This resort needs to be remodeled, they need some professional chefs to upgrade the menus and they need to put money into the food and drinks they are serving. I have gone several years prior and will never be returning. I will also be discouraging others to visit.
Stayed 7 nights in Mar 2024

10/10 Excellent

wayne

Stayed 6 nights in Mar 2024

10/10 Excellent

Alberto, Rio rancho

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great sunset and views!
Stayed 4 nights in Feb 2024

6/10 Okay

Kim

Liked: Staff & service
Disliked: Cleanliness
Rooms very outdated. Smelled like mold.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gregory

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pools, dining and landscaping are exquisite!!
Stayed 7 nights in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our trip, the front desk employee Jacob made a great first impression and was so welcoming. Alejandro and Oscar in the bar area of Kelly's took great care of us and was a pleasure every time we went. Jose and Jorge at the swim up adult bar were so attentive and nice.
Stayed 9 nights in Jan 2024

10/10 Excellent

MIRIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Abram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the food, staff, service was exceptional!
Stayed 5 nights in Jan 2024

6/10 Okay

melissa

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I did like that the property was secluded but the room needed lots of updates, broken lamp, bed was not comfortable, no amenities like iron and iron board, lotion, robes etc we felt like we were an inconvenience to the staff the entire trip. They acted like they really didn’t care that we were there and language was a huge barrier. If you don’t speak fluent Spanish its not for you. Things that I had emailed about including transportation we not correct, i had specified transportation that did NOT stop at other resorts- we spent 3 hours on a shuttle- also when going to the sister resort in town again they were not helpful and we got in a jam after taking taxi ride and had to give him all of our money for 2 blocks ride. All in all i would not return with so many things on the negative side, however the town itself was fun and we enjoyed the culture and especially the cooking class we took and the old town.
Stayed 5 nights in Dec 2023