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Emporio Mazatlan

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Emporio Mazatlan

On the beach, beach volleyball
2 outdoor pools, pool umbrellas, sun loungers
Exterior
Exterior
On the beach, beach volleyball

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Room service
  • Parking available

Explore the area

Map
Avenida Camaron Sabalo, Zona Dorada, 51, Mazatlán, SIN, 82110
  • The Mazatlan Malecón
    3 min walk
  • Sea Shell City Museum
    8 min walk
  • Hotdogs "El Charly
    1 min walk
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    29 min drive

Room options

View all photos for Prestige Room

Premium bedding, in-room safe, desk, laptop workspace

Prestige Room

  • 678 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Superior Room | Premium bedding, in-room safe, desk, laptop workspace

Superior Room

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View

Junior Suite, 2 Double Beds, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 2 Double Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Double Beds

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Ocean View

  • 689 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Superior With Side Sea View

Premium bedding, in-room safe, desk, laptop workspace

Double Room Superior With Side Sea View

  • Partial sea view
  • Sleeps 2
  • 1 King Bed(s)

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior

Premium bedding, in-room safe, desk, laptop workspace

Room Superior

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Junior With Sea View

Premium bedding, in-room safe, desk, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 2
  • 2 Full Bed(s)

View all photos for Room Deluxe

Premium bedding, in-room safe, desk, laptop workspace

Room Deluxe

  • Sleeps 4
  • 2 Full Bed(s)

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About this property

Emporio Mazatlan

3.5-star hotel in Zona Dorada
At Emporio Mazatlan, relax by one of the 2 outdoor swimming pools or spend the day at the beach where you can enjoy volleyball.
Emporio Mazatlan offers 133 accommodations with safes and complimentary bottled water. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Emporio Mazatlan features 2 outdoor swimming pools and a fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a business center and a meeting room. This beach hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. Parking is available onsite for a surcharge.

Emporio Mazatlan is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.
Condimento - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 314 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 280 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Condimento

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Gym
  • Shopping

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1964
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 280 per person
  • Self parking fee: MXN 314 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Emporio Hotel
Emporio Hotel Mazatlan
Emporio Mazatlan
Mazatlan Emporio
Emporio Mazatlan Hotel Mazatlan
Emporio Resort Mazatlan
Emporio Mazatlan Hotel
Emporio Mazatlan Hotel
Emporio Mazatlan Mazatlán
Emporio Mazatlan Hotel Mazatlán

Emporio Mazatlan Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 387 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 160 out of 1001 reviews" "
Rating 4 - Poor. 90 out of 1001 reviews" "
Rating 2 - Terrible. 91 out of 1001 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our roof came down in middle of the night, after we notified the hotel they didn't have any available room at that time. The next morning they were going to move us to a downgraded room but if we haven't have asked for a room just like the one we booked, they wouldn't have given it to us, the manager then came to talk to us and told us that the rooms we were in were just renovated in which they didn't look like it at all, the manager then said they were going to find a solution for us in which they didn't until we took initiative and complained with expedia instead. We weren't satisfied with the solution they gave us.
Stayed 7 nights in Sep 2024

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel we really enjoy staying here every time we travel to Mazatlán, it’s located only steps away from the Malecón from here you can go anywhere also the hotel rooms just got remodeled they are very nice and comfortable I really recommend this place
Stayed 4 nights in Sep 2024

6/10 Okay

Mayra

Stayed 1 night in Sep 2024

8/10 Good

Aurelia

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 5 nights in Aug 2024

4/10 Poor

Elvia

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Location was nice and convenient
Stayed 3 nights in Aug 2024

10/10 Excellent

Rhonda

Liked: Cleanliness
Stayed 2 nights in Aug 2024

10/10 Excellent

Edith

Stayed 3 nights in Aug 2024

10/10 Excellent

Christian

Stayed 1 night in May 2024

10/10 Excellent

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, needs a little remodel on the pools. Besides that, great option.
Stayed 1 night in Aug 2024

6/10 Okay

Sahlly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel is under renovation so be prepared for lots of noise. Our room was nice, renovated, everything worked well, beds are comfortable and easy access to the pool. The hotel itself is really nice, but the renovation is definitely needed in some areas. Pool tiles are missing all throughout the pool. Carlos our waiter by the pool was very pleasant and helpful. Breakfast buffet is delicious and waiters are pretty nice and helpful. Hotel is right in the malecón so reviews about hearing music until the crack of dawn are totally true. We brought a sound machine for our children, but it helped us all sleep better each night. Overall, clean property, great location walkable to bars, clubs, restaurants, rooms and nice, clean comfortable, but definitely on the smaller side. Nice beach, good food. We’d come back.
Stayed 6 nights in Jul 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
If you want to be near the beginning of the boardwalk , it’s a great location
Stayed 3 nights in Jul 2024

8/10 Good

Efren, Los Angeles

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to everything!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Liria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience the staff was friendly and helpful.
Stayed 3 nights in Jun 2024

4/10 Poor

Elizabeth

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First night in, noticed the bed sheets had sand on them or dirt. On top of the sheets and inside as well. Furniture seemed dirty so i cleaned myself, i then noticed they just appeared to be dirty… badly. Second day in, ac started leaking which caused a big puddle. It took them an hour or so to come fix it. After, they came to “clean” but lady just briefly mopped over the wet floor but did not properly clean handyman’s mess. By mess I mean the dust that fell from the ceiling where he had to open to fix the ac issue. I then cleaned myself again. Ac started leaking again next day. we were not there when they went to fix it the second time, but noticed they went because, again, dust/dirt all over. The location is very convenient but I won’t be staying here again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Nicky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this place very close to everything downtown
Stayed 5 nights in Jun 2024

10/10 Excellent

Griselda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Felipe

Stayed 4 nights in Jun 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

Griselda

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
The property is in a good location if you don’t mind the noise and music. But it really needs an upgrade
Stayed 4 nights in Jun 2024

10/10 Excellent

Gilberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , beach side walking distance , to shops , bars and restaurants
Stayed 4 nights in Jun 2024

8/10 Good

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Rene

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area
Stayed 5 nights in Jun 2024

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

6/10 Okay

Ricardo

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It is much more deteriorated than what is advertised through online photos. Breakfast is the same every day, so if you have a longer stay it does seem to get boring. Bathrooms are on the smaller side, especially the shower. When taking a shower there is alot of water splashed onto bathroom floor, so coming out the shower and sand on floor it makes the whole experience feel dirty all over again.
Stayed 7 nights in May 2024

10/10 Excellent

Roberto

Stayed 1 night in May 2024