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El Cid Castilla Beach Hotel

3.5 star property

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Exterior
Lobby sitting area
Ocean View Elite Golf Experience | In-room safe, iron/ironing board, cribs/infant beds, rollaway beds
View from room
Interior detail

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • All inclusive
  • Spa
  • Room service

Explore the area

Map
Av Camaron Sabalo s/n, Mazatlán, SIN, 82110
  • El Cid Country Club Golf Course
    ‪17 min walk‬
  • Mazatlán Aquarium
    ‪7 min drive‬
  • Cerritos Beach
    ‪12 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪32 min drive‬

Room options

View all photos for Ocean View Elite Golf Experience

View from room

Ocean View Elite Golf Experience

  • Ocean view
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Ocean View

View from room

Room, Ocean View

  • Ocean view
  • 492 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Elite

View from room

Ocean View Elite

  • Ocean view
  • 495 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Pool View

View from room

Room, Pool View

  • 398 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Pool View

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Room Standard With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Premium With Sea View

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Premium With Sea View

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Quadruple Room Premium With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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About this property

El Cid Castilla Beach Hotel

3.5-star resort in Zona Dorada
Catch some rays at the beach or spend the day relaxing at El Cid Castilla Beach Hotel's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
El Cid Castilla Beach Hotel offers 500 accommodations with safes and coffee/tea makers. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages.
Some rates at El Cid Castilla Beach Hotel are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, El Cid Castilla Beach Hotel features an outdoor pool and a fitness center. Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 bars/lounges and a swim-up bar.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This beach resort also offers a children's pool, spa services, and a complimentary children's club. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

El Cid Castilla Beach Hotel is a smoke-free property.

LA ALHAMBRA RESTAURANT - This beachfront buffet restaurant specializes in international cuisine and serves breakfast and lunch.
EL ALCAZAR - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
LA PERGOLA - This buffet restaurant serves breakfast, lunch, and dinner. Open daily.
Room service is available.

All inclusive details

All-inclusive room rates at El Cid Castilla Beach Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Spanish

Property amenities

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Self parking on site (MXN 70 per day)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • EL ALCAZAR
  • LA ALHAMBRA RESTAURANT
  • LA PERGOLA

Things to do

  • 27-hole adjacent golf course
  • Arcade/game room
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Personal motorized watercraft
  • Playground
  • Shopping
  • Tennis

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Crib (surcharge)
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • On the beach
  • On the waterfront
  • Pool umbrellas

Full-service spa

  • Massage

Accessibility

  • Elevator

More

  • 17 floors
  • 3 buildings
  • Banquet hall
  • Built in 1982
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MXN 150.0 per day
Cribs (infant beds) are available for MXN 150.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 320 per person (one-way)
  • Self parking fee: MXN 70 per day
  • Crib (infant bed) fee: MXN 150.0 per day
  • Rollaway bed fee: MXN 150.0 per day
  • Administrative fee: MXN 310 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Castilla Beach
Castilla El Cid
El Cid Castilla
El Cid Castilla Beach
El Cid Castilla Beach Hotel
El Cid Castilla Beach Hotel Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Hotel
Hotel El Cid Castilla
Hotel El Cid Castilla Beach
El Cid Castilla Mazatlan
El Cid Mazatlan
El Cid Castilla Beach Mazatlan
El Cid Castilla Beach Hotel Resort
El Cid Castilla Beach Hotel Mazatlán
El Cid Castilla Beach Hotel Resort Mazatlán

El Cid Castilla Beach Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 386 out of 1007 reviews
Rating 8 - Good. 275 out of 1007 reviews
Rating 6 - Okay. 180 out of 1007 reviews
Rating 4 - Poor. 86 out of 1007 reviews
Rating 2 - Terrible. 80 out of 1007 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marianela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Workers
Stayed 4 nights in Feb 2025

8/10 Good

DellRae

Traveled with partner
Liked: Cleanliness, staff & service
We liked the big pool on the El Mor side, as it was heated. We felt safe walking on the beaches.
Stayed 7 nights in Feb 2025

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

camille lorelei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thomas our waiter is just the BEST. He works on the beach a lot He is so kind and so great and is sinply the best!!! Thank you!
Stayed 7 nights in Feb 2025

6/10 Okay

Ruth

Traveled with family
Liked: Staff & service
Treatment for Expedia customers Wes different than regular customers and limited
Stayed 5 nights in Feb 2025

10/10 Excellent

RuthAnn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Jan 2025

8/10 Good

MERYL, CALAGARY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Jesse Luke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With their all inclusive, we had full access to all of the El Cid resorts, restaurants, shows and amenities and shuttle service to all them aswell making the experience incredible and always something different
Stayed 6 nights in Jan 2025

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all pleasant and kept the hotel looking good and working efficiently.
Stayed 10 nights in Jan 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was well maintained. Good food options and evening entertainment shows. One thing i didnt like qas the piils were to cold.
Stayed 4 nights in Jan 2025

8/10 Good

JEREMY, EDNA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Took over an hour to get food from room service. Check in took forever. Very nice hotel, very clean. Shower didn't drain very well but seems normal in Mexico.
Stayed 1 night in Jan 2025

10/10 Excellent

Angela Marie

Liked: Cleanliness, staff & service, property conditions & facilities
We LOVED the gal that cleaned our room. Her name was Angelica. So friendly & accommodating.
Stayed 7 nights in Dec 2024

8/10 Good

Victor

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Kelli

Traveled with partner
Liked: Cleanliness, staff & service
Variety of dinner restaurants was good. All inclusive rates were a little high for the quality of the food.
Stayed 3 nights in Jan 2025

8/10 Good

jesus

Stayed 2 nights in Jan 2025

10/10 Excellent

ilija

Stayed 2 nights in Dec 2024

8/10 Good

Shivakumar

Traveled with family
A lot of things were an add on. Like A Latte, Guacamole and such.
Stayed 6 nights in Dec 2024

6/10 Okay

Tyler

Liked: Cleanliness, staff & service
The location in the Golden Zone right on the ocean is great. The staff were very friendly and provided excellent service. We did not care for the food, however. There are many peddlers and mariachi bands on the beach outside of the resort which isn’t unique to this hotel, but it can be a little overwhelming if you’re trying to relax.
Stayed 9 nights in Dec 2024

6/10 Okay

Zoila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Martha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the only good thing about this place. Hotel is old and it shows. Bed mattresses and pillows are hard and uncomfortable. When getting ready for bed pulled down comforter and sheets on bed were disgustingly stained. when we asked for them to be changed there was about a 20 min wait in sending someone up it was probably about nine in the evening and we were tired from a long day of travel and just wanted to go to bed, but finally someone came up to change them. That person said that that was normal and they are told to still use those sheets on the beds. We also had another instance in one of their restaurants of dirty table placemats that were used on the table we sat at and were told they were washed that morning and those are just stains and we’re OK to use. We told them to take them off the table and we would not use them. Food quality is mediocre. Staff members seem to not be well trained in customer care for the hospitality industry, making guests wait excessively for things when there should not be a wait. We will not be coming back to this resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

JOSE ALFREDO

Stayed 2 nights in Dec 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Food was good and the service was great. No problems getting around the hotel.
Stayed 3 nights in Nov 2024

8/10 Good

ROBERT

Liked: Cleanliness, staff & service, amenities
I thought the buffet was adequate but wished they had a taco/burger bar at the pool areas. The restaurants were exceptional. The employees were very kind and attentive. We will be back again.
Stayed 5 nights in Nov 2024

10/10 Excellent

Elizabeth, Windsor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good and varied. Staff loud in the hallways… didn’t get a promised tequila bottle when checking out… “out of stock”
Stayed 5 nights in Nov 2024