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Holiday Inn Express & Suites Chicago Matteson by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Chicago Matteson by IHG

Premium bedding, desk, blackout drapes, iron/ironing board
Pool
Point of interest
Exterior
Point of interest

Reviews

6.4 out of 10

Popular amenities

  • Gym
  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
950 Lake Superior Dr, Matteson, IL, 60443
  • Hollywood Casino Amphitheatre
    ‪8 min drive‬
  • Credit Union 1 Amphitheatre
    ‪9 min drive‬
  • Tinley Park Convention Center
    ‪12 min drive‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Bath Shower)

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications, Bath Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications)

Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Accessible (Communications)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Walk-In Shower)

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications, Walk-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 2 Queen Beds

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

  • Sleeps 2
  • 1 King Bed

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  • Breakfast included
  • Pet friendly
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4.2 out of 5, Very Good, (870)
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$157 total
includes taxes & fees
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About this property

Holiday Inn Express & Suites Chicago Matteson by IHG

Matteson hotel with free breakfast
A fitness center, a business center, and conference space are available at this smoke-free hotel. Free breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Holiday Inn Express & Suites Chicago Matteson by IHG offers 84 accommodations with coffee/tea makers and complimentary weekday newspapers. Beds feature premium bedding. LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
A computer station is located on site and wireless Internet access is complimentary. Business amenities consist of a business center, a meeting room, and limo/town car service. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a fitness center, a library, and a vending machine. Complimentary self parking is available on site.

Holiday Inn Express & Suites Chicago Matteson by IHG is a smoke-free property.

Guests are offered a complimentary breakfast each morning.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free breakfast available daily

Things to do

  • Gym
  • Library
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 2001
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30.00
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Fitness facility
  • Outdoor pool
The following facilities are closed on Friday and Saturday:
  • Fitness facility
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per stay
  • Breakage deposit: USD 20.00 per day

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property

Property is also known as

Country Inn Suites Hotel Matteson
Country Suites Matteson
Matteson Country Inn
Country Inn Matteson
Travelodge by Wyndham Matteson
Country Inn Suites by Radisson Matteson IL
Holiday Inn Express Suites Chicago Matteson by IHG
Holiday Inn Express Suites Chicago Matteson an IHG Hotel
Holiday Inn Express & Suites Chicago Matteson by IHG Hotel
Holiday Inn Express & Suites Chicago Matteson by IHG Matteson

Holiday Inn Express & Suites Chicago Matteson by IHG Reviews

Reviews

6.4
Rating 10 - Excellent. 177 out of 837 reviews
Rating 8 - Good. 224 out of 837 reviews
Rating 6 - Okay. 155 out of 837 reviews
Rating 4 - Poor. 119 out of 837 reviews
Rating 2 - Terrible. 162 out of 837 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

4.4/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jermisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

It was very clean looked like the pictures I saw overall just good. Will be coming there again I really only recorded I didn’t take pictures so these are screenshots of the video
Stayed 1 night in Feb 2025

2/10 Terrible

Jonathan

Stayed 2 nights in Jan 2025

2/10 Terrible

Jonathan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not fully functional yet

It’s recently built… a lot of things just didn’t work or were not in service yet. Such as the pool which was listed as an amenity and was the main reason we chose this hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Stacy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Evangeline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Closed

Place was closed due to renovations
Stayed 1 night in Jan 2025

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I know it’s only two months old but signage and direction to property were extremely poor. Front desk staff was excellent as was food service but lack of housekeeping. Never told I had to ask to have my room serviced. That s/b part of service or at least client s/b asked.
Stayed 2 nights in Jan 2025

10/10 Excellent

Tyralyn

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 2 nights in Jan 2025

2/10 Terrible

Lamia Jasmeen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
I booked my hotel room over a month ago because i had to work new years eve and i dont drive. . when I went to check in yesterday with my disabled mother I was refused service and the front desk clerk would not tell me why. He had a very bad attitude.
Stayed 1 night in Dec 2024

10/10 Excellent

bianca

Stayed 1 night in Dec 2024

4/10 Poor

Laurie

Stayed 1 night in Nov 2024

4/10 Poor

Tayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Denver C

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I was not provided the room that I paid for
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
First this hotel needs to update there website, they do not offer a Continental breakfast not even coffee in the lounge. When we called prior to booking and were told they did and found out the opposite, this was a bit irritating. The room we were given looked like the bed was half made. There were was no blank on it, just a sheet. Holes in the walls from pictures, and I don’t mean small holes I’m talking big screw holes. One of the tv’s was a look but don’t touch. It was leaning forward so bad from two screws missing from the stand. The room has no remotes for either tv. There hotel is listed a non smoking, but when start walking down the hallway on the second floor all you smell is weed. There are signs everywhere MASKS REQUIRED, but the staff doesn’t wear them behind the desk and majority of ppl you see are NOT wearing them either. We did get blanks and remote for tv but wasn’t worth it, reception stinks. Only thing good about stay was staff was nice.
Stayed 3 nights in Sep 2021

2/10 Terrible

Ryan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Entire building smells like marijuana smoke. No comforter on beds. Noisy all night
Stayed 1 night in Sep 2021

2/10 Terrible

Scarlett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Nick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Old and rundown

If you are looking for a place to get ready and sleep it will work for you. They need to update the pics on the site. The pool area is a storage age. No pool is working. The place needs major updates.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a not so pleasant smell in the entryway.
Stayed 1 night in Aug 2021

10/10 Excellent

Kewian

Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Window treatments torn. I had to request a comforter for the bed.
Stayed 1 night in Aug 2021

6/10 Okay

Glenn

Liked: Staff & service
Disliked: Cleanliness

The Hotel Where Nothing Works

The ice machines didn't work, the vending machines didn't work, and the hallways were dank and musty. Also, someone else's hair was in my bathtub and this was after housekeeping had allegedly just cleaned my room before my arrival.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
My King room, that i reserved a month in at advance, was GIVEN away. The only concern was sorry here is all we got and all we got was a room where the door did not lock, which was not a king room.
Stayed 4 nights in Jul 2021

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Ronald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The tv in the sleeping part of the suite didn’t work. Called the desk said she would find maintenance and they never showed. No pool. No breakfast when I checked out. Overall appearance of room was dismal and there was a dirty towel and dirty shorts in one of the drawers. No wash clothes no blanket either.
Stayed 1 night in Jul 2021

2/10 Terrible

Frederick

Stayed 2 nights in Jul 2021