Hotel Serrano

3.0 star property

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Photo gallery for Hotel Serrano

Presidential Room | Living area | Flat-screen TV
Presidential Room | 1 bedroom, minibar, desk, blackout drapes
Exterior
Exterior
Outdoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Room service
  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

Map
Coronel Cristalino 118, Centro, Martins, State of Rio Grande do Norte, 59800-000

Room options

Presidential Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Deluxe Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Basic Double Room

  • Sleeps 2
  • 1 Double Bed

Luxury Room, Jetted Tub

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Basic Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

Similar properties

About this property

Hotel Serrano

3-star Martins hotel with outdoor pool
This smoke-free hotel features an outdoor pool, a children's pool, and dry cleaning. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite.
Hotel Serrano offers 91 accommodations with minibars and blackout drapes/curtains. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site.
Hotel Serrano features an outdoor pool and a children's pool. Public areas are equipped with complimentary wireless Internet access. A complimentary breakfast is offered each morning. This Martins hotel also offers tour/ticket assistance, dry cleaning/laundry services, and room service (during limited hours). Onsite self parking is complimentary.

Hotel Serrano is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 9:30 AM.
Room service (during limited hours) is available.

Languages

Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:30 AM

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Serrano Martins
Serrano Martins
Hotel Hotel Serrano Martins
Martins Hotel Serrano Hotel
Serrano
Hotel Hotel Serrano
Hotel Serrano Hotel
Hotel Serrano Martins
Hotel Serrano Hotel Martins

Hotel Serrano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 60 out of 123 reviews
Rating 8 - Good. 39 out of 123 reviews
Rating 6 - Okay. 20 out of 123 reviews
Rating 4 - Poor. 4 out of 123 reviews
Rating 2 - Terrible. 0 out of 123 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tom, Largo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 1 night in Jan 2023

8/10 Good

Tânia Maria

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Antonio carlos

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Leizia

Liked: Cleanliness, staff & service, room comfort

Hotel mediano

O hotel é bom e grande, achei o quarto um pouco pequeno e na pia do banheiro tinha um vazamento mas nada que pudesse prejudicar ficar no quarto. Sobre a reserva o quarto que fiquei foi diferente da foto. Café da manhã é bom, porém os garçons que ficam lá pra dentro da cozinha e caso você precise de algo precisa chamar para eles vim, sendo que deveria ficar pelo menos 1 na recepção. Sem falar da pulseira que eles dão quando você chega e só querem que tirei depois que você for embora. ( Pulseira de park aquático).
Stayed 4 nights in Feb 2025

8/10 Good

LUCIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa. Café bom, senti falta de frutas, especialmente as da regiao.
Stayed 1 night in Feb 2025

10/10 Excellent

Alexandre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

JOSE E

Stayed 2 nights in Jan 2025

10/10 Excellent

Zaria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia tranquila e confortável

Pousada limpa, organizada e quartos confortáveis. Único problema, foi um vazamento de água próximo a pia do banheiro, mas não afetou em nada. Café da manhã muito bom e ótima variedades.
Stayed 1 night in Jan 2025

10/10 Excellent

Mercia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Carlos Alberto De

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort

O hotel deixou muito a desejar.

Stayed 1 night in Jan 2025

10/10 Excellent

Magno C

Traveled with family

Boa hospedagem

Bem central, boas acomodacoes.
Stayed 1 night in Jan 2025

10/10 Excellent

Raimundo G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rodrigo Neves da Silva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom
Stayed 1 night in Jan 2025

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surpreso

Fiquei surpreso, hotel está bem conservado, boas instalações e uma área verde excelente. A localização é top a melhor de Martins Excelente café da manhã
Stayed 4 nights in Dec 2024

6/10 Okay

Obede

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Luzineide Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível
Stayed 2 nights in Nov 2024

8/10 Good

Nadja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Emmanuelli

Liked: Cleanliness, staff & service

Chuveiro péssimo! Demais instalações ótimas!

O quarto é ótimo, mas o chuveiro vc pode ficar debaixo que não vai cair uma gota de água na sua cabeça. Vai molhar todo lugar, menos vc. Quando fui tentar ajeitar levei um choque. Tivemos que tomar banho com a ducha, foi péssimo. As demais instalações estavam boas, lugar bonito, confortável, bem natureza, restaurante bom tbm. Mas levem lenços humidecidos, ou vá sabendo que seu banho vai ser de ducha. Quarto 242!
Stayed 1 night in Nov 2024

10/10 Excellent

Thaysa

Stayed 2 nights in Oct 2024

10/10 Excellent

Gildemar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

JAILSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Antonio carlos

Stayed 1 night in Sep 2024

10/10 Excellent

Evandro

Stayed 1 night in Sep 2024