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Sofitel Marrakech Palais Imperial & Spa

5.0 star property

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Photo gallery for Sofitel Marrakech Palais Imperial & Spa

Indoor pool, 4 outdoor pools, pool umbrellas, sun loungers
Property video
5 restaurants, breakfast, lunch, dinner served; Moroccan cuisine
3 bars/lounges, poolside bar
5 restaurants, breakfast, lunch, dinner served; Moroccan cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pet friendly
  • Gym
  • Pool
  • Bar
$315
includes taxes & fees
Sep 29 - Sep 30

Explore the area

View in a map
Rue Harroun Errachid, Quartier de l Hivernage, Marrakech, 40000
  • Place, Koutoubia Mosque
    ‪11 min walk‬
  • Place, Jemaa el-Fnaa
    ‪18 min walk‬
  • Place, Menara Mall
    ‪2 min drive‬
  • Airport, Marrakech (RAK-Menara)
    ‪6 min drive‬

Room options

View all photos for Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 1 King Bed, Balcony, Pool View (Prestige Agdal or Atlas view)

  • 463 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Terrace

Presidential Suite, 2 Bedrooms, Terrace | 1 bedroom, premium bedding, down comforters, pillowtop beds

Presidential Suite, 2 Bedrooms, Terrace

  • 1938 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite, 1 King Bed (Contemporary)

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed (Contemporary)

  • 463 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King or Twin bed, city or Hivernage side, Balcony

1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King or Twin bed, city or Hivernage side, Balcony

9.0 out of 10
Wonderful
(7 reviews)
  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Hivernage view)

Junior Suite, 1 King Bed (Hivernage view) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed (Hivernage view)

  • 603 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Terrace (Contemporary )

Junior Suite, 1 King Bed, Terrace (Contemporary ) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed, Terrace (Contemporary )

9.6 out of 10
Exceptional
(5 reviews)
  • 463 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony (Garden Side)

1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Twin Beds, Balcony (Garden Side)

  • 431 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Penthouse, Multiple Beds, Terrace (Koutoubia View)

Penthouse, Multiple Beds, Terrace (Koutoubia View) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Penthouse, Multiple Beds, Terrace (Koutoubia View)

  • 2260 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite, 1 King Bed (Atlas)

1 bedroom, premium bedding, down comforters, pillowtop beds

Junior Suite, 1 King Bed (Atlas)

8.0 out of 10
Very good
(1 review)
  • 581 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Contemporary)

Deluxe Room, 1 King Bed, Balcony (Contemporary) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, Balcony (Contemporary)

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Prestige)

Superior Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Superior Suite, 1 King Bed (Prestige)

8.0 out of 10
Very good
(3 reviews)
  • 904 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Balcony (Contemporary)

1 bedroom, premium bedding, down comforters, pillowtop beds

Classic Room, 1 King Bed, Balcony (Contemporary)

8.0 out of 10
Very good
(20 reviews)
  • 356 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Balcony (Pool or Atlas view)

Suite, 2 Double Beds, Balcony (Pool or Atlas view) | 1 bedroom, premium bedding, down comforters, pillowtop beds

Suite, 2 Double Beds, Balcony (Pool or Atlas view)

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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About this property

Sofitel Marrakech Palais Imperial & Spa

5-star hotel in Gueliz
This smoke-free hotel features 5 restaurants, 4 outdoor pools, and a full-service spa. Free WiFi in public areas and free valet parking are also provided. Additionally, an indoor pool, a nightclub, and 3 bars/lounges are onsite. Change of towels is available on request.
Sofitel Marrakech Palais Imperial & Spa offers 157 accommodations with DVD players and minibars. Rooms open to balconies. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

4 outdoor swimming pools and 2 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is open daily.
Sofitel Marrakech Palais Imperial & Spa features a full-service spa, 4 outdoor swimming pools, and 2 hot tubs along with an indoor pool and a health club. Dining is available at one of the hotel's 5 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, 6 meeting rooms, and limo/town car service. Event facilities measuring 549 square feet (51 square meters) include conference space. This Art Deco hotel also offers a children's pool, a nightclub, and a sauna. For a surcharge, the property provides an area shuttle within 10 km and an airport shuttle (available 24 hours). Complimentary valet parking is available on site, along with a car charging station.

Sofitel Marrakech Palais Imperial & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Le Jardin - Overlooking the garden, this restaurant serves breakfast only.
L'Orangerie - This restaurant specializes in Moroccan cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
L'Oasis - Overlooking the pool, this restaurant specializes in Mediterranean cuisine and serves lunch only. Open daily.
So Lounge - This restaurant specializes in Asian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Pool Lounge - This poolside restaurant specializes in Mediterranean cuisine and serves lunch only. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 10 km
  • Limo/town car service
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MAD 270 per person
  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • L'Oasis
  • L'Orangerie
  • Le Jardin
  • Pool Lounge
  • So Lounge

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Art gallery
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • DVD player
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 549 square feet of conference space
  • 6 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 2 buildings
  • 5 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2002
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 11 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MAD 28.60 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

The listed airport shuttle fee applies per vehicle, one-way, for 3-4 passengers. The fee is MAD 500 per vehicle, one-way, for 1-2 guests.

Optional extras

  • Fee for buffet breakfast: approximately MAD 270 per person
  • Airport shuttle fee: MAD 600 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges fees to access the spa services.
This property charges fees to access So Lounge on weekends and during special events.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Lounge Marrakech
Marrakech Lounge
Marrakech Sofitel
Sofitel Lounge
Sofitel Lounge Hotel
Sofitel Lounge Hotel Marrakech
Sofitel Lounge Marrakech
Sofitel Marrakech
Sofitel Marrakech Lounge
Sofitel Marrakech Lounge Hotel Marrakech
Sofitel Marrakech Lounge Hotel

Sofitel Marrakech Palais Imperial & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 344 out of 690 reviews
Rating 8 - Good. 187 out of 690 reviews
Rating 6 - Okay. 88 out of 690 reviews
Rating 4 - Poor. 36 out of 690 reviews
Rating 2 - Terrible. 35 out of 690 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carey

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Stayed 3 nights in Jun 2025

10/10 Excellent

Saurash

Stayed 2 nights in Jun 2025

10/10 Excellent

Kathryn Majella

Traveled with group
Staff and amenities excellent. Didn’t let the scan only option for all menus food, drinks
Stayed 3 nights in Jun 2025

10/10 Excellent

Imad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time and the property and it was great. Service and staff were exceptional. We’ll be back and thank you.
Stayed 2 nights in Jun 2025

4/10 Poor

Adriana

Disliked: Staff & service, property conditions & facilities
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
Stayed 3 nights in May 2025

4/10 Poor

manuel

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2025

2/10 Terrible

Menahem

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
unfriendly
Stayed 2 nights in Apr 2025

10/10 Excellent

patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, Confortable rooms, beautiful gardens
Stayed 3 nights in Apr 2025

8/10 Good

richard

Liked: Cleanliness, property conditions & facilities
The Hotel facilities are excellent. However, staff and service are just about average. Service is slow. Finding table at breakfast or a seat by the pool was very difficult. Staff were less than helpful in this respect. We stayed in a suite. Cost high but service did not match this
Stayed 2 nights in Mar 2025

10/10 Excellent

Malkiat

Stayed 3 nights in Mar 2025

6/10 Okay

roderick

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It is a wonderful hotel, only let down by downright unhelpful and inefficient reception staff. They should realise that the guests are their most important asset and attend to them with a little more alacrity
Stayed 6 nights in Feb 2025

10/10 Excellent

Abdul Rahman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

abderrazak

Liked: Staff & service
Disliked: Room comfort
L’hôtel a besoin de beaucoup de rénovation la chambre et les couloirs très mauvais état en plus le service était très long à la réception 2h pour avoir la chambre
Stayed 1 night in Feb 2025

10/10 Excellent

Rob

Stayed 3 nights in Nov 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with very friendly staff. Would highly recommend and certainly stay again!
Stayed 3 nights in Feb 2025

10/10 Excellent

sampath

Stayed 4 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great value.
Stayed 1 night in Jan 2025

4/10 Poor

Jocelyn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
Stayed 7 nights in Jan 2025

8/10 Good

rusmir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing, mattress horrible. They moved us to different room it was slightly better
Stayed 6 nights in Jan 2025

2/10 Terrible

Elise

Traveled with family
Le service pourri sa vaut pas le prix trop d attente pour avoir la chambre Chaque choses trop long
Stayed 3 nights in Jan 2025

10/10 Excellent

velmurugan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel

Best hotel i have ever stayed. Amazing service and you were made to feel luxury from the checkin to check out. All staffs friendly and got personalised service. Location is perfect and worth the amount you pay. it made the holiday special
Stayed 2 nights in Dec 2024

4/10 Poor

Matt

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

mithu

You need to be careful about their charges. My room was paid in advance via Expedia. I had to pay only local tax. They took the credit card info as a hold and one day after I see that they have charged the whole amount t again via my credit card. Fortunately I was coming back to Marrakech again and complained and they reversed the charge. If I left the country I’m sure it would have been a headache to get a refund. Please make sure that they do not double charge you. Other than that the service was good.
Stayed 1 night in Dec 2024

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mostly perfect stay

Everything was lovely....except....both mornings that I was there, there was a knocking sound at 6:30 am which woke me, which sounded like someone was already doing works in the rooms above me. I complained the second morning. The location is very convenient, everyone was very friendly, and the service was excellent.
Stayed 2 nights in Dec 2024