2/10 Terrible
Verified traveler
Traveled with family
Aug 24, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Arrived in the evening
Easy check in
Within a short time of arrival the electrics started flickering and whilst in the shower all the lights went off…pitch black and unable to properly navigate around. Went to complain and the maintenance person came and you could see sparks flying from the fuse box, they said it was safe but the lights still kept flickering. Didn’t feel it was safe to plug anything in to charge. No apologies by the staff and no compliments for the inconvenience or acknowledgement of my concern
The room itself was nice however the ac was poor and our room was situated on the roof - even with my experience of hot climates I was not prepared for the room temperature
The fridge didn’t keep cold and no refill of the complimentary water on the second day
The room and hotel was decorated lovely and the plunge pool was a welcome treat. The offer airport runs but found this was more expensive than getting a taxi outside. Located close to the main square and easy to navigate but needed Google maps to get us there the first night
If you have mobility issues this will not be the place for you as it has a lot of narrow and uneven stairs with no proper hand rails
Was disappointed by the service especially and didn’t get any of the perks of being a hotels.com vip
Verified traveler
Stayed 2 nights in Aug 2024