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Riad Carole

3.5 star property

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Photo gallery for Riad Carole

Courtyard
Family Room | Free WiFi, bed sheets
Beach/ocean view
Terrace/patio
Restaurant

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Breakfast available
  • Room service
  • 24/7 front desk

Explore the area

Map
71, Rue el Gza, Marrakech, 40000
  • Le Jardin Secret
    ‪13 min walk‬
  • Majorelle Garden
    ‪14 min walk‬
  • Jemaa el-Fnaa
    ‪4 min drive‬
  • Marrakech (RAK-Menara)
    ‪18 min drive‬

Room options

View all photos for Quadruple Room

Quadruple Room | Free WiFi, bed sheets

Quadruple Room

  • 161 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Triple Room, 1 Bedroom

Free WiFi, bed sheets

Standard Triple Room, 1 Bedroom

  • 215 sq ft
  • Sleeps 4
  • 1 Large Twin Bed and 1 Twin Bed

View all photos for Traditional Double Room

Living area

Traditional Double Room

  • 108 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Riad Carole

3.5-star riad in Medina
A full-service spa, a restaurant, and 2 bars/lounges are available at this riad. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace, and a coffee shop/cafe are onsite.
Riad Carole offers 4 accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hair dryers can be requested.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.
Riad Carole features a full-service spa. The riad offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the riad's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This hot springs riad also offers a rooftop terrace, barbecue grills, and 24-hour room service. For a surcharge, the property provides an area shuttle within 5 kilometers and a shuttle from the hotel to the airport (available 24 hours). Parking is available onsite for a surcharge.

Riad Carole has designated areas for smoking.

Local cuisine breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:30 AM.
Riad Carole has a restaurant on site.
24-hour room service is available.

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 5 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Valet parking on site (EUR 5 per night)

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:30 AM for a fee: EUR 3 for adults and EUR 3 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Bicycle repair station
  • Full-service spa
  • Ski passes
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • Coworking space

Outdoors

  • Barbecue grill
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Mud bath
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in fee: EUR 10.00 for check-in between 10:00 PM and 1:00 AM
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 10 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.80 per person, per night. This tax does not apply to children under 12 years of age.
  • Resort fee: EUR 3 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately EUR 3 for adults and EUR 3 for children
  • Airport shuttle fee: EUR 5 per person
  • Valet parking fee: EUR 5 per night
  • Late check-in fee: EUR 10.00 for check-in between 10:00 PM and 1:00 AM
  • Air conditioning is available for an additional fee
  • Rollaway bed fee: EUR 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Riad Carol Marrakech
Carol Marrakech
Riad j'ddi
Riad Carol
Riad Carole Riad
Riad Carole Marrakech
Riad Carole Riad Marrakech

Riad Carole Reviews

Reviews

5.4
Rating 10 - Excellent. 3 out of 49 reviews
Rating 8 - Good. 15 out of 49 reviews
Rating 6 - Okay. 10 out of 49 reviews
Rating 4 - Poor. 5 out of 49 reviews
Rating 2 - Terrible. 16 out of 49 reviews

4.8/10

Cleanliness

6.6/10

Staff & service

6.0/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Beautiful Riad Service was excellent and the staff was very friendly! The place was clean and the patio was beautiful Also in a great part of the Medina
Stayed 5 nights in Dec 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Underwhelming

Honestly it was a bit underwhelming. I booked this stay due to missing my flight so I didn't really look too much into it but if I had to stay longer than the 1 night I did, I'd look elsewhere. Started off with the manager/owner unable to even locate my booking (understandable as I'd only booked an hour ago), but insinuated I wouldn't be staying there tonight, even though I showed him the booking confirmation on my end multiple times. Eventually found it and gave me the spare room on the bottom floor. Room itself has no AC, just a single very bright bulb hanging from the ceiling, and is right next to the office which plays music until 10PM. It was okay to get through just the 1 night I needed, but the breakfast was extremely underwhelming for 3 EUR... When I asked for an omelette my reject was declined, to which I requested a boiled egg, and was told there is no eggs in breakfast, just 0.30 cent bread and a few different spreads. Overall experience was just a bit below average in my opinion, there is significant room for improvement.
Stayed 1 night in Oct 2023

2/10 Terrible

HAKAM MOHAMED VALAPULLAI

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst experience the hotel had no fan or AC in the hotel in the 40 degree heat. Also charge you high prices for transport so be aware and use transport else where and not from the people from this hotel
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We paid 20 Euro to be taken to the hotel, I suggest you do the same or you won't find it. We had to wait for half an hour before we were picked up. On our arrival the reception by Jawad was fantastic, the staff were also great. But and this is a big but, the hotel is extremely basic. It is situated in the middle of Medina which is a plus. There was no AC in 32 plus temperature it had a fan which was very loud. If you are planning to stay more than a night I suggest choose somewhere outside of the Medina and make sure it meets your basic needs.
Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel states that there is 24 hour front desk service but the hotel did not open when I arrived at midnight because of the night bus. The gate was locked. No one responsed to the door bell and no one answered the phone calls. All I could do is to standing on the street for over a hour to wait and at last I still could not check in. I had to find another hotel immediately and it was a nightmare.
Stayed 1 night in Jun 2019

8/10 Good

Fredie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't judge a book by its cover

The facade outside is dirty and dusty but the inside Courtyard of the actual Hotel is an Oasis. BEWARE after paying the owner tried to pawn me off on his neighbor / brother into Anna Jason Riad have a different name that stank to high heaven of cat urine. INSIST I'm staying in the Riyadh Carol that is shown in the photos
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The riad is lovely and the hosts are very friendly and helpful, the breakfast is absolutely delicious! Very well located in Medina, easy to get to anywhere. We had a minor misunderstanding with the room when we arrived, as we had booked one type of room and were given a different kind, but it was sorted quickly. All in all, a positive experience.
Stayed 7 nights in Feb 2019

10/10 Excellent

Rina, london

Liked: Cleanliness, staff & service, room comfort

Very welcoming

We were made to feel like we were at home It's not a five star but the excellent communication made up for everything. I would stay there again anytime
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

great location in the Medina

Good value given the price. Needs a little updating as looks a little tired. But it was a pleasant stay. Helpful staff
Stayed 3 nights in Apr 2018

2/10 Terrible

2 canadians, toronto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredibly disappointing!

Arrived at noon and we were asked to wait 5 minutes and have tea. All three staff members doasaleared for over an hour! We called through the building, knocked on the door, tried calling the hotel and got nothing. Eventually I went searching through the building to find them watching tv. The woman told me that apparently her co-worker (not one of the other 3 people on site) who does the check ins never showed up and I would have to wait. She gave us no indication of this before! She didn't tell us anything about the situation- just left us in the lobby. We were incredibly frustrated! We were in the process of booking another room when they finally let us in- and out of sheer exhaustion from our travel and desperation to get out of the room we took the room. Big mistake. The room was mouldy, musty and damp, one towel was putrid, the other smelled less bad but was covered in stains. The hot water didn't work for a shower in the evening. The room was so cold that we we woke up to dig through our bag for extra layers at night. I put a filter on my Expedia search looking for places with breakfast included, and yet after waiting an hour in the morning we were told that breakfast was not included. This place stinks! They didn't even have a map to give us of the city! So when we finally got out of the riad, we had no idea where to go. None of the staff tried to help us at any point, they hardly even spoke to us. Don't be fooled by the pretty patio, this place is not worth your time
Stayed 1 night in Feb 2018

2/10 Terrible

Rasmus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Jimmy

Just about ok

Do not expect to get everything that is in the add. There is no pool, no spa, the showers are without hot water and with almost no pressure. No reception or lobby to talk about and no snackbar. In one week no one ever cleaned my room. They did however have a good breakfast, easy transfer for the airport and cold beers for sale!
Stayed 7 nights in Jul 2023

8/10 Good

Maria del Pilar

Liked: Cleanliness, staff & service, amenities
La habitación era muy grande y fresca, a pesar de que el aire acondicionado no funcionaba, pero no fue necesario usarlo. Aunque el hotel está en una calle ruidosa, desde dentro no se oye absolutamente ningún ruido. Tiene un patio precioso con muchas plantas, espacios para sentarse y mesas, también había una familia de pajaritos, acostumbrados a la gente, que venían muy cerca cuando les daba pan. Ellos alegraban el ambiente con sus trinos. En general fue una estancia agradable para mi y volvería de nuevo. También tiene servicio de recogida y traslado al aeropuerto. Esta muy bien localizado y hay muchos restaurantes, tiendas y mercados en el,área.
Stayed 3 nights in May 2023

8/10 Good

Franco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nel cuore di Fez

Bel riad dentro la Medina personale molto gentile e disponibile
Stayed 1 night in Jan 2023

6/10 Okay

Isabelle

Disliked: Cleanliness
Stayed 5 nights in Oct 2022

4/10 Poor

massika

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hébergement ne correspond pas du tout a la description, aucun entretien pendant notre séjour, pas de serviettes, ni produits d'entretien alors que c'est compris, la chasse d'eau disfonctionne il faut utiliser un seau d'eau équipements vétustes et présence de cafards et la moitié des lumières ne fonctionnent pas. Difficile aussi de prendre une vraie douche...Les photos ne sont pas contractuelles ne correspondent pas du tout a l'état actuel de l'établissement. Très mauvaise expérience je recommande pas du tout
Stayed 5 nights in May 2022

6/10 Okay

Candice

Traveled with family
Liked: Staff & service
Disliked: Room comfort

Décor sympathique

Riad très sympathique et tres colorés. Bien protéger de la chaleur et du bruits de la rue passante ce qui fait un lieu très calme. Il faudrait que se lieu soit mieux indiqué par une affiche par exemple. La literie est a changer et un peux de rénovation ne ferai pas de mal.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hôte a été très professionnel Le lieu est charmant Très bien placé pour faire des visites à pied
Stayed 1 night in Jul 2021

8/10 Good

SOFIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Αριστη σχέση ποιότητας-τιμής, τέλειοι άνθρωποι!

Το ριαντ είναι πανέμορφο, με εξαιρετική διακόσμηση, το προσωπικό είναι φιλικότατο και έτοιμο να σε βοηθήσει σε ότι χρειαστείς. Ρώτησα τον διευθυντή πού ψωνίζει τα σεντόνια του γιατί ήταν πολύ απαλά και εκείνος δεν μας είπε απλά ποιό μαγαζί είναι, αλλά μας πήγε με το αυτοκίνητο του! Μέχρι πού προσφέρθηκε να μας παει στο αεροδρόμιο όταν επιστρέψουμε ξανά στο Μαρρακές απο τις υπόλοιπες πολεις που θα δούμε, αν δεν βρούμε ταξί εύκολα, μιας και θα φτάσουμε στην πόλη 2 η ωρα το πρωί και θα κατευθυνθούμε αμέσως προς το αεροδρόμιο! Οι άνθρωποι του ριαντ ειναι εξαιρετικοί. Το μονο που θα χρειαζόταν ειναι μια ανακαίνιση στο μπάνιο, αλλά κατα τα άλλα ηταν εξαιρετική επιλογή για ενα ζευγάρι με 3 παιδιά οπως εμείς. Μείναμε 3 νύχτες και η σχέση ποιότητας -τιμής είναι επίσης άριστη!
Stayed 3 nights in Feb 2020

8/10 Good

Hendrikus

Traveled with partner
Liked: Cleanliness, staff & service
Uniek in zijn eenvoud. Echt Marokkaans. Simpel maar ok
Stayed 4 nights in Nov 2019

8/10 Good

letizia

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Marrakech in famiglia

Riad centrale, il proprietario molto disponibile ci ha aiutato in ogni modo,abbiamo anche cenato spesso da lui cucina molto buona... non è il massimo della pulizia ma ottimo rapporto qualità prezzo ... ho letto altre recensioni dove si lamentano di assenza carta igienica e acqua fredda ... noi abbiamo sempre avuto acqua calda ed eravamo 4 adulto e 5 bambini e la carta igienica non è mai mancata .... nel riad disponibilità anche di bevande birre e vino.
Stayed 7 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Enige wat goed is is de ligging dat is centraal Voor de rest zou ik het niemand aanbevelen. Vergane glorie
Stayed 3 nights in Sep 2019

8/10 Good

hamdiatou

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Amenities
Le Riad en lui lême la situation géographique pittoresque mais il nécessiterait un rafraichissement
Stayed 7 nights in Aug 2019

2/10 Terrible

Verified traveler

Stayed 7 nights in Apr 2019