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Tughan Hotel

3.0 star property

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Breakfast, lunch, dinner served; international cuisine, garden views
Breakfast, lunch, dinner served; international cuisine, garden views
Exterior
Exterior
Breakfast, lunch, dinner served; international cuisine, garden views

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast included
  • Room service
  • Laundry
  • Air conditioning

Explore the area

Map
1.Cadde Sar Mahallesi No:351 Artuklu, Mardin, 47100
  • Mardin Museum
    ‪3 min walk‬
  • Great Mosque of Mardin
    ‪7 min walk‬
  • Mardin Castle
    ‪6 min drive‬
  • Mardin (MQM)
    ‪44 min drive‬

Room options

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | Premium bedding, down comforters, memory foam beds, minibar

Honeymoon Studio Suite

  • City view
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Comfort Room, 1 Double Bed

Combined shower/tub, hydromassage showerhead, designer toiletries

Comfort Room, 1 Double Bed

  • Mountain view
  • 431 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Triple Room

Premium bedding, down comforters, memory foam beds, minibar

Executive Triple Room

  • City view
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Family Room

Premium bedding, down comforters, memory foam beds, minibar

Family Room

  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Single Room, 1 Bedroom, City View

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Single Room, 1 Bedroom, City View

  • City view
  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room

Premium bedding, down comforters, memory foam beds, minibar

Deluxe Double or Twin Room

  • City view
  • 484 sq ft
  • Sleeps 2
  • 2 King Beds

Similar properties

Front of property

BABİ NEFES Demirhan Konağı

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.3 out of 5, Excellent, (58)
The price is $70
per night
$78 total
includes taxes & fees
May 12 - May 13
BABİ NEFES Demirhan Konağı

About this property

Tughan Hotel

3-star hotel in Artuklu
Along with a restaurant, this hotel has a bar/lounge and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a complimentary children's club, a coffee shop/cafe, and coffee/tea in a common area. Change of towels is available on request.
Tughan Hotel offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature fireplaces and all-in-one washer/dryers. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate dining areas and include day beds and dining tables. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 210-inch LCD televisions come with premium satellite channels, first-run movies, and DVD players. Guests can make use of the in-room full-sized refrigerators/freezers, microwaves, and espresso makers. Bathrooms include shower/tub combinations with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include offices and desks, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include minibars and video-game consoles. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is complimentary.

Event facilities measuring 5382 square feet (500 square meters) include conference space. This family-friendly hotel also offers a library, a terrace, and a complimentary children's club. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. A total renovation of this property was completed in August 2020.

Tughan Hotel has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 8:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Han Restaurant - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open 24 hours.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Languages

Arabic, Azerbaijani, Bulgarian, Catalan, Chinese (Mandarin), Croatian, Czech, Dutch, English, Farsi, Filipino, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Han Restaurant

Things to do

  • Arcade/game room
  • Art gallery
  • Bicycle cleaning area
  • Bicycle equipment shop
  • Bicycle repair station
  • Bicycle shuttle
  • Bicycle storage
  • Bicycle tours
  • Designer stores
  • Free children's club
  • Library
  • Playground
  • Shopping mall
  • TV in common areas

Family friendly

  • All-in-one washer/dryer
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby monitor
  • Baby toys
  • Changing table
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • Dining table
  • DVD player
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Highchair
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities
  • Musical instrument
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • In a provincial park
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • 9 accessible parking spaces
  • Accessible airport shuttle
  • Accessible bathtub
  • Accessible shuttle
  • Area rugs in room
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Ceiling hoist
  • Doorbell and phone notification
  • Elevator (30 inch wide door)
  • Fixed shower seat
  • Front entrance ramp
  • Grab bar in bathtub (30 inches high)
  • Grab bar in shower
  • Grab bar near toilet (30 inches high)
  • Hand-held showerhead
  • Handrails in hallways (35 inches high)
  • Handrails in stairways (30 inches high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • High-pile carpet in room
  • Hospital bed
  • Lever door handles
  • Low-height bed (20 inches high)
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Portable bathtub seat
  • Portable hoist available
  • Portable shower seat
  • Sign language-capable staff
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Vibrating pillow alarm
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Communal living room
  • Designated smoking areas
  • Electric bike charging
  • Fireplace in lobby
  • Mosquito nets
  • Reception hall
  • Renovated entire property - August 2020
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 210-inch LCD TV with premium satellite channels
  • CD player
  • DVD player
  • DVR
  • First-run movies
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services
  • Video game console

Food and drink

  • 24-hour room service
  • Blender
  • Champagne service
  • Chef service
  • Cleaning supplies
  • Coffee grinder
  • Coffee/tea maker
  • Dining table
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Ice maker
  • Kitchen island
  • Lobster/crab pot
  • Meal delivery service
  • Microwave
  • Minibar
  • Mixer
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Rice cooker
  • Separate dining area
  • Spices
  • Stovetop
  • Toaster
  • Toaster oven
  • Waffle maker
  • Wet bar

More

  • 5G smartphone data speed
  • Access via exterior corridors
  • Air conditioning
  • All-in-one washer/dryer
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Computer monitor
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Fan
  • Fireplace
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Office
  • Phone
  • Printer
  • Safe
  • Separate sitting area
  • Smartphone
  • Soundproofed rooms
  • Unlimited free smartphone calls
  • Unlimited smartphone data usage
  • Window screens

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 12:30 PM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls, an off-leash area, pet-sitting services, litter boxes, and pet grooming services are available

Children and extra beds

Children are welcome
Cribs (infant beds) are available for TRY 500.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: TRY 1000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: TRY 500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay, Boost, LINE Pay, Amazon Pay, DANA, and DBS PayLah!
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 15457

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Tughan Hotel Mardin
Tughan Mardin
Tughan Hotel Hotel
Tughan Hotel Mardin
Tughan Hotel Hotel Mardin

Tughan Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 82 out of 206 reviews
Rating 8 - Good. 37 out of 206 reviews
Rating 6 - Okay. 29 out of 206 reviews
Rating 4 - Poor. 24 out of 206 reviews
Rating 2 - Terrible. 34 out of 206 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

ISMAEL

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

unfortunately, my experience was far from pleasant. Firstly, the pictures did not match the reality of the room I was given. Even there was no shampoo provided and bathroom was not tiidy and clean, which is a basic amenity one would expect. Additionally, the air-conditioning system was unreliable and did not function properly, making the room uncomfortable. Parking was a headache with limited spaces and poor management. Overall, I do not recommend staying here.
Stayed 1 night in Dec 2024

2/10 Terrible

Patric

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was black mould growing on the walls underneath peeling wallpaper. The roof leaked. Tv did not work,fridge stopped working, no coat hangers,no mattress protector no top sheet on bed,water took 15mins to come out of the tap i timed it then 10 mins to get hot.
Stayed 1 night in Oct 2024

10/10 Excellent

MONESTER PRO

Stayed 1 night in Sep 2024

6/10 Okay

Simranjit

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

4/10 Poor

Mark

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

2/10 Terrible

Piotr

Stayed 5 nights in Aug 2023

4/10 Poor

Muhammed

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Feb 2023

2/10 Terrible

Tanner

Stayed 3 nights in Oct 2022

6/10 Okay

Ahmed

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Good location

In first time when I was getting there to check in. I was waiting for 30 minutes in front of the door. Because no body there to check in. The final the man who came and the face sleep. Also, I paid the parking, but the actual I had a free valet, but he didn't earn to me only said need to pay.
Stayed 1 night in Aug 2022

10/10 Excellent

Joshua Oktay

Stayed 2 nights in Jul 2022

4/10 Poor

Azad

Traveled with partner
Disliked: Staff & service
We spent four nights there. When we arrived we found out that they gave our room to another customer. The room that they provide us later was very noisy, and we literally couldn’t sleep at all! The toilet flashing and the bathroom door had issues. Also, when we asked about washing our clothing they said a price which was much higher than the amount that I pay even at the US.
Stayed 4 nights in Jul 2022

2/10 Terrible

Nelson

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced, noisy and slow internet. The only good thing was the location. There was live music every night until midnight which made it really hard for us to sleep. Breakfast was poor and definitely overpriced.
Stayed 2 nights in May 2022

6/10 Okay

Karst

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Ok for the money

This place needs maintenance. Mold in the bathrooms, luke warm water. Music until well after 11pm. People were great. Street parking only, so there may be parking or there, most likely, will not be. A bit west of the hotel is an non associated parking garage. I didnt use it, so i do not know cost or convenience.
Stayed 2 nights in Mar 2022

8/10 Good

Brenda

Liked: Cleanliness, staff & service, room comfort
Really nice hotel. Splendid views, good breakfast. A shame about the loud music until late in their nightclub.
Stayed 2 nights in Mar 2022

10/10 Excellent

Jamal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the middle of everything very good service
Stayed 3 nights in Dec 2021

4/10 Poor

Haval

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello, I am sorry but it is snowing but didn't get hot water in the bathroom, also staff not pay attention to you and price too much. I am sorry for writing this but it is true
Stayed 2 nights in Mar 2022

10/10 Excellent

Nur

Stayed 1 night in Mar 2022

10/10 Excellent

Ibrahim mete

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very well received during our five-day stay. The location of the hotel is ideal, right in the heart of the city. Mardin Center is one minutes away. It is very easy and safe to go to the touristic and historical points of the city on foot. We would have preferred not to have carpets in the rooms, but the cleanliness, food, temperature were ideal. General Manager was also very kind and caring.
Stayed 1 night in Jan 2022

10/10 Excellent

Yusuf Can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Numan

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel have Great locatıon .Besıde aşk hıstorıcal place .Hotel Restaurant and food is great .Hotel Room is very clean.Staff is so kind .I Strongly recommend
Stayed 2 nights in Dec 2021

10/10 Excellent

Oguz

Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean Room ,Good design and Restaurant Food is Great.Night Live music with wiew is excellent. Location beside all museum,all antic city,all Restaurant and shopping.Strongly recommend.You Must see this hotel
Stayed 2 nights in Dec 2021

10/10 Excellent

Walter

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastıc locatıon for a famıly.Despite the central locatıon .The hotel was really so quıet and perfect for a famıly.The children loved the 24 hour coffee hot chocolate vs. All actıvıty ın hotel perfect
Stayed 2 nights in Dec 2021

10/10 Excellent

Reyhan

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A priceless holiday in the heart of Old Mardin.The hotel has so stylish room So clean. Hotel room has all mardin wıew. Live music and restaurant service and all food is great .Strongly recommend
Stayed 1 night in Jan 2022

10/10 Excellent

Vadim

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A priceless holiday in the heart of old Mardin. We have so clean room . Our room has all mardin wıew. All food is great . When we taste we had satısfıed. Hotel locatıon is great and besıde the all shop and bank. Hotel has stylısh room
Stayed 1 night in Jan 2022

10/10 Excellent

Rana Hatice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021