2/10 Terrible
Chihoe
Aug 28, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here. Upon checking in I saw the overall condition of the motel and tried to eliminate the second and third nights of our stay. The front desk said to just check in then do it through Expedia. We then checked in. Later that night I was told by Expedia that I could only make those changes at the front desk, and prior to checking in. Blatant lying by the front desk/manager. I checked out the morning after the first night and they still charged me for two more nights and would not adjust the booking at all. Worse yet, the NON-smoking room had cigarette odors deep in the linens, mattresses and walls. We didn't detect the smoke smell at first, but were covered and sickened by it when we woke up. Lastly, the mattresses were covered with a plastic bag - under the sheets. Disgusting. Not sure what was underneath but was not about to check. Stay away from this place. Lied about non smoking, lied about our ability to cancel, and looked me right in the eye and charged us for three nights after checking out and staying one.
Chihoe
Stayed 2 nights in Jul 2024