6/10 Okay
Pamela
Traveled with family
Jan 19, 2025
I tried to reach the owner prior to day of arrival and didn't hear back. It was only after we've checked-in that I received a response. On check-in day, the front desk reached out to the mgt to check us in. We were brought to the North wing section for our room. It's not clean so I swept the floor. We turned-on the aircon and water started to drip on the floor so we have to use bucket to catch the water. We asked to be moved to another room and we were immediately transferred to the South Wing section and toilet paper was provided as it was lacking in the other room. We've seen small cockroaches in the bathroom, kitchen and dining area. I mentioned it to one of the staff who sprayed the bathroom and kitchen. However, we continued to see cockroaches. The room we got is not the same room pictured at time of booking. The lady staff very helpful and attentive to our complaints and request, however, the room didn't meet my expectations.
Pamela
Stayed 3 nights in Jan 2025