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Makati Shangri-La, Manila

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Makati Shangri-La, Manila

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, individually furnished
Front of property
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Ayala Street and Makati Avenue, Makati, Manila, 1200
  • Ayala Center
    ‪1 min walk‬
  • Greenbelt Shopping Mall
    ‪4 min walk‬
  • Glorietta Mall
    ‪5 min walk‬
  • Manila (MNL-Ninoy Aquino Intl.)
    ‪28 min drive‬

Room options

View all photos for Horizon, Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon, Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 2 Twin Beds

9.2 out of 10
Wonderful
(16 reviews)
  • 452 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon, Deluxe Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon, Deluxe Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Superior Room, 1 King Bed

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Room, 1 King Bed

9.8 out of 10
Exceptional
(25 reviews)
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 570 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive Room, 2 Twin Beds

  • 581 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Suite

Deluxe Suite | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 797 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Superior Room, 2 Twin Beds

  • 355 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive King Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Executive King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon Club Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Horizon Club Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe King Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe King Room

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

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About this property

Makati Shangri-La, Manila

Hotel in Makati Central Business District
3 restaurants, an outdoor pool, and a health club are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a conference center are onsite.
Makati Shangri-La, Manila offers 696 accommodations, which are accessible via exterior corridors and feature minibars and safes. Each accommodation is individually furnished. A pillow menu is available. 55-inch LED televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

This Makati hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
In addition to a children's pool, Makati Shangri-La, Manila provides an outdoor pool and a health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

This hotel offers access to a business center, 12 meeting rooms, and limo/town car service. Event facilities measuring 15780 square feet (1466 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite covered self parking and valet parking are complimentary.

Makati Shangri-La, Manila has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Shang Palace - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Sage Grill - This restaurant serves lunch and dinner. Open select days.
Circles Event Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Lobby Lounge - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open 24 hours. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Filipino, German, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free secured, covered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: PHP 1,800 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Circles Event Cafe
  • Lobby Lounge
  • Sage Grill
  • Shang Palace

Things to do

  • Art gallery
  • Children's pool
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Conference center (15,780 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (43 inch wide door)
  • Hospital bed
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 26 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PHP 2206.80 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PHP 1800 per person
  • Airport shuttle fee: PHP 3900 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 2206.80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Manila Makati
Makati Manila Hotel
Makati Shangri-la Hotel Manila
Makati Shangri-la Manila
Manila Makati Shangri-la
Manila Makati Shangri-la Hotel
Manila Shangri-la Makati
Shangri-la Hotel Manila
Shangri-la Makati Hotel
Shangri-la Manila
Makati Shangri La Hotel
Makati Shangri-La Manila Hotel Makati
Makati Shangri-La Manila Metro Manila
Shangri La Makati
Shangri La Manila Makati
Shangrila Makati
Makati Shangri La, Manila
Makati Shangri la Hotel Manila
Makati Shangri-La, Manila Hotel
Makati Shangri-La, Manila Makati
Makati Shangri-La, Manila Hotel Makati

Makati Shangri-La, Manila Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1003 reviews" "
Rating 8 - Good. 222 out of 1003 reviews" "
Rating 6 - Okay. 64 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and service in a very safe and comfortable environment in the big shopping district of Manila adjacent to Greenbelt. The management is very responsive and well trained and in particular 'Jean' the Asst. Front Desk Mgr. was extremely helpful during our stay. The property is showing some maintenance needs like new plumbing fixtures/carpeting but overall would definitely stay here again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Simply the best resort experience ever .
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniel Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. Many thanks to the Makati Shang team for a wonderful birthday staycation. See you again next year!
Stayed 3 nights in Oct 2024

10/10 Excellent

Glen Masato

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurants, facilities and service
Stayed 4 nights in Oct 2024

10/10 Excellent

Ian

Stayed 1 night in Sep 2024

10/10 Excellent

SANDEEP

Stayed 3 nights in Oct 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Geoffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top quality hotel with excellent service and facilities.
Stayed 3 nights in Oct 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, room comfort
A little paradise
Very beautiful hotel with attentive and friendly staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Ray

Liked: Staff & service, property conditions & facilities
Great
Stayed 3 nights in Oct 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

mark

Liked: Staff & service, amenities, property conditions & facilities
Most everything was good especially pool. My big issue was they did not let my wife in the restaurant because of her shoes, our meal was prepaid, I had not seen my wife in 2 weeks. Very bad look for such an expensive hotel. Also staff called my room when do not disturb sign was on an we were asleep. One more thing about blankets are very very thin, they stuff them inside heavy sheets to make them look larger.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

8/10 Good

Rhys

Business traveler
Liked: Cleanliness, staff & service, amenities
Nice hotel with fantastic services. The fixtures in the room is a bit dated though. Wasn’t too impressed that the toilet roll holders are covered with stains n beginning to rust. Not what i expect to see under the Shangri-la brands.
Stayed 4 nights in Sep 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a relaxing stay to just lay around and do stuff on a restfull mode
Stayed 1 night in Sep 2024

10/10 Excellent

Marilou

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff service Front desk excellent. Circle restaurant excellent staff and service. A Thank you for a lovely stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Anna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so willing to offer assistance
Stayed 3 nights in Sep 2024

2/10 Terrible

celine

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This was the worst service ive ever had at shangrila and ive stayed at many around the world. The lobby lounge food has no taste and they took 40 minutes to serve my dad a burger. I told the staff my escabeche had no flavour and the server took it back to the kitchen and told the chef. Upon check out she didnt even comp it on our bill. The employee at check out had to run to accounting and then find the lobby manager for a refund approval. There has to be a bettet system, because not only was he hassled i also lost 30 minutes travel time to my next destination. For the free parking, the front desk only gave my dad a green sleep. In order to have free parking we needed a white slip. We were held hostage in the parking lot for another 30 minutes until my dad paid the 500 php fee for not having a white ticket, eventhough we were patrons of the hotel and had a 7k php balance upon check out. I was so upset, i went back to the front desk and they apologized and refunded the 500 php. Save urself the hassle and just go to the W or the Hyatt. Its not even about the money spent on accomodations, its just a headache having to explain to staff what appropriate customer service is. They just kept saying sorry po thats the way things are. Clearly not because we got the refund.
Stayed 2 nights in Sep 2024

10/10 Excellent

Himanshu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ambience, live music, personal care
Stayed 5 nights in Aug 2024

8/10 Good

Ramesh

Business traveler
Liked: Cleanliness, staff & service, amenities
Amazing hotel, grand building. F&B staff very accommodating. I feel Front desk staff should have the same service mindset as F&B staff.
Stayed 1 night in Sep 2024

10/10 Excellent

Lani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly, hospitable, a great attention to details and always there to help. Best location, very clean, comfortable sleep and most of all the upgrade on the Horizon Club. Best decision ever, the food, drinks and service is above extraordinary! Applause to the chef with all his bite size servings special. You made my hotel r stay experience a bar higher! Hard to top.
Stayed 2 nights in Sep 2024

4/10 Poor

Chi Kin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Failing car booking
At checking in, I have asked to arrange car drop off for me at a specific time to a place in Makati. The counter staff has “carefully” entered it into the computer and has repeated the time and place to confirm me. However, when I supposed to get the car at that specified time, the concierge staff told me there was no such booking. Luckily the staff could immediately help me arrange it again. In fact, such incident has happened in my last visit.
Stayed 1 night in Sep 2024