8/10 Good
Kerwin
Sep 28, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's several to like and a few development areas to work on - so i will start with improvement areas: (1) In-room dining requires plenty of patience, we tried for 20-30 mins, nobody answers the call even. (2) Service at the executive lounge is not at par with competitors - while there are a few people, the accessibility to individuals available to support you is even more rare. (3) Airport transfer arrangement - be willing to part with your credit card information via unsecured means - email - and they will ask for it to guarantee your pick up even after you have fully paid the hotel for your stay.
There are plenty to like as well - (1) location is the best esp if you plan to catch a show at Araneta + proximity to plenty of food options. (2) Room is in good condition, better than expected vs the brand - we got the exec suite (3) check-in is within expectation, spa is good
Kerwin
Stayed 1 night in Sep 2024