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Mastiff Grand Manali

3.5 star property

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Photo gallery for Mastiff Grand Manali

Exterior
Exterior
Lounge
Premium bedding, Select Comfort beds, in-room safe, desk
32-inch LCD TV with cable channels, TV, fireplace

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Hot Tub
  • Spa
  • Gym
  • Breakfast available

Explore the area

Map
Kullu Manali National Highway, District Kullu, Manali, Himachal Pradesh, 175 131
  • Mall Road
    ‪3 min drive‬
  • Hadimba Devi Temple
    ‪7 min drive‬
  • Gayatri Temple
    ‪13 min drive‬
  • Kullu (KUU-Kullu Manali)
    ‪77 min drive‬

Room options

View all photos for Premier Room

Premium bedding, Select Comfort beds, in-room safe, desk

Premier Room

  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, 2 Bedrooms

Family Room, 2 Bedrooms | Premium bedding, Select Comfort beds, in-room safe, desk

Family Room, 2 Bedrooms

  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite | Premium bedding, Select Comfort beds, in-room safe, desk

Suite

  • Sleeps 4
  • 1 Queen Bed OR 2 Double Beds

View all photos for Duplex Room

Duplex Room | Premium bedding, Select Comfort beds, in-room safe, desk

Duplex Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for River View Room

Premium bedding, Select Comfort beds, in-room safe, desk

River View Room

  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room, 4 Bedrooms

Premium bedding, Select Comfort beds, in-room safe, desk

Family Room, 4 Bedrooms

  • Sleeps 3
  • 1 King Bed

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About this property

Mastiff Grand Manali

3.5-star Manali resort with in-room fireplaces
Along with 2 restaurants, this resort has a full-service spa and a fitness center. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a bar/lounge, a sauna, and a conference center are onsite.
Mastiff Grand Manali offers 95 air-conditioned accommodations with fireplaces and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Select Comfort beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the resort include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages.
In addition to a full-service spa, Mastiff Grand Manali features a hot tub and a sauna. Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary manager's reception on select days. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This family-friendly resort also offers a fitness center, spa services, and an arcade/game room. For a surcharge, an airport shuttle (available on request) is offered to guests. Onsite self parking is complimentary.

Mastiff Grand Manali has designated areas for smoking.

The resort offers a complimentary manager's reception on select days.
Mastiff Grand Manali has 2 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available 7:30 AM to 11:00 AM for a fee
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Free manager's reception

Things to do

  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On the riverwalk
  • Picnic area

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1990
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 1 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 8 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for INR 1000 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: INR 1000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 02AABCI3780R2Z8

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Citrus Manali Resorts Resort Kullu
Manali Resorts Hotel
Resorts Manali
Citrus Manali Resorts Hotel
Citrus Resorts Hotel
Citrus Manali Resorts
Citrus Resorts
Aveda Hotel, Manali Hotel Manali
Citrus Manali Resorts Resort
Citrus Resorts Resort
Citrus Resorts
Resort Citrus Manali Resorts Manali
Manali Citrus Manali Resorts Resort
Resort Citrus Manali Resorts
Citrus Manali Resorts Manali
Manali Resorts
Citrus Manali Resorts
Mastiff Grand Manali Resort
Mastiff Grand Manali Manali
Mastiff Grand Manali by OTHPL
Mastiff Grand Manali Resort Manali

Mastiff Grand Manali Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 17 reviews
Rating 8 - Good. 8 out of 17 reviews
Rating 6 - Okay. 5 out of 17 reviews
Rating 4 - Poor. 1 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

6/10 Okay

amarjit

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is very rundown in the halls. Carpet needs to be replaced. Bathtubs need to be replaced. The price they charged is what Marriott charges in the USA. This place at best is maybe 31/2 star. Staff is very friendly and courteous.
Stayed 2 nights in Jun 2024

2/10 Terrible

Reetamdhara

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old rooms and dirty rooms. Had to leave the despite staying for one day instead of two. Not recommended for the price we paid . We went to another hotel for the same price but with much better facilities and service
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really nice, the location is awesome. you can enjoy the river view. As per my experience, no other hotel is better than this property. I really enjoyed my trip and stay in Mastiff Grand hotel.
Stayed 5 nights in Mar 2021

6/10 Okay

REKHA

Liked: Cleanliness, staff & service
Pleasant, spacious
Ideally located, Still potential to improve with amenities.The hotel should maintain the fitness center. Wifi is very weak. Portable room heating had to be requested when in need. No automatic room heating through with air handling unit functional. Otherwise overall the stay, ambiance, service etc were good.

8/10 Good

Jitesh, mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Require to improve luxry stay in hotel 4* catagory
Good Things.... Food Quality - Awesome. Hotel Staff.... Excellent. Hotel Location..... Wonderful. very bad for ... No lift service from 5 / 6 7 th Floor & rooms allotted to guest upto 7th floor. huge flies in restaurant. no kids play area (garden) & no equipment for small kids up-to age of 10 years. Disco organized by Hotel without Drinks & Snacks. Even water is not supplied in Disco.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Manoj, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From Bachelors to Family
Hotel was at great location,the sound of river was so good and mind soothing that i loved it. Guys i was with family and it was awesome staying there!! Food was Good and staff was polite and helpful too.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good..
Good.we had a good experience.keep up good work. We had fun.

6/10 Okay

Prashant, Delhi

Disliked: Cleanliness, property conditions & facilities
Avoid this hotel till fully renovated
Both the lifts in the hotel were not working. Bathroom was not very clean. AC was not working. The hotel staff was very strict about check out time of 12 noon and allowed only 30 minutes extension. Overall not customer friendly. The only plus point was the location of the hotel and the food.

10/10 Excellent

suresh, pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with river n hill view
The hotel has an excellent ambience with river Beas flowing next to it and nice view of hills. It is 4-5 km before Manali and at calm location. Main road in Manali is very crowded and buildings all around. Hotel citrus is a good hotel to relax n enjoy the natural beauty. The hotel staff is very good and cordial.

8/10 Good

Rahul, Delhi

Liked: Cleanliness, staff & service, room comfort
Feedback
Reception staff is lil confused regarding the payments..rest it was all ok..the best thing about the hotel is its location..the view from is room is super.

8/10 Good

Masum, Dhaka, Bangladesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. I really enjoyed
Awesome. I am very happy. Very good place and nice surrounding

6/10 Okay

NAVJOT, amritsar

Liked: Cleanliness, staff & service, room comfort
Beautiful views but technology needs improvement.
We stayed at Citrus Manali in march 2015. Overall we were happy with the rooms but there was no Wifi in the rooms and the cable TV rarely worked. Service at breakfast was excellent as were the views from the river view rooms. One lesson to pass on is to always book taxi through the hotel as you will get a flat agreed rate per day. Otherwise you will find yourself being cheated by the local taxi drivers. Also if going to Solang valley, all day skiing is not what you think it is, do not buy!

4/10 Poor

Piyush, Delhi

Disliked: Cleanliness, property conditions & facilities, room comfort
Breach of trust and poor rooms
On arrival we were given room 712, 714 & 716 for three couples. Floor tiles of room 716 were in pathetic condition, broken & chipped. Room 712 walls were having black marks all over. On the very first day we asked if any discount will be given on food since we were planning for extensive in house dinning. Guy at the reception told us to rest assured and 10-15% discount will be given. On checking out our food bill was around Rs.12000 and hotel people refused to give any discount saying they have not said anything regarding discount. When we talked to the manager he gave us a cold shoulder, made stories and did nothing. If on arrival Citrus people would have refused for the discount that would have been ok but making a back track on your word was really cheap on hotel's part. Same was the experience of another couple who checked out with us on 16 feb 2015

6/10 Okay

sarla, delhi

Liked: Room comfort
Disliked: Staff & service
great location
Frustrated with room service.

8/10 Good

Kart,Maha&Arun, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking views
Excellent location, enjoyed the river view and snow clad mountains from the Balcony. Staff were courteous and helpful. It was a little hot around noon as rooms do not have a/c yet. Overall, great property, lovely atmosphere and central location.

8/10 Good

tiwana

Liked: Property conditions & facilities