8/10 Good
George
Traveled with family and small children
Oct 3, 2024
Liked: Staff & service, amenities, property conditions & facilities
THIRD VISIT HERE WAS AVERAGE, NOT AS POSITIVE AS PREVIOUS STAYS
Positives:
Check-in was seamless. Staff was very pleasant. Lobby was clean and nicely designed. Included breakfast was very good, with lots of options. Beds, pillows and linens were very comfortable. Washroom is well-lit and a good size, especially for a family.
Negatives:
Carpet in room was quite dirty, way beyond what it should be.
No soap in the washroom soap dispenser. Stayed only one night so we used the shower soap dispenser.
No more hair dryer in the bathroom (was there on our previous visits).
Corridors on our floor were super freezing cold because of the AC. It made no sense why the common area corridors were so freezing cold.
As a result, I believe this affected the temperature in the rooms. The rooms were slightly cooler than being outdoors, but not cool enough to go without AC. You then had to set the AC in the room quite low to cool it off and the room then quickly became too cold. The thermostat also seemed inaccurate and difficult to program properly.
It was just very strange that we could not get the room at a comfortable temperature using the Auto settings.
It was our third stay here in the last two years and our least enjoyable. Lots of little issues added up to a very average to below experience.
George
Stayed 1 night in Oct 2024