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Athina Palace Resort & Spa

5.0 star property

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December 2024
January 2025

Photo gallery for Athina Palace Resort & Spa

3 outdoor pools, pool umbrellas, sun loungers
View from property
Aerial view
Rowing
Double Room (Promo) | Minibar, in-room safe, blackout drapes, free WiFi

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • All inclusive
    All inclusive
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Lygaria, Agia Pelagia, Malevizi, Crete Island, 715 00
  • Lygariá Beach
    3 min drive
  • Agia Pelagia Beach
    11 min drive
  • Psaromoura Beach
    14 min drive
  • Heraklion (HER-Nikos Kazantzakis)
    26 min drive

Room options

View all photos for Single Room Land View

Minibar, in-room safe, blackout drapes, free WiFi

Single Room Land View

  • 269 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family 2 Bedroom Maisonette Sea View

Minibar, in-room safe, blackout drapes, free WiFi

Family 2 Bedroom Maisonette Sea View

  • 377 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Double Room Land View

Minibar, in-room safe, blackout drapes, free WiFi

Superior Double Room Land View

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | Minibar, in-room safe, blackout drapes, free WiFi

Superior Double Room, Sea View

  • 322 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed

View all photos for Junior Suite Land View

Minibar, in-room safe, blackout drapes, free WiFi

Junior Suite Land View

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Family Room, 2 Bedrooms, Sea View

Minibar, in-room safe, blackout drapes, free WiFi

Family Room, 2 Bedrooms, Sea View

  • 377 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room (Promo)

Minibar, in-room safe, blackout drapes, free WiFi

Double Room (Promo)

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

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About this property

Athina Palace Resort & Spa

5-star Malevizi hotel with restaurant
Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and massage/treatment rooms.
Athina Palace Resort & Spa offers 355 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers with jetted bathtubs. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is open daily.
Athina Palace Resort & Spa is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Athina Palace Resort & Spa features a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center and 4 meeting rooms. This all-inclusive hotel also offers a terrace, a children's club, and tour/ticket assistance. Complimentary self parking is available on site.

Athina Palace Resort & Spa has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:00 AM.
Zeus Main Theme Restauran - This restaurant serves lunch and dinner.
Lobby Bar - Onsite lobby lounge. Open daily.
Pool Bar - Onsite bar. Open daily.
Relax Pool Bar-AdultsOnly - Onsite bar. Open daily.
Beach Bar - Onsite bar. Open daily.

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and select beverages included
In-room minibar (some restrictions)

Land activities

Soccer
Tennis
Volleyball

Entertainment

Theme parties

Languages

English, French, German, Greek, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Beach Bar
  • Lobby Bar
  • Pool Bar
  • Relax Pool Bar-AdultsOnly
  • Zeus Main Theme Restauran

Things to do

  • 3 outdoor pools
  • Basketball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Gym
  • Playground
  • Rowing/canoeing
  • Tennis
  • Volleyball

Family friendly

  • 3 outdoor pools
  • Children's club
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • No elevator

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Jetted bathtub
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 March - 31 October, EUR 10.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Athina Palace Hotel Bungalows
CHC Athina Palace
CHC Athina Palace Resort All Inclusive Malevizi
CHC Athina Palace Resort All Inclusive
CHC Athina Palace Hotel
CHC Athina Palace Hotel & Bungalows
CHC Athina Palace Hotel & Bungalows Malevizi
CHC Athina Palace All Inclusive Malevizi
CHC Athina Palace Hotel Bungalows Malevizi
CHC Athina Palace Malevizi
CHC Athina Palace Hotel Bungalows – All Inclusive
CHC Athina Palace All Inclusive
CHC Athina Palace Resort Spa – All Inclusive
CHC Athina Inclusive Malevizi

Athina Palace Resort & Spa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 142 reviews" "
Rating 8 - Good. 50 out of 142 reviews" "
Rating 6 - Okay. 27 out of 142 reviews" "
Rating 4 - Poor. 15 out of 142 reviews" "
Rating 2 - Terrible. 11 out of 142 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Amazing!! I was really worried about this hotel because of bad reviews.Luckily everything was perfect ! We loved it Room was spotless with a great view everyone was nice and polite and delicious food.
Stayed 3 nights in May 2024

8/10 Good

BP44

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Oct 2019. We arrived late evening and the man on the desk, was not very kind to us, very rude. Had to email a copy of booking to reception to prove who we was. The rest of reception staff was very good during our 2 weeks stay. Our room was located near the main road right at bottom of the steps. Lots & lots of steps, only suitable for anyone who is very fit 140 steps from top floor to our room. Was very fit at end of our 2 weeks. We had a excellent sea view from our room window. The area we stayed in was very modern, newer part of resort. New modern electrics with lots of USB points and wall mounted TV. so it was worth walking down all the steps to get to our room. We only took the transport occasionally. Restaurant - It is a bit disappointing when you first walk in, needs upgrading, redecorating. The staff in the restaurant did look after you, and food was very good standard. Some staff members did serve you most of the evening in different parts of resort, and they where very nice to us. Did try the Greek Restaurant & La Carte Restaurant as well. The Resort was good value for the price which we paid 42% off, but some areas like main restaurant are not 5 star. There was some entertainment, but we would have liked more entertainment most evenings and in the main hotel bar next to reception. Went down to the beach a few times, but it is a long walk down the hills in the heat, best to take the bus. local bus to Herakilion from the resort, it is in a remote area.
Stayed 14 nights in Oct 2019

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude reception staff including general manager, small dirty room not what we paid for or what is shown on the web site photos of a standard double room with sea view. We stayed a total of 10 hours and left for alternative accommodation at our expence .We have holidayed on Crete for the past 20 years 2 or 3 times a year and never experienced such rude staff or poor quality accommodation. Based on our brief stay at this hotel I would give it 2* max and that is being generous.
Stayed 10 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome sea view, clean renovated room, delicious food, professional staff
Stayed 4 nights in Oct 2019

2/10 Terrible

Kevin

Disliked: Staff & service, property conditions & facilities, room comfort
stay here
Checkin was extremely rude, the food in the buffet was all cold and if you moved to get some you lost your table. The checkout was the only thing I would say was ok and that’s because we were getting out of there.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKE EVERYTHINK . WELLCOME , SERVICE , FOOD , DRINKS IT WAS GREAT , WONDERFUL VIEW THAT HOTEL HAS, THE PERSONAL VERY FRIENDLY AND THE FOOD FANTASTIC.
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On 9.11, we made a reservation (number 74738506303690 )for hotel named athine palace resort for2 rooms Unfortunately we received something completely different from the pictures in the hotel website. The corridors are dark and unpleasant to walk Rooms with a pungent odor of chlorine. The rooms look like hostel rooms and not 5-star hotel rooms. To get to the room, you have to climb 400 steps and I, as a pregnant woman,in 7 month certainly cannot climb this staircase The vacation became a nightmare The hotel is far from 5 star!!! We are very disappointed and angry. I feel like it's cheating to show different images from reality We asked to cancel the booking but unfortunately they did not agree and we had to stay at the above hotel on holiday without pleasure. we did a reservation through you on 3 rooms. 2 rooms on my name and one room on the name liran Yehuda. Thank you for your treatment and waiting for a response. I request a refund Kind Regards Nitzan Steinberg Phone-972504893595 .
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Everyone was great!!!! This was a great experience.
Stayed 6 nights in Sep 2019

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2019

2/10 Terrible

Dee, Melbourne Australia

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Was a great beach, and the room size was good but the rest was terrible. The room smelt mouldy and damp and we had a 2 bed 2 bath, The staff's attitude was terrible, they didn't greet guests they were rude. The dining experience was like a school dining hall and was a horrible experience. this is definitely not what I d expect of a all inclusive hotel. I think this is like a 3 star motel. the bedding was threadbare. the cocktails at night were in tiny glasses and was terrible. It definitely doesn't match the pictures on the website.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property is marketed as 5 stars but it is a 2 /3 star at best. Food is bad , room very basic. Not an enjoyable stay
Stayed 2 nights in Jul 2019

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stsy
This is a very nice hotel. Probably more of a 4 star than 5. Food was good for an all inclusive. Staff is great. I would recommend it.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019

4/10 Poor

ivy

Traveled with family and small children, Traveled with family
Liked: Amenities
Disliked: Staff & service
stunning view. no quality service. not feel welcome. food was terrible. no proper labeling on food display. werent happy to cater for vegetarian despite of asking and requesting. very basic for food quality and repetition on menu. bar staff in the main area very rude as if they are doing us a favour. On the last day early check in left our luggage in storage which was open all day no refeence or security given. so we all felt o management or service.
Stayed 5 nights in Apr 2019

4/10 Poor

Waheed, UK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Food not so great. I am sure we can get better food elsewhere for the price I paid for this all inclusive. I would say very terrible food for the price I paid. Only plus side is very smiley staff.
Stayed 7 nights in Oct 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Far from 5 star hotel
we was expecting 5* resort, unfortunately it was 5* but 30 years ago, in my opinion it was 2* star resort. first impression from the reception they clear do not know what they are doing, and it was look like Monty Phyton. If not the older gentleman in restaurant who delivered with his younger team 6* service and team from SPA we will be more than disappointing. If you have 5* hotel invest some money to give the feeling of 5*. There was other people who meet the same problems and get the same feel like we had about the hotel and been disappointed about the standards and service. Ladies in reception are talk to few different people at the same time, answering phones what call frustrations, and make you feel not important.
Stayed 7 nights in Oct 2018

10/10 Excellent

Gary, UK

Liked: Cleanliness, staff & service, room comfort
Excellent beach, friendly and helpful staff.
It was great to swim at the private beach everyday. Very relaxing and you felt everything available. Friendly staff who went out of their way to make you feel happy and well looked after. Two special meal occasions: Greek Tavern and the A la Carte experience were stand-outs. Negatives? None at all. Luckily we had a room near the main reception and restaurants, as it appeared other guests further away had quite a treck up and down from rooms to get eat etc. Maybe the hotel could put on a better transport system to get about. All in all: a great stay and I'd recommend to anyone wanting a good relax.
Stayed 7 nights in Sep 2018

2/10 Terrible

Camilo, New York

Liked: Cleanliness
Disliked: Staff & service, room comfort
The staff are very unpolite. They don’t have patience to explain or help with simple things. It was a terrible experience. The beds are very uncomfortable. And furniture are very outdated
Stayed 3 nights in Jun 2018

8/10 Good

Mike, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Great Resort Hotel
Great setup with lots to do. It was fun to walk around the grounds and discover new things at every turn. It is a massive footprint and not for folks looking to have everything in one spot. Each area offers a different feel and experience. However, the food was not too great and 3 of 4 in our party got ill from it. Biggest complaint was food and lack of ability to get room service.
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service
All inclusive till 23:00 pm. Maybe you should tell us before.
Stayed 4 nights in May 2018

8/10 Good

Wendy, Tunbridge Wells

Liked: Cleanliness, staff & service, property conditions & facilities
lovely location and charmingly built hotel
We are a family of 4, 2 adults and 2 boys aged 6 and 8. My eldest wanted to go to Crete as he is very interested in Greek history and culture and we decided that Crete would be the best place for good weather as it was the easter week. The hotel was charmingly designed and built like a village of buildings tumbling down the edge of the hillside. The pools and the beach were great for relaxing and playing and the ample buffets were well replenished during each meal. The hotel met our needs very well, and the children enjoyed the mini disco in the evenings. We found the communal areas a little lacking in character, the main bar area had bad acoustics making it a rather stressful environment. The main restaurant was often very busy with long ques at the main grill station, another chef/server could have made a big difference there. The places to sit outside were lovely and the views were fantastic though, it was mainly the spaces inside that were a bit too hectic for my son who struggles in noisy and busy environments. The staff were all very friendly and hard working. The restaurant staff were particularly cheerful and welcoming. The only bad dining experience was our evening in the "Greek Taverner" which didn't suit us at all due to the slow service and the food not being to our children's liking. The a la carte night was great though. The only real complaint I have is the hugely inefficient Check in process! over an hour wait after a long flight was not good!
Stayed 7 nights in Mar 2018

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well-appointed all-inclusive resort and spa
The staff are amazing - always friendly and cheerful, within special mention for Dionysus in the restaurant and Tina in the spa! The food offered in the all-inclusive is varied and of excellent quality. This was one of the reasons we returned to stay having heard many other hotels offering all-inclusive fall down on this. The hotel has undergone a number of improvements recently in its accommodation and facilities and the grounds are well maintained. The accommodation is built in a village style down the hillside to the blue flag beach, allowing the guests to wander around the resort without feeling crowded and due to the number of steps a great way to work off all the delicious food! The only negative comment would be the volume of music payed at the main pool area. Not all guests enjoy the high volume clubbing beat all day but may want to participate in the organised activities, restaurant and spa. The age range of guests is wide with families, teenagers to older couples. Thank you for a wonderful stay. We will definitely be back!
Stayed 6 nights in Aug 2017

10/10 Excellent

richard , sheffield, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel ,
nice hotel , o.k maybe not a top rated 5 star hotel , but clean , good facilities ,nice staff and for what we paid excellent value for money. Food was good quality and good variety. A la carte excellent and taverna was well worth the visit . All in all a very nice experience, we would recommend and use again .

10/10 Excellent

jim, k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hardly anyone speaks english
Basically a French speaking resort but we had fun anyway,. We were only Australians there.. It meant hard to follow animation etc but it was fine we enjoyed it..

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views, close to Heraklion
My family stayed here last week and were so happy to have discovered it. We had booked a family room and were so impressed with what we got. There were two bedrooms, lots of space and an amazing balcony overlooking the sea. We enjoyed the all inclusive option which made it so easy. The kids could eat when they wanted and we found tons of options for food. The pools were great, but a bit cold this time of year. The only negative thing I have to share is that despite updating the lobby, common areas and rooms, they have some work to do on the tennis and basketball courts. These are a great feature, but they look as though they haven't been updated since the 1980s. They are fairly decrepit. While they are not the main draw of the hotel and not used by the majority of guests, updating them would improve the hotel's amenities.