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Claro Makassar

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Claro Makassar

Interior entrance
Treatment room
Front of property
Bar (on property)
Nightclub

Reviews

7.6 out of 10

Good

Popular amenities

  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • Parking included
    Parking included

Explore the area

Map
Jl. A. P. Pettarani No. 3, Makassar, South Sulawesi, 90222
  • Mall Panakkukang
    3 min drive
  • Mall Ratu Indah
    5 min drive
  • Losari Beach
    17 min drive
  • Makassar (UPG-Sultan Hasanuddin Intl.)
    30 min drive

Room options

View all photos for Deluxe King

Deluxe King | Minibar, in-room safe, desk, free WiFi

Deluxe King

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, free WiFi

Superior Room

  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for President Suite

President Suite | Minibar, in-room safe, desk, free WiFi

President Suite

  • 3380 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin

Minibar, in-room safe, desk, free WiFi

Deluxe Twin

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View | Minibar, in-room safe, desk, free WiFi

Deluxe Room, 1 King Bed, Pool View

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, free WiFi

Junior Suite

  • 441 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Mercure Makassar Nexa Pettarani

Pool
Spa
Kids pool
Parking included
4.0 out of 5, Very Good, (13)
Mercure Makassar Nexa Pettarani

About this property

Claro Makassar

4-star Makassar hotel with 3 restaurants
3 restaurants, an outdoor pool, and a nightclub are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Claro Makassar offers 585 air-conditioned accommodations with minibars and safes. LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Makassar hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to an outdoor pool, Claro Makassar provides a spa tub, a sauna, and a fitness center. Dining is available at one of the hotel's 3 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and 19 meeting rooms. This business-friendly hotel also offers a nightclub, spa services, and tour/ticket assistance. Complimentary self parking is available on site, along with a car charging station.

Claro Makassar is a smoke-free property.

Sunachi - This restaurant specializes in Chinese cuisine.
KOI - This restaurant specializes in Japanese cuisine.
Legend - This restaurant specializes in Indonesian cuisine.
Room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Carita Lounge
  • KOI
  • Legend
  • Sunachi

Things to do

  • Bicycle rentals
  • Gym
  • Nightclub
  • Outdoor pool
  • Sauna
  • Spa tub

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 19 meeting rooms
  • Business center
  • Conference center

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Grand Clarion
Grand Clarion Convention
Grand Clarion Convention Makassar
Grand Clarion Hotel & Convention
Grand Clarion Hotel & Convention Makassar
Claro Makassar Hotel
Clarion Hotel And Convention Makassar
Claro Makassar Hotel
Claro Makassar Makassar
Claro Makassar Hotel Makassar

Claro Makassar Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 50 reviews" "
Rating 8 - Good. 21 out of 50 reviews" "
Rating 6 - Okay. 9 out of 50 reviews" "
Rating 4 - Poor. 6 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Omar

Business traveler
Liked: Staff & service
Stayed 2 nights in May 2024

8/10 Good

Nathaniel

Stayed 3 nights in May 2024

6/10 Okay

Ian

Liked: Room comfort
Stayed 10 nights in Apr 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy with everything
clean room and great customer service. will definitely stay here again.
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Disliked: Cleanliness
Stayed 6 nights in Dec 2019

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large clean room.
The room was large and clean. The Friday night BBQ buffet had a great variety of good food. It would have been even more delicious had the food all been hot.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Vitriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the central of the city
Stayed 4 nights in Oct 2018

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

Amrita, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Grand
My husband and I stayed here for 2 nights flying in from Bali. For a friends wedding. they had their wedding reception in one of the convention rooms and it was amazing! We enjoyed our experience in Makasaar and the friendly locals.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfort, i can finish my jobs savely . My kids also enjoy this hotel facilities. Thanks
Stayed 2 nights in Jul 2018

4/10 Poor

ebbie, england

Liked: Staff & service
Disliked: Room comfort
It’s for local people but not a standard for trsm
I booked this hotel for my mom & dad, they had a family wedding held in there. I booked for grand clarion which is a new building of hotel but instead they gave an old room, no carpet & a very small twin bed. The bathroom locked from outside instead from in side for normal bathroom. I’m not surprised when my dad told me, we had an experience when me & my husband stay in there, so not a standard for westerner.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Staff & service
Good loication
Generally all round v satisfactory service ! Good spread of Breakfast n service namely Ilham AT LOBBY Service Mgr Genta n front desk Railla v helpful in enquiries
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Big hotel, but the service wasnt really good..
Mini bar is empty... towel so small and thin.. Concierge dont know anything..
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel and Pool with a few improvements
On the advertised room facilities there was supposed to be a bathtub but we got to the room and there wasn't. I went back down to ask if I could please get a room with a bathtub and they said their were no rooms at the same price with a bathtub and that it would be extra charge to upgrade rooms. I pleaded my case a few times and waited about 15 min by the time they went back and forth to the manager to see if they would upgrade for me. They finally did but it wasn't a pleasant experience. The wifi didn't work. In addition they did not inform us at check in that we should get parking vouchers for free parking. The breakfast could use a pick me up. Otherwise nice hotel and pool!
Stayed 1 night in May 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Unprofessional staff
the concierge is out of staff the morning breakfast is too crowded

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

8/10 Good

Pieter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Andrie, Jakarta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
GCH
Receptionist work very slow

4/10 Poor

ABrough, Indonesia

Disliked: Cleanliness, property conditions & facilities, room comfort
Location is okay but very crowded on weeding
It took me 20 minutes for check in, i had to wait to lobby and confirm again to a receptionist which make me very tired. The facilities is old fashion which some of them need to paint again, marks on table. As soon as walk out from lift , the air was very hot, it seemed the air conditioner didnt work.

8/10 Good

Andrie, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Hotel is good, but towel is a bit old.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel out of the way a bit but well worth it.
The only 2 niggles i had , not enough seating in lobby and not enough info about what's on in the evening.

6/10 Okay

Bambang

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Poorly maintained hotel.
Pros: Friendly check-in. Pretty staff. Nice bellboys/concierge. Unfortunately got the old wing of the hotel despite paying a price premium for Deluxe Pavilion. Almost no signage to pool and better side of hotel. Taxis are confusing to order. Not regular taxis but unmarked vans with arbitrary pricing. Our hotel taxi van driver got lost en route to well known hotel. Every single room in this hotel has stained/damage carpets. What's with this? Bed was hard and pillows were hard. Would stay at Sheraton Four Points or Aston next time.