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Novotel Madrid Center

4.0 star property

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Photo gallery for Novotel Madrid Center

Exterior
Seasonal outdoor pool
Standard Room, Multiple Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Point of interest
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Parking available
  • Room service
  • Breakfast available

Explore the area

Map
O'donnell 53, Madrid, Madrid, 28009
  • WiZink Center
    ‪4 min walk‬
  • Calle de Alcalá
    ‪8 min walk‬
  • Puerta de Alcalá
    ‪18 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪14 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Room, 1 Queen Bed

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Room, Multiple Beds

  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Room, 1 Queen Bed with Sofa bed

  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Superior Room, 1 Queen Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Room, 1 Queen Bed

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Standard Room, Multiple Beds

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, 2 Twin Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed, Terrace

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Room, 1 Queen Bed, Terrace

  • 431 sq ft
  • Sleeps 4
  • 1 Queen Bed

Superior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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About this property

Novotel Madrid Center

4-star Madrid hotel, connected to a rail/subway station in Salamanca
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli, and a conference center are onsite. Housekeeping is available on request.
Novotel Madrid Center offers 790 accommodations with minibars and safes. Beds feature down comforters. 37-inch LED televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Novotel Madrid Center features a 24-hour fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. Event facilities measuring 16146 square feet (1500 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and an arcade/game room. Onsite parking is available (surcharge), along with a car charging station.

Novotel Madrid Center is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Eat Bar - This restaurant serves breakfast, brunch, lunch, and dinner.
24-hour room service is available.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Covered self parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 26 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Eat Bar

Things to do

  • 24-hour gym
  • Arcade/game room
  • Playground
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (16,146 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (30 inch wide door)
  • Front entrance ramp
  • Hand-held showerhead
  • Handrails in stairways (28 inches high)
  • Hardwood flooring in room
  • Lever door handles
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 37-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 2 AM

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 26 per person
  • Covered self parking fee: EUR 25 per day
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 11:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Convencion Hotel
Convencion Madrid
Hotel Convencion
Hotel Convencion Madrid
Novotel Madrid Center Hotel
Novotel Madrid Center
Novotel Madrid Center Hotel
Novotel Madrid Center Madrid
Novotel Madrid Center Hotel Madrid

Novotel Madrid Center Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 670 out of 1008 reviews
Rating 8 - Good. 246 out of 1008 reviews
Rating 6 - Okay. 56 out of 1008 reviews
Rating 4 - Poor. 21 out of 1008 reviews
Rating 2 - Terrible. 15 out of 1008 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Manuel Ernesto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

KOUSHIK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Novotel in Madrid was absolutely fantastic! The hotel offered a perfect blend of comfort, cleanliness, and excellent service. A special shoutout to Yuri, who went above and beyond to make our experience unforgettable. Their attention to detail and warm hospitality truly stood out. Thank you, Yuri, for making our trip even more memorable! Highly recommend this hotel to anyone visiting Madrid
Stayed 1 night in Nov 2024

10/10 Excellent

Daniel, miami

Liked: Staff & service, property conditions & facilities
Greta front desk staff !
Stayed 1 night in Nov 2024

6/10 Okay

John R Font

Disliked: Property conditions & facilities, room comfort
Pinta mejor de lo que es :(
El lobby es muy bonito y moderno. Segunda vez que me hospedo (la primera vez fue en agosto-2022) El check-in y out fue rápido y muy amables, sin embargo, se nota que ha decaído la limpieza y mantenimiento en especial de los ascensores y habitaciones. La cama inestable, como un catre con ruedas de mala calidad, colchón malo, almohadas viejas y nada cómodas. Se nota el desgaste de sábanas y toallas. El wifi inestable en la habitación pero MUY inestable (casi como si no existiera ), si tienes que trabajar o hacer alguna transacción nada seguro porque iba y venía a cada minuto. Por otro lado, buena ubicación y personal amable
Stayed 3 nights in Nov 2024

8/10 Good

Gauri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here; I would book again without hesitation
Stayed 4 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and location. The 24h restaurant and bar are a plus! Rooms are big and very clean.
Stayed 4 nights in Oct 2024

10/10 Excellent

Gustavo

Stayed 5 nights in Oct 2024

6/10 Okay

James

Liked: Staff & service, amenities
Disliked: Cleanliness
The common areas, bar and dining area were nice with pleasant staff and good options. And the availability of taxis for transportation to the airport etc was great. However I found it overpriced as the rooms and hallways were not very clean and quite rundown as well as being small rooms.
Stayed 1 night in Oct 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Gustavo

Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel and also its location, truly amazing and the staff always makes you feel you’re home.
Stayed 1 night in Oct 2024

6/10 Okay

Paula

Traveled with family
Liked: Staff & service, property conditions & facilities
Midway to airport and Retiro Park downtown
Stayed 1 night in Oct 2024

10/10 Excellent

Hrag

Business traveler
Liked: Cleanliness, amenities
The location is great, amenities are nice, staff very friendly!
Stayed 2 nights in Sep 2024

2/10 Terrible

Natasha

Stayed 9 nights in Sep 2024

6/10 Okay

Eduardo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel bien cuidado, habitación cómoda y limpia. Pero es un hotel masivo, muy grande. Habían siempre mucha gente en el lobbie y en el restaurante del desayuno. Ascensores siempre llenos a la hora de check out.
Stayed 3 nights in Sep 2024

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service
location
Stayed 3 nights in Sep 2024

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

AUGUSTO

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a short city break with a rooftop pool an added bonus
Stayed 4 nights in Sep 2024

10/10 Excellent

jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Sep 2024

8/10 Good

MARIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything! Great food options, perfect for families.
Stayed 2 nights in Aug 2024

10/10 Excellent

Viktoriya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was wonderful! The room was small, but it had 3 beds, so it was convenient. I would return to this hotel.
Stayed 5 nights in Aug 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Carolina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is under the hotel. The staff and hotel is family friendly. They gave my kids colors and little coloring books. The breakfast buffet here is a MUST!! The hotel pool is in the rooftop and they have a lifeguard on duty. Towels are provided. We really enjoyed the hotel!
Stayed 1 night in Aug 2024