4/10 Poor
Davina
Oct 20, 2024
Disliked: Staff & service, room comfort
Not impressed.
To begin with, beware. This is not a three star hotel as advertised. The sign on the front of the hotel clearly indicates a two star establishment.
On arrival we were told by reception that they had no record of our booking. The booking had in fact been made two months in advance of our trip and the hotel had sent several confirmation emails right up to the eve of our stay. It took until the following day to disentangle this particular problem. Not what you need when you are exhausted from travelling.
Never mind, how about a relaxing late evening watching TV? Sorry. The TV in our room carried no recognisable entertainment channels, Spanish public broadcasts or otherwise, only a selection of shopping channels, adverts for clairvoyants and similar delights.
For British readers, this is like having a TV without BBC, ITV or Channel 4. I am not even sure how this is possible.
We changed rooms after one night. The next room was graced with a state of the art monster of a tv. Still no channels however. We ended up using our own Netflix subscription.
There were no coffee making facilities in the room. There was no wardrobe for our clothes. There was no table. Three star hotel facilities ? I don’t think so.
Every time we left the hotel we were required, and I do mean required, to surrender our room key as if we were staying at a nineteen eighties Clacton boarding house. In 2024 this is not acceptable.
We enjoyed our holiday in spite of this hotel, certainly not because of it.
Davina
Stayed 8 nights in Sep 2024
